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IT Service Management in 10 minutes
Manage episode 325865474 series 2968118
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In this episode, our senior IT Service Management consultant and lead trainer Etienne Shardlow, introduces us to IT Service Management. He briefly introduces us to what ITSM is, and how ITIL, FitSM and ISO/IEC 20000 contribute to effective service management. All in just 10 minutes.
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