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Maximizing Client Retention ft. John Liebler of Clientbook
Manage episode 491824792 series 3403858
John Liebler, formerly of Signet and currently VP of Operations at Clientbook, shares how independent jewelers can maximize sales through client retention strategies and relationship building in the digital age.
Learn more about Clientbook: punchmark.com/clientbook
Schedule a guided demo today at punchmark.com/go
Send us a text
Send feedback or learn more about the podcast: punchmark.com/loupe
Learn about Punchmark's website platform: punchmark.com
Inquire about sponsoring In the Loupe and showcase your business on our next episode: [email protected]
Chapters
1. Maximizing Client Retention ft. John Liebler of Clientbook (00:00:00)
2. Welcome and Introduction (00:00:18)
3. John Liebler's Jewelry Industry Journey (00:01:52)
4. Independent Jewelers vs. Big Box Stores (00:06:27)
5. Client Retention Fundamentals (00:12:52)
6. Technology's Role in Personal Relationships (00:19:45)
7. Retention Flow and Customer Value (00:24:36)
8. Clienteling Systems and Customer Experience (00:34:47)
9. Beyond Technology: Personalization Strategies (00:39:38)
237 episodes
Manage episode 491824792 series 3403858
John Liebler, formerly of Signet and currently VP of Operations at Clientbook, shares how independent jewelers can maximize sales through client retention strategies and relationship building in the digital age.
Learn more about Clientbook: punchmark.com/clientbook
Schedule a guided demo today at punchmark.com/go
Send us a text
Send feedback or learn more about the podcast: punchmark.com/loupe
Learn about Punchmark's website platform: punchmark.com
Inquire about sponsoring In the Loupe and showcase your business on our next episode: [email protected]
Chapters
1. Maximizing Client Retention ft. John Liebler of Clientbook (00:00:00)
2. Welcome and Introduction (00:00:18)
3. John Liebler's Jewelry Industry Journey (00:01:52)
4. Independent Jewelers vs. Big Box Stores (00:06:27)
5. Client Retention Fundamentals (00:12:52)
6. Technology's Role in Personal Relationships (00:19:45)
7. Retention Flow and Customer Value (00:24:36)
8. Clienteling Systems and Customer Experience (00:34:47)
9. Beyond Technology: Personalization Strategies (00:39:38)
237 episodes
All episodes
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