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Maximizing Client Retention ft. John Liebler of Clientbook

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Manage episode 491824792 series 3403858
Content provided by Punchmark. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Punchmark or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

John Liebler, formerly of Signet and currently VP of Operations at Clientbook, shares how independent jewelers can maximize sales through client retention strategies and relationship building in the digital age.
Learn more about Clientbook: punchmark.com/clientbook

Schedule a guided demo today at punchmark.com/go

Send us a text

Send feedback or learn more about the podcast: punchmark.com/loupe
Learn about Punchmark's website platform: punchmark.com
Inquire about sponsoring In the Loupe and showcase your business on our next episode: [email protected]

  continue reading

Chapters

1. Maximizing Client Retention ft. John Liebler of Clientbook (00:00:00)

2. Welcome and Introduction (00:00:18)

3. John Liebler's Jewelry Industry Journey (00:01:52)

4. Independent Jewelers vs. Big Box Stores (00:06:27)

5. Client Retention Fundamentals (00:12:52)

6. Technology's Role in Personal Relationships (00:19:45)

7. Retention Flow and Customer Value (00:24:36)

8. Clienteling Systems and Customer Experience (00:34:47)

9. Beyond Technology: Personalization Strategies (00:39:38)

237 episodes

Artwork
iconShare
 
Manage episode 491824792 series 3403858
Content provided by Punchmark. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Punchmark or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

John Liebler, formerly of Signet and currently VP of Operations at Clientbook, shares how independent jewelers can maximize sales through client retention strategies and relationship building in the digital age.
Learn more about Clientbook: punchmark.com/clientbook

Schedule a guided demo today at punchmark.com/go

Send us a text

Send feedback or learn more about the podcast: punchmark.com/loupe
Learn about Punchmark's website platform: punchmark.com
Inquire about sponsoring In the Loupe and showcase your business on our next episode: [email protected]

  continue reading

Chapters

1. Maximizing Client Retention ft. John Liebler of Clientbook (00:00:00)

2. Welcome and Introduction (00:00:18)

3. John Liebler's Jewelry Industry Journey (00:01:52)

4. Independent Jewelers vs. Big Box Stores (00:06:27)

5. Client Retention Fundamentals (00:12:52)

6. Technology's Role in Personal Relationships (00:19:45)

7. Retention Flow and Customer Value (00:24:36)

8. Clienteling Systems and Customer Experience (00:34:47)

9. Beyond Technology: Personalization Strategies (00:39:38)

237 episodes

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