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How a remarkable customer experience can be your best marketing strategy with Mary Drumond
Manage episode 434182488 series 3593103
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In this episode, we chat with Mary Drumond about how a remarkable customer experience can be your best marketing strategy.
Mary Drumond is the Chief Marketing Officer at Worthix and host of the Voices of CX Podcast. She has a passion for consumer behavior and extensive experience in Marketing Research, specifically Customer Experience (CX) and Customer Experience Management (CEM). She has been featured as a CX thought leader and influencer by various publications, has authored multiple pieces on the state of Customer Experience, and is considered one of the rising voices on the subject. Mary currently serves as a board member at the University of Georgia, has a Master’s in Market Research, is a marketing mentor at AMA, and is a member of CHIEF.
Wonder how you can go above and beyond to create an unforgettable experience for your customers? Then you won’t want to miss this episode of the EventLand podcast. Grab a drink and press play!
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