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Building Trust, Navigating Change: How Dr. Harlan Vanterpool Leads Modern Healthcare Practice
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What does it take to build a trusted healthcare practice in today’s ever-changing world? In this episode, host Temitayo sits down with Dr. Harlan Vanterpool, CEO and Medical Director of HOV Medical, to explore the real challenges and triumphs of leading a private medical practice in the Caribbean.
You’ll get a front-row seat to stories about defining organizational values, adapting through crises like hurricanes and pandemics, and harnessing new technologies such as AI and telemedicine—all while staying grounded in ethics, patient safety, and community impact.
Whether you’re a healthcare professional, a medical student, or an entrepreneur in any field, you’ll find actionable insights here on:
- Building patient trust through integrity, competence, and empathy
- Operationalizing core values and creating a strong organizational culture
- Balancing business realities with patient care
- The power and limits of charisma in leadership
- Using systems and processes to drive sustainable success
- Navigating disruptions—like staff turnover, disasters, and new technologies—without losing your way
Dr. Vanterpool shares hard-won lessons, practical examples, and the mindset that has helped his practice thrive against the odds. Plus, Temitayo draws on his experience training and consulting for organizations on building effective systems, making this episode a must-listen for anyone who wants to lead with impact.
Key Topics & Takeaways
Building Trust in Healthcare
- Why trust matters more than ever for patient outcomes
- The three pillars: Integrity, competence, and benevolence
Operationalizing Values
- Turning values into daily practice through systems, staff training, and clear communication
- The importance of organizational culture in patient care
Adapting to Change
- Lessons learned from major disruptions, including natural disasters and COVID-19
- How to stay flexible without losing your core mission
Leadership & Team Building
- Avoiding “key person” risk—why sharing knowledge and vision is crucial
- Empowering your team for long-term growth and sustainability
The Power of Systems
- Why documented processes free up your energy for what matters
- How systems support patient safety, reduce burnout, and drive consistent quality
Navigating Technology
- How AI and telemedicine are reshaping general practice and specialist access
- The limits of technology—never losing the human touch
Featured Guest
Dr. Harlan Vanterpool
CEO and Medical Director, HOV Medical
If you’re a healthcare executive, a tech enthusiast, or just someone passionate about the intersection of medicine and innovation, you’re in the right place. Here, we’ll decode the complexities of artificial intelligence, digital transformation, and health tech solutions—sharing actionable insights that empower you to lead with confidence in this rapidly changing landscape.
Get ready for thought-provoking discussions with industry leaders, deep dives into groundbreaking technologies, an
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