EP272: The Evolution of Ecommerce Replatforming - Insights & Advice Based On Project Experience

Inside Commerce: Ecommerce Strategy, CX and Technology Podcast

Summary:

In this episode, James Gurd and Paul Rogers discuss the evolving landscape of technology change in ecommerce, focusing on the shift from tactical solutions to strategic decision-making.

They explore the importance of ecosystems in technology selection, the changing roles in project management, and the critical need for customer leads to oversee ecommerce projects.

The conversation also highlights the significance of understanding commercial considerations, managing risks, and ensuring thorough UAT processes to achieve successful technology migrations.

Key takeaways:

• The market has shifted towards strategic decision-making in technology change.
• Ecosystems are now a critical consideration in technology selection.
• Project management roles are evolving to include more strategic oversight.
• There is a need for independent due diligence in technology selection.
• Technical discovery should not be rushed; it requires thorough exploration.
• Customer leads are essential for bridging the gap between agencies and clients.
• Understanding the timing of license fees is crucial for budgeting.
• UAT processes need to be well-managed to avoid surprises
• Agencies have become more capable in handling complex projects
• Contingency planning is vital for successful project execution.