How can frontline officials uphold high standards of behaviour?

Institute for Government

Many of the public’s interactions with the state are with frontline officials in health and social care, policing and local government. How much do the Nolan principles resonate with those delivering public services? How can frontline officials be supported to make ethical decisions? And how can frontline organisations prevent failures, and rebuild public trust where they occur? Speakers: Neil Basu, former Assistant Commissioner, Metropolitan Police Helen Buckingham, Chair of National Voices Amerdeep Somal, Local Government and Social Care Ombudsman This session was chaired by Nick Davies, Programme Director at the Institute for Government.