What Could Go Wrong? Lessons From System Outages To Streamlined Operations Ft. Rachel Clark IT Leaders podcast

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Lost Cultures: Living Legacies

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What can we discover about a place by exploring the histories of those who once lived there–and those who live there still ? In what ways do cultures build upon each other as populations come and go? How do they complement each other, interact, and leave their marks on the people that come after them? And are cultures truly ever lost, even if the people move on or evolve and adapt? Lost Cultures: Living Legacies—the award-winning podcast from Travel + Leisure—returns for Season 2. This season, we’re diving into the stories of vibrant communities around the globe, including the Kānaka Maoli of Hawai‘i, the Sámi of Norway, the Baghdadi Jewish community of India, and more!

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What Could Go Wrong? Lessons From System Outages to Streamlined Operations ft. Rachel Clark

about a year ago 20:29

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In this episode, Rachel Clark, CIO of the Bureau of Motor Vehicles (BMV), shares her remarkable journey of transforming a system plagued by outages into a streamlined and stable operation. With candid reflections, Rachel discusses the challenges of inheriting a 20-year-old ERP system, navigating state leadership transitions, and managing a critical IT budget larger than any revenue she had encountered in her previous roles.

Rachel highlights how she prioritized people and processes over technology to drive change, including the creation of talent cards, mapping workflows, and introducing a robust change management and code red process. Through these initiatives, Rachel stabilized the system, introduced automation to eliminate errors in deployment, and led the organization to adopt agile methodologies to prioritize high-value projects effectively.

For leaders facing high-pressure environments and complex IT systems, Rachel’s story is a masterclass in resilience, data-driven decision-making, and fostering a culture of trust and accountability.

… continue reading

68 episodes

#Tech #Business #Expedient #Data Center #Leadership #CIO #Directors #Cloud Strategy #Enterprise #Technology Decision-making #Vendor-neutral Content #Events #Peer Discussions #Digital Transformation #It Operations Leadership

IT Leaders podcast artwork

What Could Go Wrong? Lessons From System Outages to Streamlined Operations ft. Rachel Clark

published about a year ago

Share

MP3•Episode home

Content provided by Expedient. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Expedient or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

In this episode, Rachel Clark, CIO of the Bureau of Motor Vehicles (BMV), shares her remarkable journey of transforming a system plagued by outages into a streamlined and stable operation. With candid reflections, Rachel discusses the challenges of inheriting a 20-year-old ERP system, navigating state leadership transitions, and managing a critical IT budget larger than any revenue she had encountered in her previous roles.

Rachel highlights how she prioritized people and processes over technology to drive change, including the creation of talent cards, mapping workflows, and introducing a robust change management and code red process. Through these initiatives, Rachel stabilized the system, introduced automation to eliminate errors in deployment, and led the organization to adopt agile methodologies to prioritize high-value projects effectively.

For leaders facing high-pressure environments and complex IT systems, Rachel’s story is a masterclass in resilience, data-driven decision-making, and fostering a culture of trust and accountability.

… continue reading

68 episodes

#Tech #Business #Expedient #Data Center #Leadership #CIO #Directors #Cloud Strategy #Enterprise #Technology Decision-making #Vendor-neutral Content #Events #Peer Discussions #Digital Transformation #It Operations Leadership

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