Generative AI and the next AIOps frontier

IT Ops Query

36:25

Are you ready to discover why building customer self-confidence is more crucial than ever in today's B2B sales landscape? Brent Adamson and Karl Schmidt join us today, the duo behind the upcoming book "The Framemaking Sale." These sales experts unravel the critical yet often overlooked aspect of buyer confidence. They shift the focus from traditional supplier-centric models to the empowering idea that true confidence comes from within the customers themselves. This perspective not only transforms how we view B2B sales, but also highlights the importance of nurturing decision confidence. Throughout our conversation, Brent and Karl introduce their innovative concept of framemaking, a strategy that aligns sales solutions with client priorities. This approach goes beyond typical sales tactics by fostering genuine, lasting relationships with clients, even when they choose competitors. Their ideas promise to shake up conventional sales methods. Topics covered during this episode include: Why buyer confidence should be supplier-agnostic and focus on customers' decision making abilities. How Brent and Karl met each other at Corporate Executive Board (now part of Gartner). Why nurturing customer decision confidence is crucial in B2B. How framemaking aligns sales solutions with client priorities to overcome decision complexity. Why the book emphasizes customer confidence over supplier trust for effective decision making. The impact of decision complexity, information overload, and outcome uncertainty. Why understanding clients' businesses deeply helps navigate obstacles and maintain deal momentum. How salespeople can anticipate and overcome potential deal barriers. Why gaining customer confidence involves addressing emotional and rational decision aspects. Listen now to learn how to revolutionize your B2B sales approach with innovative framemaking techniques that build lasting customer relationships. Brent on LinkedIn: https://www.linkedin.com/in/brentadamson Karl on LinkedIn: https://www.linkedin.com/in/karl-schmidt-q…

about a year ago 23:42

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Alois Reitbauer is chief technology strategist, head of open source and the leader of research at observability vendor Dynatrace. He is a contributor to CNCF open source standards such as the Keptn event-driven orchestration project and OpenFeature for feature flag management. His Dynatrace bio also describes him as "a regular conference speaker, blogger, book author and sushi maniac." He reflects on the evolution of AIOps before and after generative AI, and discusses the work still being done to help large language models better generate infrastructure code in response to incidents.

43 episodes

#Tech #itopsquery

Generative AI and the next AIOps frontier

IT Ops Query

published about a year ago

MP3•Episode home

43 episodes

#Tech #itopsquery

All episodes

1
AWS VP plans Amazon Bedrock Agents observability and more 23:48

11 days ago23:48

23:48

The leader of search, observability, and cloud operations at Amazon Web Services outlines her strategic perspective on monitoring AI agent systems such as Amazon Bedrock Agents. Ultimately, she envisions unified visibility, including security, across AI workflows, from silicon to application, both inside and outside AWS. Featuring: Nandini Ramani , Vice President at Amazon Web Services In today’s episode, we’ll cover… Generative AI for telemetry analysis Distributed tracing for AI agents Observability and the future of DevSecOps and more! References: Amazon Q, Bedrock updates make case for cloud in agentic AI Amazon Bedrock users adapt app dev to GenAI More reasoning, interoperability key to future of agentic AI AWS Enhances Cloud Security With Better Visibility Features To learn more about IT Operations, check out SearchITOperations.com . To watch clips from our podcast, subscribe to our YouTube channel, @EyeOnTech .…

1
Dancing with AI: AI risks, rewards and the evolution of SREs 28:31

18 days ago28:31

28:31

Experienced IT practitioners offer their predictions for how AI will change observability, the role of the site reliability engineer and incident management within enterprise organizations, from best-case scenarios to pitfalls and risks. Come for the 40 combined years of IT ops expertise, stay for the "Highlander" references and football analogies. Featuring: Jonathan Moore , domain architect, Progressive Insurance and Laura Vetter , chief technologist and co-founder, Evolutio In today’s episode, we’ll cover… AI risks AI agents Site Reliability Engineering and more! References: [bullet list 3-4 articles that are related to your episode’s subject matter and have SEO-friendly titles. This is also a spot where you could share your guest’s work, such as a recent research paper they worked on that is related to the episode’s theme. But make sure Informa TechTarget articles outnumber external articles.] Datadog AI agent observability, security seek to boost trust | TechTarget SREs map uncharted territory with LLMOps | TechTarget ServiceNow shops share AI copilot results, prep for agents | TechTarget More on observability from Jonathan Moore's Splunk .conf 2024 presentation To learn more about IT Operations, check out SearchITOperations.com . To watch clips from our podcast, subscribe to our YouTube channel, @EyeOnTech .…

1
Datadog AI researcher teaches time-series models new tricks 33:26

25 days ago33:26

33:26

Ameet Talwalkar joined observability vendor Datadog in February to lead a new AI research lab at the company. He is also an Associate Professor at Carnegie Mellon University. One of the first projects from the lab was released to open source in May – Toto, a foundation model trained on real-world observability data. Talwalkar discusses how Toto could improve observability forecasting tools such as Datadog's Watchdog, and does some forecasting of his own about how AI agents will alter observability and human-computer interactions.…

1
The good, the bad and the ugly of AI and observability 29:39

5 weeks ago29:39

29:39

Steve Koelpin is a seasoned engineer and award-winning data strategist who specializes in observability, logging, and data pipelines at high scale. In his experience, generative AI in observability tools can help reduce the time it takes to resolve IT incidents, but can also foment dependence on a 'black box' tool. There's also the matter of feeding AI the large amounts of data it requires without breaking the bank, where Koelpin shares his dos and don'ts.…

1
Enterprises adapt to generative AI operations 20:52

6 weeks ago20:52

20:52

Nancy Gohring is a senior research director at IDC, focused on big picture trends related to enterprise AI adoption, including business, organizational and technology architecture transformation in the context of AI and GenAI. In this wide-ranging interview, Gohring gives the big-picture view of the challenges and changes GenAI represents for enterprise IT operations teams, from roles to teams to tools.…

1
GenAI and business transformation 27:33

7 weeks ago27:33

27:33

Enterprise Strategy Group analyst Torsten Volk says he spends so much time playing with generative AI tools that "if I used fewer, I'd get a lot more done." But judiciously used -- and with plenty of human oversight -- LLMs and AI agents can be catalysts for fundamentally changing businesses, from application modernization to massive data processing, including the growing volume of telemetry gathered by observability tools.…

1
Get ready to meet your new digital coworkers 26:07

8 weeks ago26:07

26:07

One of the enterprise tech industry's most influential voices on all things AI, independent analyst Andy Thurai, says in a wide-ranging discussion that IT pros should prepare to work with AI agents in the very near future, despite unanswered questions about their orchestration and the reliability of their decision-making.…

1
Mitigating AI's unique risks 25:40

9 weeks ago25:40

25:40

"AI is not just another technology layer; it's a distinct stack with its own complexities and risks," according to Coralogix CEO Ariel Assaraf. In this episode, Assaraf details those unique issues and how his company plans to address them using its recent acquisition, Aporia.

1
StarTree founder positions Apache Pinot for AI observability 24:40

10 weeks ago24:40

24:40

Kishore Gopalakrishna says that the observability market is ripe for disruption in the AI age, particularly at the storage and query layer. The former LinkedIn architect is now co-founder and CEO of StarTree, which offers a real time analytics platform based on Apache Pinot. The company has a preview version of its StarTree Cloud service for observability that supports metrics, logs and traces, and shipped StarTree ThirdEye last year for anomaly detection and root-cause analysis. In this episode, Gopalakrishna discusses why the new products are a cheaper, faster alternative for observability.…

1
LLMs vs AIOps: have we seen this movie before? 17:32

11 weeks ago17:32

17:32

Gartner analyst Gregg Siegfried reflects on the previous generation of AIOps tools that never quite lived up to their "NoOps" promise, looks at how generative AI tools have already affected IT ops pros' day to day work, and predicts the ways AI agents are poised to even more dramatically alter the observability and IT automation landscape.…

1
The 'What-Ifs' of generative AI 22:18

12 weeks ago22:18

22:18

Mark Tomlinson is senior director of performance and observability for digital payments provider FreedomPay. He previously worked for PayPal and also served as Chief Performacologist, founder and host of the PerfBytes podcast from 2012 to 2023. He talks about how his company uses generative AI tools in its observability practices, imagines the future possibilities for agentic AI ... and just as importantly, explains what a "Performacologist" is.…

1
Generative AI and the next AIOps frontier 23:42

13 weeks ago23:42

23:42

1
OpenTelemetry in the age of AI 35:56

14 weeks ago35:56

35:56

The rise of generative and agentic AI is also OpenTelemetry's moment to shine – in an increasingly non-deterministic world, there's a lot to be said for a standard means of collecting telemetry data about system behavior. However, it can be difficult to get a consensus on everything, especially developers' preferences about instrumenting code. This week's guest, Austin Parker, was among the original founding members of the OpenTelemetry project and remains a core contributor, as well as a member of the project's governance board. He explores the multiple intersections between the maturing open source observability standard and emerging AI technology, what's on the project's roadmap and shares his own experiences using generative AI to develop apps.…

1
Envisioning observability in 3D with knowledge graphs 21:31

15 weeks ago21:31

21:31

What if you could see your application and infrastructure represented spatially instead of two-dimensional dashboard tabs, similar to atoms in a molecule or stars in the sky? According to Matt Young, founder and co-chair of the Cloud Native Computing Foundation (CNCF) technical advisory group (TAG) on observability, this will soon be a reality thanks to advanced AI models, knowledge graphs, and emerging data storage techniques such as columnar stores. In this episode, Matt discusses the implications of these new technologies for SREs, developers, and software supply chain security.…

1
Charity Majors on AI observability and a call to action for SREs 23:30

16 weeks ago23:30

23:30

Charity Majors pioneered the term 'observability' as co-founder and CTO of Honeycomb.io, based on her experience building and managing distributed systems at Parse, Facebook, and Linden Lab building Second Life. She is the co-author of the O'Reilly books Observability Engineering and Database Reliability Engineering . Her Honeycomb bio adds that she "loves free speech, free software and single malt scotch." In this interview with Informa TechTarget senior news writer Beth Pariseau, Majors covers the interplay between AI and observability, "Observability 2.0," and urges site reliability engineers to lean into AI agents, even if they seem to be replacements.…

IT Ops Query

1
Trailer: IT Ops Query Season 3: Observability in the Age of AI 2:14

17 weeks ago2:14

2:14

Multifaceted connection points are emerging between observability and AI, from monitoring and improving AI models themselves to observing the ways the behavior of AI agents differs from traditional web apps. In short, AI-driven automation makes new kinds of observability workflows both necessary and possible. This season of IT Ops Query will feature interviews with a variety of industry expert guests on how AI, including agentic AI, will change observability, as well as how observability will change AI. Join me starting March 20th, wherever you get your podcasts.…

IT Ops Query

1
2024 in review and 2025 predictions with Dan Lorenc 21:05

29 weeks ago21:05

21:05

Sigstore creator, Chainguard CEO, OpenSSF TAC member and Season 1 guest Dan Lorenc returns to discuss the year in open source and security. Topics range from software supply chain management, hardening container images and SBOMs in limbo to open product companies and business models, including his own company's shift in focus this year. Plus: a look ahead to SecOps and AI in 2025.…

IT Ops Query

1
The arc of SecOps is long, but bends toward improvement 24:23

30 weeks ago24:23

24:23

S&P Global Market Intelligence principal research analyst Daniel Kennedy discusses what the results of his Voice of the Enterprise research project dating back to 2015 reveal about the notion of a cybersecurity skills shortage; the effects of the Crowdstrike outage on a long-running debate about unified cybersecurity platforms vs best-of-breed vendors; and hopeful signs heading in to the next decade of SecOps.…

IT Ops Query

1
Back to the future in business resilience post-CrowdStrike 21:17

31 weeks ago21:17

21:17

SecOps, developers and infrastructure ops teams are often encouraged to work more closely together within IT, but for one industry analyst, the CrowdStrike outage exposed an even more significant gap between IT and businesses. Charles Betz is vice president and principal analyst for enterprise architecture at Forrester Research. He has also worked as an adjunct professor at the University of St. Thomas in St. Paul, Minnesota, and as an enterprise architect at AT&T, Wells Fargo, Best Buy and Target. Following the CrowdStrike outage, Betz and a dozen other Forrester analysts collaborated on a report calling for a redefinition of enterprise resilience in the wake of the incident. For Betz, the experience of Delta Airlines in the CrowdStrike aftermath is potentially instructive for improving business resilience. "This was not a failure of IT disaster recovery," he said in this episode of Delta's weeklong ordeal. "This was truly a failure of business continuity…a shock to the physical system that couldn't be unwound without a lot of hard work."…

IT Ops Query

1
Questioning shift left: changing tech and security roles 20:50

33 weeks ago20:50

20:50

In October, the Cybersecurity and Infrastructure Security Agency (CISA) issued a report that's still generating buzz in the security world – it questioned the data sources in often-cited reports about the value of "shifting left". Another section of the CISA report called into question the idea that security flaws cause people to stop using products and concluded that "In general, it seems that quality failures don’t always affect customer loyalty." In this episode, guest Adrian Sanabria, the host of the Enterprise Security Weekly podcast and principal researcher at The Defenders Initiative, discusses the fallout from CISA's report on the last decade's notions of organizational security roles and how changing technology will also change the roles organizations assign to those responsible for cybersecurity and risk.…

IT Ops Query

1
Gen AI kicks multi-cloud security into overdrive 24:15

34 weeks ago24:15

24:15

Doug Merritt was CEO of Splunk from 2015 to 2021 and led the company's transition from an on-premises software company to a cloud-based service provider. After two years in the venture capital and board advisory space, Merritt joined multi-cloud networking company Aviatrix as CEO in 2023. That company introduced its first security product, a distributed firewall for Kubernetes, in May, and rolled out a managed version of its multi-cloud network and security control plane this week. Merritt identifies two ways generative AI is shifting multi-cloud security: first, data gravity and the costs of generative AI mean cloud computing is becoming increasingly distributed, often including hybrid and edge environments, which he says calls for a new approach to centralized network management. Secondly, Merritt said he's a believer that generative AI will help network and SecOps pros keep pace with these changes – and in the coming weeks, Aviatrix will roll out the first of its own GenAI-powered features for security incident management and event reduction.…

IT Ops Query

1
Airgaps over AI? Cyberdefense pro's tips and predictions 23:14

35 weeks ago23:14

23:14

Robert Slaughter is CEO of Defense Unicorns, a defense tech startup specializing in Airgap software delivery in highly secure and sensitive environments in the military and federal government. Previously, he was director of the U.S. Department of Defense's Platform One DevSecOps project and co-founder at Space CAMP, a predecessor of Platform One for the US Space Force. Prior to starting Defense Unicorns, he served 12 years in the US Air Force. If companies think threats to the security of critical national infrastructure don't involve them, Slaughter says, they should think again. And he suggests they might adopt some of the techniques familiar to military and government cyberdefense pros, from proactive threat hunting to air gaps.…

IT Ops Query

1
SecOps "where bits and bytes meet flesh and blood" 25:00

36 weeks ago25:00

25:00

Joshua Corman is executive in residence for public safety & resilience at The Institute for Security and Technology (IST), a non-profit think tank based in the San Francisco Bay Area. He is also co-leader of a Cybersecurity and Infrastructure Security Agency (CISA) community working group for SBOM on-ramps & adoption. Previously, he was vice president of cybersecurity strategy for Claroty, an IoT security company; chief strategist on the CISA COVID task force; director of the Atlantic Council's Cyber Statecraft Initiative; and CTO at security software vendor Sonatype. In August, Corman delivered a presentation at CISA's SBOM-a-Rama event warning that time is running out to more effectively protect critical infrastructure systems such as the water and power supply that rely on potentially vulnerable software to operate. Corman emphasized the urgent need to more effectively identify vulnerabilities and defend against attacks such as China's Volt Typhoon nation-state threat group. An initiative Corman is leading at IST under the working title UnDisruptable27 now looks to address these threats. "We live in glass houses," he said in this episode's interview. "And people are about to start throwing rocks."…

IT Ops Query

1
Lessons from a "graybeard" in assessing cloud risk 22:52

37 weeks ago22:52

22:52

Chris Steffen is vice president of research for information security at analyst firm Enterprise Management Associates. He previously held a variety of IT leadership roles at companies including Hewlett Packard Enterprise, and DXC Technology. He is a regular speaker at industry conferences, the host of the Cybersecurity Awesomeness podcast and a frequent guest on other IT security podcasts. The day of the CrowdStrike outage, Steffen posted on LinkedIn, "Not trying to kick anyone while they are down, but those that equate resiliency with public cloud computing really need to re-evaluate those beliefs, especially for mission critical workloads. The outages being reported today were some of the exact same issues that we have seen before, but - as an industry - don't seem to learn from." In this episode, Steffen discusses the lessons on data center resilience he says have been lost in the cloud era and why IT orgs must re-evaluate their cloud risk.…

IT Ops Query

1
Data, observability and the future of DevSecOps 17:48

38 weeks ago17:48

17:48

Esteban Gutierrez is chief information security officer and vice president of information security at observability vendor New Relic. Previously, he was an enterprise information security strategist at Intel, and he managed the network operations and security center for the US Army Corps of Engineers. He shares takeaways from New Relic's recent State of Observability survey, lessons learned from his career in cybersecurity about bridging the SecOps / IT Ops gap and why he believes data is crucial to the future of both DevSecOps and AI.…

IT Ops Query

1
From Sony breach to CrowdStrike, IT Ops-SecOps rift deepened 16:26

39 weeks ago16:26

16:26

Rich Lane is currently IT director at the City of Medford, Massachusetts, and has had a varied career in IT infrastructure and operations. He served as VP of digital operations strategy for data security software vendor Netenrich from 2021 to 2022, and as a Forrester Research analyst from 2018 to 2021. Before that, Lane worked as a professional services consultant for observability vendor Splunk, and as IT infrastructure and operations manager at Bain Capital. From Lane's perspective, the CrowdStrike outage reflected an organizational disconnect at many companies between the IT security teams that choose tools and the infrastructure operations teams that must support those tools in production. In Lane's experience, this rift began to grow after the high-profile Sony Pictures data breach ten years ago as enterprises re-emphasized cybersecurity. Now, he says, CrowdStrike should be a sign it's time for the two groups to come together again and come up with more resilient ways to operate security tools, demand better communication from vendors during incidents, and to better account for the human factor in cyberattacks.…

IT Ops Query

1
What SecOps pros can learn from Microsoft security overhaul 21:30

40 weeks ago21:30

21:30

Melinda Marks is cybersecurity practice director for TechTarget's Enterprise Strategy Group analyst firm. Previously, she held a variety of roles in the IT and cybersecurity industry, including marketing and PR leadership positions at vendors such as VMware, Qualys, Tenable Network Security. Just before joining ESG in 2021, she was chief strategy officer and CMO at Soluble, makers of a CI/CD security and compliance automation tool for infrastructure as code. In this episode, Marks discusses how Microsoft's first Secure Future Initiative report can serve as a blueprint for other enterprise SecOps pros; the evolution of cloud security tools; the future of cybersecurity regulations; and how SecOps practices must also evolve in an age of increased regulatory scrutiny to become more efficient and collaborative while maintaining visibility and control.…

IT Ops Query

1
Cloud security, AI giveth and taketh away 20:19

41 weeks ago20:19

20:19

Kyler Middleton is senior principal software engineer at healthcare tech company Veradigm. She is also founder, owner, and CEO at 14ers Consulting, an IT services and engineering firm, as well as the co-host of her own podcast, Day Two DevOps and the founder of an IT training website, LetsDoDevOps.com. Her LinkedIn profile says, "I will teach you. It's unavoidable." In this episode, Middleton and TechTarget Editorial's Beth Pariseau examine two of the biggest double-edge swords in IT: cloud security and AI. The same cloud platforms that connect the world -- and broaden its attack surface -- also offer free and low-cost tools for IT pros to experiment with multiple layers of security automation and centralize log analytics; the same AI models that make burgeoning log data manageable could make it more difficult for security novices to learn the basics. Middleton shares her outlook on all these issues as well as tips for SecOps newbies.…

IT Ops Query

1
How KnowBe4 caught an impostor employee in 25 minutes 23:26

42 weeks ago23:26

23:26

Brian Jack is chief information security officer and data protection officer at KnowBe4, a security awareness training software vendor based in Clearwater, Florida. The company made headlines in July when it thwarted an attempt by a North Korean nation-state actor to infiltrate its software engineering staff. The company did hire the attacker, who used the stolen identity of a US citizen and deepfake images to get through the vetting process, but detected suspicious activity on his account and contained the threat before the attacker gained access to any company data. In this episode, Jack shares the details of the incident, how the company's SOC detected and responded to the threat, advice for other companies on how to mitigate this increasingly common path of attack in the age of remote work and how he defines a good state of SecOps.…

IT Ops Query

1
Challenging the software security status quo 17:51

43 weeks ago17:51