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Joy at Work: Leadership Lessons from a Year Like No Other with Callie Field

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Content provided by Kearney. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Kearney or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

T-Mobile Executive Vice President of Customer Care Callie Field returns to Joy@Work to discuss what she’s learned leading 14,000 employees during a tumultuous year. She discusses transitioning her customer care team to work remotely, meeting the challenge of systemic racism, and how she and the T-Mobile team have navigated their merger with Sprint during a global pandemic.

Joy@Work is produced by Kearney, a global management consulting firm. We help our clients reach their full potential and find the way forward during uncertain times. Learn more at kearney.com/joyatwork.

  continue reading

33 episodes

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Manage episode 272653979 series 2518470
Content provided by Kearney. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Kearney or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

T-Mobile Executive Vice President of Customer Care Callie Field returns to Joy@Work to discuss what she’s learned leading 14,000 employees during a tumultuous year. She discusses transitioning her customer care team to work remotely, meeting the challenge of systemic racism, and how she and the T-Mobile team have navigated their merger with Sprint during a global pandemic.

Joy@Work is produced by Kearney, a global management consulting firm. We help our clients reach their full potential and find the way forward during uncertain times. Learn more at kearney.com/joyatwork.

  continue reading

33 episodes

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