Ep. 94 – Automate To Elevate: Barb Talks With George Smith From Rewst KnowTechTalk podcast

#Tech #Business #Cdntech #Cloudservices #Computerservice #Cybersecurity #Itservice #Itsupport #Barbara Paluszkiewicz #Barb Paluszkiewicz

35:02

The healing power of fitness goes far beyond physical benefits—for today’s guest, it’s a form of self-expression and a celebration of what the body can do. In this episode, host Nora McInerny sits down with fitness personality Ivylis Rivera, who shares her deeply personal journey of navigating life with Chronic Migraine while holding onto her passion for movement. Ivylis opens up about the struggle of staying active while facing the fear of triggering a headache or migraine attack and the resilience it takes to keep pushing forward—a resilience that carried her through the challenging journey of finding a Chronic Migraine treatment plan that worked for her. Join Nora and Ivylis as they explore the concept of “soft living,” a philosophy Ivylis embraces—staying active, listening to your body, and building trust in oneself. Click here for Product Information, including Boxed Warning and Medication Guide, or visit https://abbv.ie/prescribing_info See omnystudio.com/listener for privacy information.…

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Ep. 94 – Automate to Elevate: Barb Talks with George Smith from Rewst

about a year ago 22:10

MP3•Episode home

Frank Abagnale – famously portrayed by Leonardo DiCaprio in Catch Me If You Can – once said: “Every cyberattack happens because someone did something they shouldn't have done, or failed to do something they should have done”.

Barb speaks with George Smith from Rewst, a platform that assists MSPs like CDN Technologies the tools to be more organized, proactive and efficient, so customers can get the fast and reliable IT support they actually deserve.

0:00 – Barb's Introduction

5:41 – The Big Picture; What does Rewst Automate and why should businesses care?

10:36 – Real World Impact

12:37 – The Human Side Of Automation

17:03 – Addressing Common Small Business Issues

18:10 – What is the most important thing George has learned?

This podcast has been brought to you by CDNTechnologies.com. Canada's first and only certified outsourced IT Company where we provide IT Service, IT Support and Cyber Security to businesses all throughout North America from out worldwide headquarters in Oakville, Ontario.

Technology and threats change daily, so shift the stress of managing your technology to us, as we're direct to tech 24/7/365. Our mission is to bring you User Friendly, Hands Free, Technology Peace. Call us at 905-542-9759.

93 episodes

Ep. 94 – Automate to Elevate: Barb Talks with George Smith from Rewst

KnowTechTalk

published about a year ago

MP3•Episode home

0:00 – Barb's Introduction

5:41 – The Big Picture; What does Rewst Automate and why should businesses care?

10:36 – Real World Impact

12:37 – The Human Side Of Automation

17:03 – Addressing Common Small Business Issues

18:10 – What is the most important thing George has learned?

93 episodes

#Tech #Business #Cdntech #Cloudservices #Computerservice #Cybersecurity #Itservice #Itsupport #Barbara Paluszkiewicz #Barb Paluszkiewicz

All episodes

KnowTechTalk

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Ep. 94 – Automate to Elevate: Barb Talks with George Smith from Rewst 22:10

14 weeks ago22:10

22:10

If you're with an IT provider who is slow to respond, constantly missing deadlines or fixing the same issues over and over again, have you ever stopped and wondered why? Maybe it isn't their workload, it's their workflow. Is their checklist in their head? Are they simply forgetting things? Frank Abagnale – famously portrayed by Leonardo DiCaprio in Catch Me If You Can – once said: “Every cyberattack happens because someone did something they shouldn't have done, or failed to do something they should have done”. Barb speaks with George Smith from Rewst, a platform that assists MSPs like CDN Technologies the tools to be more organized, proactive and efficient, so customers can get the fast and reliable IT support they actually deserve. 0:00 – Barb's Introduction 5:41 – The Big Picture; What does Rewst Automate and why should businesses care? 10:36 – Real World Impact 12:37 – The Human Side Of Automation 17:03 – Addressing Common Small Business Issues 18:10 – What is the most important thing George has learned? This podcast has been brought to you by CDNTechnologies.com . Canada's first and only certified outsourced IT Company where we provide IT Service, IT Support and Cyber Security to businesses all throughout North America from out worldwide headquarters in Oakville, Ontario. Technology and threats change daily, so shift the stress of managing your technology to us, as we're direct to tech 24/7/365. Our mission is to bring you User Friendly, Hands Free, Technology Peace. Call us at 905-542-9759.…

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Ep. 93 – Cyber Safe or Sorry: Navigating Insurance and Warranties in Digital Defense with Nick Wolf from Cork 18:44

1 year ago18:44

18:44

A ransomware attack occurs every 14 seconds. Cyber attacks occur once every 39 seconds. The average ransomware attack costs a company $170,000! Does your business need cyber insurance? Is cyber insurance really worth the investment? What is a cyber warranty? Barb speaks with Nick Wolf, part of Cork’s Leadership Team about Cyber Warranties. 0:00 – Barb's Introduction 1:21 – Who are Nick Wolf and Cork ? 2:05 – Why would a business need supplemental cyber insurance coverage, as opposed to regular cyber insurance? 4:50 – What gaps does the cyber warranty fill in for an MSP’s customers? 5:22 – Since there is no software or hardware to install, what are the requirements for coverage? 10:27 – How does a payout impact an MSP's premium, or is each MSP’s customer's premium calculated independently? 11:07 – What does the payout cover if there is a request for compensation following a breach, fraud or cyber crime? 12:33 – Do businesses need cyber insurance if they have an incredibly awesome MSP taking care of their networks, and have a cyber warranty in place? 14:14 – What is the most important thing Nick has ever learned? This podcast has been brought to you by CDNTechnologies.com . Canada's first and only certified outsourced IT Company where we provide IT Service, IT Support and Cyber Security to businesses all throughout North America from out worldwide headquarters in Oakville, Ontario. Technology and threats change daily, so shift the stress of managing your technology to us, as we're direct to tech 24/7/365. Our mission is to bring you User Friendly, Hands Free, Technology Peace. Call us at 905-542-9759.…

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Ep. 92 – AI Unleashed: Steering The Transformation Of Our New Reality with Jimmy Hatzell from Hatz AI 25:19

1 year ago25:19

25:19

AI – It's everywhere nowadays, reshaping our reality in ways we’ve only begun to explore. Barb goes in depth with Jimmy Hatzell – the intrepid co-founder and CEO of Hatz AI – exploring his vision and expertise to see how AI can empower, enhance and encourage transformation for MSPs and their clients. 0:00 – Barb's Introduction 0:46 – Who is Jimmy Hatzell and Hatz AI ? 5:29 – How did Jimmy's compelling vision and strategy attract investment and seed funding from important investors such as Vestigo Ventures? 8:37 – In light of recent embarrassing incidents affecting businesses involved with AI outcomes, what measures are being implemented by Hatz AI to ensure MSPs can offer these services with confidence without negatively impacting their reputation? 14:21 – How does Jimmy's platform deal with problems and queries that fall of out of its scope involving its training data? 18:21 – What do MSPs say in response to clients to ask, “why should I use your AI service”? What are the benefits and value of choosing Hatz AI as a solution? 22:57 – What is the most important thing Jimmy has ever learned? This podcast has been brought to you by CDNTechnologies.com . Canada's first and only certified outsourced IT Company where we provide IT Service, IT Support and Cyber Security to businesses all throughout North America from out worldwide headquarters in Oakville, Ontario. Technology and threats chage daily, so shift the stress of managing your technology to us, as we're direct to tech 24/7/365. Our mission is to bring you User Friendly, Hands Free, Technology Peace. Call us at 905-542-9759.…

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Ep. 91 – Selling Your MSP – Insider Advice and Avoiding Mistakes with Michael Contento from F12.net 34:24

1 year ago34:24

34:24

Our guest, Michael Contento, is a seasoned expert who has journeyed through the whole life cycle of an MSP. We hear about Michael's story and gain invaluable insights on the MSP landscape in Canada, the dynamics of mergers, what to look for in an acquisition, and the hurdles owner-operated MSPs face. Whether you're a budding MSP looking to scale or an established player contemplating a merger, this episode is tailored for you. 0:00 – Barb's Introduction 1:42 – Who is Michael Contento and F12.net ? 3:49 – Why did Michael sell his MSP? 8:58 – Aside from money, what should an MSP look for when they are considering who they are going to sell to? 19:43 – What other things should MSPs do when they are preparing to sell? 28:38 – What is the most important thing Michael has ever learned? This podcast has been brought to you by CDNTechnologies.com . Canada's first and only certified outsourced IT Company where we provide IT Service, IT Support and Cyber Security to businesses all throughout North America from out worldwide headquarters in Oakville, Ontario. Technology and threats change daily, so shift the stress of managing your technology to us, as we're direct to tech 24/7/365. Our mission is to bring you User Friendly, Hands Free, Technology Peace. Call us at 905-542-9759.…

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Ep. 90 – Guarding The Gates: The Power Of IT Assessments with Matthew K. Koenig from Nodeware 29:44

2 years ago29:44

29:44

Small businesses require a simple plan to protect themselves from cyber crime. Cyber attacks are unexpected, and these attacks seem to be on the increase. The good news is the majority of cyber crimes can be prevented, and a network assessment performed by an MSP is pivotal to improving security within an organization. Matthew K. Koenig from Nodeware returns to share more insights and the power of IT assessments with Barb. 0:00 – Barb's Introduction 2:33 – Who are Matthew K. Koenig and Nodeware ? 6:12 – What do vulnerability scans find when an MSP assesses the network environment of a small business? 15:23 – How can regular vulnerability assessments shift a business' approach from reactive to proactive in terms of cyber security? 20:21 – What is the most important thing Matthew has ever learned? This podcast has been brought to you by CDNTechnologies.com . Canada's first and only certified outsourced IT Company where we provide IT Service, IT Support and Cyber Security to businesses all throughout North America from out worldwide headquarters in Oakville, Ontario. Technology and threats change daily, so shift the stress of managing your technology to us, as we're direct to tech 24/7/365. Our mission is to bring you User Friendly, Hands Free, Technology Peace. Call us at 905-542-9759.…

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Ep. 89 – Unlocking the Symphony: Managing IT Environments with Precision and Harmony with Shawn Sailer from Liongard 19:27

2 years ago19:27

19:27

In this grand symphony of small business IT, every instrument, every section plays its part. But as we know, in any great performance, a single note change can influence the whole piece. This raises a crucial question: How does a business keep track of all the subtle changes in each section? Shawn Sailer from Liongard joins Barb to explain how tools like Liongard ensure the symphony always plays on, beautifully in tune. 0:00 – Barb's Introduction 2:37 – Who are Shawn Sailer and Liongard ? 7:17 – How do MSPs use and leverage Liongard as an opportunity with co-managed IT and other companies? 15:59 – What is the most important thing Shawn has ever learned? This podcast has been brought to you by CDNTechnologies.com . Canada's first and only certified outsourced IT Company where we provide IT Service, IT Support and Cyber Security to businesses all throughout North America from out worldwide headquarters in Oakville, Ontario. Technology and threats change daily, so shift the stress of managing your technology to us, as we're direct to tech 24/7/365. Our mission is to bring you User Friendly, Hands Free, Technology Peace. Call us at 905-542-9759.…

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Ep. 88 – Unveiling the Secrets of the MSP Industry: Insights from a 20-Year Technology Journalist - Rich Freeman 30:47

2 years ago30:47

30:47

In today's fast-paced business environment, technology has become an integral part of almost every aspect of operations. From communications, marketing to supply chain management and Cyber Security, ALL businesses rely heavily on technology. Journalists behind industry publications, conferences, social media and research reports provide a deep understanding of the tech industry and can offer valuable guidance to help businesses navigate its complex landscape. Join Barb as she speaks with Rich Freeman , an industry expert with over two decades of experience in technology journalism. Rich is the go-to source for the latest trends, news, and best practices in the managed services space. 0:00 – Barb's Introduction 2:07 – How did Rich Freeman wind up in technology journalism from Yale? 3:50 – How has writing for technology journalism evolved over the years? 5:00 – Rich's thoughts about the impact of ChatGPT on the industry. 6:43 – What are some of the biggest challenges facing MSPs and their vendors today, and how does Rich see these challenges evolving in the coming years? 15:24 – Will AI play a role in levelling the playing field in the world of MSPs? 19:04 – What are Rich's predictions for the future when it comes to MSPs, vendors and the industry? 24:26 – Rich's thoughts on the decreasing price trends of PCs. 27:20 – What is the most important thing Rich has ever learned? This podcast has been brought to you by CDNTechnologies.com . Canada's first and only certified outsourced IT Company where we provide IT Service, IT Support and Cyber Security to businesses all throughout North America from out worldwide headquarters in Oakville, Ontario. Technology and threats change daily, so shift the stress of managing your technology to us, as we're direct to tech 24/7/365. Our mission is to bring you User Friendly, Hands Free, Technology Peace. Call us at 905-542-9759.…

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Ep. 87 – Cybersecurity For Main Street: Cyberfit in 21 Days with Ann Westerheim of Ekaru 20:20

2 years ago20:20

20:20

Consider this: 99% of the world doesn’t speak geek, nor do they understand cybersecurity and how to protect their digital assets. For the 1% of people who are familiar with terms like Privilege Escalation, Lateral movement and Seim, you might want to continue listening to understand how to communicate effectively to the rest of the world. Joining Barb today is her friend Ann Westerheim – founder and president of Ekaru, a tech company for small business in Boston, recognized as an accomplished technology innovator and leader. Ann is also now a published author, making history with her new book “Cybersecurity for Main Street – Cyber Fit in 21 Days”. 0:00 – Barb's Introduction 1:56 – Who are Ann Westerheim and Ekaru ? 4:00 – What inspired Ann to write her book “Cybersecurity For Main Street: Cyberfit in 21 Days”? 9:57 – What were some of the hurdles Ann faced when writing the book? 12:22 - What is the “one thing” every small business owner should do to protect and preserve their company’s critical data and computer systems? 16:12 – What is the most important thing Ann has ever learned? This podcast has been brought to you by CDNTechnologies.com . Canada's first and only certified outsourced IT Company where we provide IT Service, IT Support and Cyber Security to businesses all throughout North America from out worldwide headquarters in Oakville, Ontario. Technology and threats change daily, so shift the stress of managing your technology to us, as we're direct to tech 24/7/365. Our mission is to bring you User Friendly, Hands Free, Technology Peace. Call us at 905-542-9759.…

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Ep. 86 – Does Your Business Need Cyber Insurance? With Desraie Thomas of DataStream Cyber Insurance 25:23

2 years ago25:23

25:23

Does your business need cyber insurance? Truth is, cyber criminals are targeting smaller organizations because the smaller your business, the less prepared it is to guard itself against a cyber attack. Cyber insurance policies and riders have grown popular over the last decade as cybercriminals have become more cunning. Because of this, cyber insurance prices have also risen, so you may be curious whether cyber insurance is something your business absolutely needs. Joining Barb today is Desraie Thomas of DataStream Cyber Insurance, offering clarity to businesses on the topic of cyber insurance. 0:00 – Barb's Introduction 2:20 – Who is Desraie Thomas and DataStream Cyber Insurance ? 7:29 – What does cyber insurance cover? 13:16 – What does an insurance company need to know about your business? 18:15 – What is the most important thing Desraie has ever learned? This podcast has been brought to you by CDNTechnologies.com . Canada's first and only certified outsourced IT Company where we provide IT Service, IT Support and Cyber Security to businesses all throughout North America from out worldwide headquarters in Oakville, Ontario. Technology and threats change daily, so shift the stress of managing your technology to us, as we're direct to tech 24/7/365. Our mission is to bring you User Friendly, Hands Free, Technology Peace. Call us at 905-542-9759.…

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Ep. 85 – After the Acquisition With Michael Einbinder-Schatz 47:19

2 years ago47:19

47:19

If you are thinking about selling your IT company chances are you have come full circle. The majority of MSPs are tech turned owner operators that grew a respectable businesses and now are done and want out. They can now take that long overdue vacation, treat themselves to something nice, pay back that line of credit and finally have some REAL money in the bank as they think about retirement and what they are going to do next. Think of it... to sell or not to sell? To buy or not to buy? Joining Barb is Michael Einbinder-Schatz, to talk about life after the acquisition of his MSP – Jobecca Technology Group. 0:00 – Barb's Introduction 2:05 – Who is Michael Einbinder-Schatz and his MSP, Jobecca Technology Group? 7:44 – Why did Michael sell? How did he find the buyer? 17:23 – What did Michael do to prepare his customers for the transition? 27:53 – Does Michael have any regrets selling his business? 29:11 – What is Michael doing now? 39:27 – What is the most important thing Michael has ever learned? This podcast has been brought to you by CDNTechnologies.com . Canada's first and only certified outsourced IT Company where we provide IT Service, IT Support and Cyber Security to businesses all throughout North America from out worldwide headquarters in Oakville, Ontario. Technology and threats change daily, so shift the stress of managing your technology to us, as we're direct to tech 24/7/365. Our mission is to bring you User Friendly, Hands Free, Technology Peace. Call us at 905-542-9759.…

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Ep. 84 – How To Keep Your Computer Safe From Crippling Pop-ups, Viruses, Spyware, & Spam, While Avoiding Expensive IT Bills? With Eddie Phillips of Malwarebytes 18:07

2 years ago18:07

18:07

What is Malware? Do you constantly get hammered by pop-up ads that come from nowhere and infuriate you when using your computer? Does your computer run slow, act funny, or crash unexpectedly? Are you getting tons of spam from unknown senders? Did your internet browser suddenly change? If so, then your computer might be infected with malicious programs that could end up destroying your files, stealing your personal and financial information, and rendering your computer useless. It's all true. Cyber criminals lurk everywhere and are constantly finding new ways to harm you. If you want to make sure you aren’t their next victim, listen up. Joining Barb is Eddie Phillips of Malwarebytes. 0:00 – Barb's Introduction 2:04 – Who are Eddie Phillips and Malwarebytes ? 4:48 – How does Malwarebytes help small business owners protect and preserve their company's critical data? 6:55 – How do you distinguish the difference between malware and a virus? 9:04 – How are endpoint detection and response and managed detection and response services that are delivered by MSPs and IT companies different from off-the-shelf solutions? 15:23 – What is the most important thing Eddie has ever learned? This podcast has been brought to you by CDNTechnologies.com . Canada's first and only certified outsourced IT Company where we provide IT Service, IT Support and Cyber Security to businesses all throughout North America from out worldwide headquarters in Oakville, Ontario. Technology and threats change daily, so shift the stress of managing your technology to us, as we're direct to tech 24/7/365. Our mission is to bring you User Friendly, Hands Free, Technology Peace. Call us at 905-542-9759.…

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Ep. 83 – What to know about NEW IT Security Threats and Cyber Insurance Coverage with Colin Knox from Gradient MSP 28:34

2 years ago28:34

28:34

When was the last time you thought about the security and the health of your computer network? I know you are so darn busy running your business that you simply forget, until something major happens. Consider this a friendly reminder to get your network checked out – if nothing else, it’s a good way to get a third party review of your network’s security and IT. You care what happens to your company's tech assets, don't you? Over and over again, as we do our IT discoveries, it’s shocking to find out that a lot of the businesses out there have non-existent backups, security loopholes, and flawed systems that are not accounted for. It is important to have detailed invoices that clearly explain what IT services you are paying for, what you are being billed and why you have that charge. Listen up! Joining Barb is fellow Canadian Colin Knox from Gradient MSP. Gradient is a popular tool in the MSP space that is used to match security protections, and subscriptions to devices for billing. 0:00 – Barb's Introduction 2:09 – What's new with Colin Knox and Gradient MSP ? 9:08 – Colin talks about Gradient MSP's new integration with CompTIA 19:36 – What is Gradient's MSP sanctuary and how has it grown? 24:59 – What is the most important thing Colin has ever learned? This podcast has been brought to you by CDNTechnologies.com . Canada's first and only certified outsourced IT Company where we provide IT Service, IT Support and Cyber Security to businesses all throughout North America from out worldwide headquarters in Oakville, Ontario. Technology and threats change daily, so shift the stress of managing your technology to us, as we're direct to tech 24/7/365. Our mission is to bring you User Friendly, Hands Free, Technology Peace. Call us at 905-542-9759.…

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Ep. 82 – How to Manage All Your IT Hardware, Warranties and End Of Life Dates with Dan Wensley from ScalePad 26:57

3 years ago26:57

26:57

Let me ask you a controversial question: When was the last time you took inventory of all the computers and devices in your organization? What is being backed up? Have you checked it? If you don’t know what hardware you own, or what software subscriptions you are paying for then you might be overpaying or getting underserved. Think of this. If you have ever attempted to grow a business or organize your business, one of the first things you do is take inventory of what you own, your assets, your goods. Turn up the volume and listen up! Joining Barb today is Dan Wensley , CEO of ScalePad , a leading company that offers innovative solutions to companies like CDN Technologies so they can help their customers with backup radar, hardware and software asset management, monitoring, warranty services and compliance. 0:00 – Barb's Introduction 3:10 – Who are Dan Wensley and ScalePad ? 8:59 – What can we do to help people who are not in the tech space realize that hardware has an expiration date? 15:25 – Warranties are current, secure and up to date. What about backing up devices and staying safe? 22:20 – What is the most important thing Dan has ever learned? This podcast has been brought to you by CDNTechnologies.com . Canada's first and only certified outsourced IT Company where we provide IT Service, IT Support and Cyber Security to businesses all throughout North America from out worldwide headquarters in Oakville, Ontario. Technology and threats change daily, so shift the stress of managing your technology to us, as we're direct to tech 24/7/365. Our mission is to bring you User Friendly, Hands Free, Technology Peace. Call us at 905-542-9759.…

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Ep. 81 – How To Recharge When You Feel Drained With Ryan Markel from Markel.me 39:25

3 years ago39:25

39:25

Did you know you are not supposed to use your mobile phone while it’s charging? When you use your phone while it’s charging, you are using more power than its being fed, and this screws up the battery. Did you also know that charging your phone overnight hurts the phone battery life? According to lifeside.com it is recommended that you charge your phone when it at 10% and only charge it up to 90%. Humans are really bad at recharging. It takes about 8 hours of charge for 16 hours of use. Why is that Joining Barb is Ryan Markel of Markel.me to explain how to charge our batteries as humans. 0:00 – Barb's Introduction 1:46 – Who are Ryan Markel and Markel.me ? 5:25 – What do people need to do to “recharge their batteries” as humans? 16:00 – Ryan on conative strengths, going with the flow, and our natural instincts. 27:30 – How did Ryan discover conation and the awareness of being in a conative state? 32:53 – What is the most important thing Ryan has ever learned? This podcast has been brought to you by CDNTechnologies.com . Canada's first and only certified outsourced IT Company where we provide IT Service, IT Support and Cyber Security to businesses all throughout North America from out worldwide headquarters in Oakville, Ontario. Technology and threats change daily, so shift the stress of managing your technology to us, as we're direct to tech 24/7/365. Our mission is to bring you User Friendly, Hands Free, Technology Peace. Call us at 905-542-9759.…

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Ep. 80 – No Geek Speak with Paul Green From MSP Marketing 25:38

3 years ago25:38

25:38

How do you decide who to hire when you reach the point in your business when you realize – I need help with the IT? IT companies can look all the same, but who can you trust to partner with? It’s no secret that everyone preaches prevention, customer service. So how do you make sure you are comparing apples to apples instead of oranges to grapefruits when shopping for IT company aka a managed services provider. And on the other side of the coin, as a managed service provider how do you attract and build awareness about the services that you provide that help companies with their IT security, support and day to day tech operations? Joining Barb today is Paul Green, Owner of MSP Marketing. Paul helps IT companies distribute information to the right people, in the right way, so businesses know they’ve hired the right company for their technical needs. 0:00 – Barb's Introduction 1:37 – Who are Paul Green and MSP Marketing ? 4:08 – How would you develop a unique sales proposition that resonates with businesses shopping for Managed Service Providers? 8:18 – What's the best strategy to build your audience to get your messaging across? 21:04 – What is the most important thing Paul has ever learned? This podcast has been brought to you by CDNTechnologies.com . Canada's first and only certified outsourced IT Company where we provide IT Service, IT Support and Cyber Security to businesses all throughout North America from out worldwide headquarters in Oakville, Ontario. Technology and threats change daily, so shift the stress of managing your technology to us, as we're direct to tech 24/7/365. Our mission is to bring you User Friendly, Hands Free, Technology Peace. Call us at 905-542-9759.…

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Ep. 79 - What Every Small Business Owner Must Know About Protecting And Preserving Their Company's Critical Data And Computer Systems with Fred Voccola CEO Kaseya 32:01

3 years ago32:01

32:01

Businesses are spending more money on IT this year. Gartner predicts the global IT spend could reach $4.4 trillion this year and that’s despite rising inflation, the Russian invasion, chip shortages and talent shortages. Since we’re all leveraging technology as a competitive advantage, and looking to technology to solve our problems today, we’re going to talk about what every small business owner must know about protecting and preserving their company’s critical data, computer systems and everything in between the phone systems, the printers and where you access documents from. Joining Barb today is Fred Voccola, CEO of Kaseya which is becoming – or may even now be – the world's largest technology solution provider for small and medium businesses. 0:00 – Barb's Introduction 1:55 – Who are Fred Voccola and Kaseya ? 12:20 – Kaseya has grown by 300% since Fred became CEO. What advice does he have for people with smaller companies who are growing at a similar rate? 14:45 – What are small businesses investing in to keep moving forward in a positive direction, post-pandemic? 27:36 – What is the most important thing Fred has ever learned? This podcast has been brought to you by CDNTechnologies.com . Canada's first and only certified outsourced IT Company where we provide IT Service, IT Support and Cyber Security to businesses all throughout North America from out worldwide headquarters in Oakville, Ontario. Technology and threats change daily, so shift the stress of managing your technology to us, as we're direct to tech 24/7/365. Our mission is to bring you User Friendly, Hands Free, Technology Peace. Call us at 905-542-9759.…

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Ep. 78 - What You Should Expect To Pay For IT Support For Your Business With Colin Knox 16:00

3 years ago16:00

16:00

What should you expect to pay for IT support for your business? How do you make sure you know exactly what you are paying for? What are all the services you are buying to keep your business cyber safe? The computer industry is still young, and there are not many guides in place to protect consumers. How do you determine if the fees that are billed are correct? It’s great when the person who’s paying the bill get’s a “deal”. It’s the worst when the person who sent the bill realizes that they forgot to charge for x, y, and z... again. No one likes to work and not get paid! Joining me today is fellow Canadian Colin Knox from Gradient MSP to expose the back end of IT service companies and what we do to make sure customers are getting exactly what they are paying for and to help explain how IT Bills are calculated. 0:00 - Barb's Introduction 1:49 - Who are Colin Knox and Gradient MSP ? 3:25 - Client environments are always changing, adding or removing services and people. How does Gradient help with this? 8:14 – Barb and Colin about the importance of PSA software along with the costs and compliance involved in delivering to the client. 11:34 - What is the most important thing Colin has ever learned? This podcast has been brought to you by CDNTechnologies.com . Canada's first and only certified outsourced IT Company where we provide IT Service, IT Support and Cyber Security to businesses all throughout North America from out worldwide headquarters in Oakville, Ontario. Technology and threats change daily, so shift the stress of managing your technology to us, as we're direct to tech 24/7/365. Our mission is to bring you User Friendly, Hands Free, Technology Peace. Call us at 905-542-9759.…

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Ep. 77 – How To Avoid Being Put Out Of Business By A Cyber Attack With Matt Lee 32:41

3 years ago32:41

32:41

Our world has shifted online and it’s important that all of us make cybersecurity a priority. Let’s protect ourselves, our communities and our collective future. Remember: Human beings, devices, and applications all have identities. In your business, it is important to identify who your employees are, what account access they have and understanding what can be done with their account privileges and access. The top priority of a business will be to ensure their cybersecurity strategy has enough coverage and adequate protection. Matt Lee of Pax8 discusses how business leaders need to adapt their security strategy to ensure they are well equipped, agile, and resilient enough to face cyber challenges because threats are always changing. 0:00 - Barb's introduction 3:09 - Who are Matt Lee and Pax8 ? 4:22 - Matt speaks more about having one of the highest certification designations possible in the cyber security space. 7:12 – Matt shares a story about the largest cybersecurity loss he's ever seen. 16:28 – What types of conversations should businesses and executives need to have with their teams for their business to avoid being a victim? 30:07 – What is the most important thing Matt has ever learned? This podcast has been brought to you by CDNTechnologies.com . Canada's first and only certified outsourced IT Company where we provide IT Service, IT Support and Cyber Security to businesses all throughout North America from out worldwide headquarters in Oakville, Ontario. Technology and threats change daily, so shift the stress of managing your technology to us, as we're direct to tech 24/7/365. Our mission is to bring you User Friendly, Hands Free, Technology Peace. Call us at 905-542-9759.…

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Ep. 76 - Password Policy Pitfalls. How Poor Password Practices Plague Personal Protection, Privacy and Patience 15:22

3 years ago15:22

15:22

Have you ever locked yourself out of your own system because you can't remember your own password? How do you know you are actually talking to someone from your tech support department? Forced password resets can be a catch 22 because changing your password all the time creates problems and so does not ever changing your password. Announcing Jimmy Hatzell of Quickpass to discuss Password Policy Pitfalls. How Poor Password Practices Plague Personal Protection, Privacy, And Patience. 0:00 Barb's introduction 2:24: Who is Jimmy Hatzell? 3:05: Who is Quickpass and how do they help businesses and organizations? 4:05: How does Quickpass differ from resetting your own password all the time? 8:00: What reverse authentication is and how to verify a caller's identity especially if you are suspicious. 12:35 What is the most important thing Jim Hatzel has ever leaned? This podcast has been brought to you by CDNTechnologies.com . Canada's first and only certified outsourced IT Company where we provide IT Service, IT Support and Cyber Security to businesses all throughout North America from out world wide headquarters in Oakville Ontario. Technology and threats change daily, so shift the stress of managing your technology to us, as we’re direct to tech 24-7 /365. Our mission is to bring you User Friendly, Hands Free, Technology Peace. Call us at 905 542 9759 .…

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Ep. 75 – 2022 Cybersecurity Trends: How To Avoid Being A Victim Of A Cyber Attack With A Remote Workforce with Eric Anthony 18:42

3 years ago18:42

18:42

Congratulations! if you haven’t had to deal with a cyber attack, or if you were compromised the consequences weren’t significant. It seems like every day has a new cyber attack. The new computer virus’ that are out there are much like all the new “covid variants.” They’re polymorphic which means they have the ability to change their code to evade detection. In the next 17 minutes you''' discover How To Protect Your Remote Workforce From a Cyber Attack. Listen to Barb Paluszkiewicz‏ from CDN Technologies and Eric Anthony of Egnyte talk about what's new and what you need to know about cloud file sharing solutions. Listen to this podcast and you'll discover: 2:36: Who is Eric Anthony? 4:02: What is Egnyte and what do they do? 5:16: How to stop data sprawl? 9:21: How to protect personal identifiable information for being accidentally shared or accessed by employees? 11:19: Who creates the rules and policies for the business' information? 13:57: What’s the most important thing Eric has ever learned? 16:44: Connect with us at CDN Technologies.com or call us at 905 542 9759 mention that you listened to the podcast and we'll send you a free gift, that you will love. Guaranteed.…

KnowTechTalk

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Ep. 74 – The 2022 Business Buyers Guide For IT - How to choose the right IT company to protect, your business, and your reputation. 49:42

4 years ago49:42

49:42

Joining Barb Paluszkiewicz‏ for this episode of #KNOWTECHTALK talk are Paul Nebb of Titan Technologies, Henry Overton of Turn Key Solutions, Al Alper of Absolute Logic and Tim Meredith of Tech Eagles, to discuss how you can choose the right IT company to support your business. Listen to this podcast and you'll discover: 0:00- 2:32 - Intro 02:33-10:12 - #1: What is the #1 question people ask when they call your business? 10:13 -14:37 - #2: How do I know what I need and what’s the best direction? 14:38-20:38 - #3: OK, why wouldn’t I just hire a full time IT Guy and go to Best Buy or Amazon to buy computers? 20:59-28:17 - #4: What should I look for when I’m shopping around for an IT Company? What should I expect to pay for IT support for my business? 28:18-38:58 - #5: So many viruses and ransomware, How do I make sure that I’m not getting infected by what you do? 38:59 - 47:21 - #6: What’s the best advice you have for a business? 47:22-49:41 - Extro…

KnowTechTalk

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Ep. 73 - What You Should Expect To Pay For IT Support For Your Business 18:46

4 years ago18:46

18:46

Listen To This Podcast and You'll Discover: The 3 most common ways IT services companies charge for their services and the pros and cons of each approach A common billing model that puts ALL THE RISK on you, the customer when buying IT services; you'll learn what it is and why you need to avoid agreeing to it Exclusions, hidden fees and other "Gotcha" clauses IT companies put in their contracts that you DON'T want to agree to How to make sure you know exactly what your paying for to avoid disappointment, frustration and added costs you didn't expect…

KnowTechTalk

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Ep. 72 - How To Be Anonymous Online 13:47

4 years ago13:47

13:47

If you want to prevent your personal or business identity from being stolen by a cybercriminal, have a listen to what Namik Muduroglu from Human ID shares. You will discover: 1:55 - What is classified as Personal Identifiable Information 2:11 - What is not classified as Personal Identifiable Information & Anonymous 3:00 - Who is Namik Muduroglu & Human ID? 3:20 - What is SSO and single sign on? 4:30 - How does Human ID work? 9:00 - What does the merchant and the data miner see? 10:30 - What is the most important thing Namik has ever learned? This podcasts outlines what is identity theft is, and what technologies you can implement and take advantage of to prevent 'data miners' a from gathering your information.…

KnowTechTalk

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Ep. 71 - How To Identify and Respond To Counterfeit Emails with Kelvin Teglaar 28:53

4 years ago28:53

28:53

Counterfeit emails are really hard to spot, and in situations like business email comprise the attacker is impersonating the real owner, and the real owner has *no idea* what’s going on. Listen to Kelvin Tegelaar of Lime Networks and Barb Paluszkiewicz of CDN Technologies go through a mini table top on good practices and controls that you may want to add to your accounting processes to avoid being a victim of fake and counterfeit emails. 00:00 – 02:05 Barb’s introduction 02:06 – 03:32 Meet Kelvin 03:33 – 26:17 You receive an email from your supplier to update your banking information for them. What to do? 26:18 – 26:54 The most important thing Kelvin has ever learned. 26:55 – 28:52 Barb’s extro…

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Ep. 70 - EXPOSED! What would you do if the ransomware attack on Colonial Pipeline happened to you? With Felicia King 49:06

4 years ago49:06

49:06

Ask yourself this key question... would you pay the ransom? The story that Felicia and Barb talk about is all true. Colonial Pipeline, despite having at IT department got hit with ransomware and paid a 4.4 million dollar ransom. Listen to Felicia King, President of Quality Plus Consulting and Barb Paluszkiewicz, CEO of CDN Technologies, talk about the Colonial Pipeline hack highlights and vulnerabilities. 00:00 – 02:05 Barb’s introduction 02:06 – 04:55 Meet Felicia 04:56 – 08:55 Did Felicia know who Colonial Pipeline was before the ransomware attack? Or its CEO Joseph Blount? 08:56 – 13:04 Colonial Pipeline decided to pay within a day of realizing they were a victim of a cybersecurity attack. Why? 13:05 – 17:13 The value of an MSP in large organizations. 17:14 – 26:42 What are some lessons learned from the Colonial Pipeline attack? 26:43 – 31:35 Would Felicia pay a ransom in event of an attack? 31:36 – 35:45 The value of “End User Cybersecurity Awareness Training” 35:46 – 39:35 Felicia on cost-effective MSP tools that companies with internal IT departments lack. 39:36 – 47:57 The most important thing Felicia has ever learned. 47:58 – 49:05 Barb’s extro…

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Ep. 69 - How To Dispose Of Your Old IT Equipment with Tony Perrotta of Greentec 22:52

4 years ago22:52

22:52

As you replace and upgrade your computers, servers, phones, mobiles, tablets, printers, scanners, firewalls, routers, e- waste is becoming the largest and fastest growing waste stream. How do you know if you have fully erased your hard drive? Tony Perrotta, President and CEO of Greentec talks with Barb Paluszkiewicz of CDN Technologies on Know Tech Talk about, "How To Dispose Of Your Old IT Equipment" 00:00 – 01:38 Barb’s introduction 01:39 – 03:37 Meet Tony 03:38 – 06:58 More about Greentec 06:59 – 13:45 How does a client know their data has been destroyed or erased? 13:46 – 21:33 The most important things Tony has ever learned. 21:34 – 22:51 Barb’s extro…

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Ep. 68 - How to Create Great Videos with Kelly-Lee Dodge of Shinydocs 29:00

4 years ago29:00

29:00

With increasingly engaging services such as YouTube, Netflix, Prime Video and Disney+, more people have been watching video content than ever before. Then there are Facebook videos, LinkedIn, TikTok, IGTV. How do you create video that is so compelling and interesting to attract viewers? How do you tweak your video content to make them better? Video Producer Kelly-Lee Dodge from Shinydocs shares tips and offers guidance on how to make your videos more engaging. 00:00 – 01:16 Barb’s introduction 01:17 – 01:45 Meet Kelly-Lee 01:46 – 07:52 How did Kelly-Lee get started in video? 07:53 – 11:39 What makes videos engaging? 11:40 – 15:51 Video dynamics and analytics, including the retention rate. 15:52 – 19:36 Optimizing metadata to make YouTube videos more searchable. 19:37 – 20:56 What is the “worst” video Kelly-Lee has ever seen? 20:57 – 24:23 The most important thing Kelly-Lee has ever learned. 24:24 – 27:07 “A picture is worth a thousand words. A video…” 27:08 – 28:59 Barb’s extro…

KnowTechTalk

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Ep. 67 - Celebrating Women in Tech with Michelle Ragusa-McBain of JS Group 15:52

4 years ago15:52

15:52

Madeline Albright, the first female United States Secretary of State, has a famous quote: “There’s a special place in hell for women who don’t help other women.” Study after study shows women who support women are more successful in business. A woman alone has power; however collectively we have an impact. As we raise each other up we channel the power of collaboration and can make a difference as well as progress. In celebration of “Women’s Day on March 8th” Barb Paluszkiewicz speaks with Michelle Ragusa-McBain, VP of Global, Partner Strategy at JS Group. She is always amplifying women in tech, showcasing their accomplishments and telling the world about what an AMAZING job a woman has done. 00:00 - 01:19 Barb’s introduction 01:20 – 02:44 Meet Michelle 02:45 – 04:26 What are the top skills women in tech need? 04:27 – 09:02 What advice would you give to young professionals starting out in tech? 09:03 – 11:36 Who are Michelle’s role models? 11:37 – 14:23 The most important thing Michelle has ever learned? 14:24 – 15:39 Barb’s extro…

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Ep. 66 - SMART devices and What's New in Tech with Marc Saltzman 31:58

4 years ago31:58

31:58

As we adjust to the second wave of the COVID-19 pandemic – one thing is certain we are spending more time at home than we are used to. We’re cooking more at home, and watching more TV, and that honey do list is getting shorter and shorter as we’re upgrading and improving our living space. In our new normal, we are living like “The Jetsons” Everything has Bluetooth, Wifi and an app to help us stay connected and productive. Joining Barb Paluszkiewicz today to talk about SMART devices in our homes and the evolution of tech is Marc Saltzman. If you remember what it was like going to the movies, Marc hosted the pre-show “Gear Guide” which ran on the big screen at Cineplex movie theater screens across Canada. He’s also a freelance journalist for more than 40 publications (including a syndicated column with USA TODAY), a 16 time author, a radio and television personality and public speaker. 00:00 - 01:41Barb’s introduction 01:42 - 03:10 Meet Marc 03:11 - 08:08Where did Marc enter the tech timeline and how did Marc get started in the tech space? 08:09 - 14:11 What are the biggest changes and advancements in tech Marc has seen? 14:12 - 17:42 Can you think of any tech that has stayed the same? 17:43 - 20:10 Do you get a lot of people reaching out to you to tell you about IT scams? 20:11 - 22:04 The gift basket scam 22:05 - 25:14 The evolution of cyber crime 25:15 - 28:44 The most important thing Marc has ever learned? 28:45 - 29:42 Marc's new TV show 29:43 - 31:57 Barb’s extro…

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Ep. 65 - How To Avoid Ransomware with Bruce McCully of Galactic Advisors 31:24

4 years ago31:24