Artwork

Content provided by Brandon Willey. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Brandon Willey or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Player FM - Podcast App
Go offline with the Player FM app!

The LBX Show #40 - ROLLER Pulse Report, Merchandising Insights, and more!

1:20:56
 
Share
 

Manage episode 499447532 series 3650329
Content provided by Brandon Willey. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Brandon Willey or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

Sponsored by Intercard!

On this week's LBX Show, Kalyn New, VP of Product and Customer Marketing at ROLLER, joins us to discuss their inaugural 2025 Pulse Report that surveyed 2,000 attraction guests across the US, UK, and Australia to uncover what guests truly want from venues.
• 90% of guests want self-service options at venues, aligning with operators' needs to automate and reduce labor costs
• 23% of guests identified faster online checkout as their most desired innovation, outranking VR and other high-tech options
• 79% of guests consider sustainability when making purchase decisions, significantly higher than expected
• Great past experiences are the leading reason guests return to venues (79%)
• Convenient online booking that functions as a 24/7 sales channel is crucial, especially for busy families planning outside business hours
• Providing quality options for both online self-service and personal assistance creates the best guest experience
Kevin Williams delivers an extensive Open and Shut segment covering new venue openings including Hollywood Entertainment Center in the Netherlands, Game Palacio in Mumbai, and massive entertainment complexes in Texas, while Justin Michaels shares merchandising insights from top redemption centers across the country, and Chuck DeMonte rounds out the show with Promo Pro Tips.

  continue reading

Chapters

1. The LBX Show #40 - ROLLER Pulse Report, Merchandising Insights, and more! (00:00:00)

2. Show Introduction and Agenda (00:00:22)

3. News You Should Know: IAAPA Updates (00:01:21)

4. Guest Gab: Roller Pulse Report (00:04:49)

5. Open and Shut: New Entertainment Venues (00:19:46)

6. Open and Shut: Closings and Acquisitions (00:47:33)

7. Game On: Merchandising 101 (00:57:54)

8. Promo Pro Tips: Reinventing Your FEC (01:14:53)

439 episodes

Artwork
iconShare
 
Manage episode 499447532 series 3650329
Content provided by Brandon Willey. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Brandon Willey or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

Sponsored by Intercard!

On this week's LBX Show, Kalyn New, VP of Product and Customer Marketing at ROLLER, joins us to discuss their inaugural 2025 Pulse Report that surveyed 2,000 attraction guests across the US, UK, and Australia to uncover what guests truly want from venues.
• 90% of guests want self-service options at venues, aligning with operators' needs to automate and reduce labor costs
• 23% of guests identified faster online checkout as their most desired innovation, outranking VR and other high-tech options
• 79% of guests consider sustainability when making purchase decisions, significantly higher than expected
• Great past experiences are the leading reason guests return to venues (79%)
• Convenient online booking that functions as a 24/7 sales channel is crucial, especially for busy families planning outside business hours
• Providing quality options for both online self-service and personal assistance creates the best guest experience
Kevin Williams delivers an extensive Open and Shut segment covering new venue openings including Hollywood Entertainment Center in the Netherlands, Game Palacio in Mumbai, and massive entertainment complexes in Texas, while Justin Michaels shares merchandising insights from top redemption centers across the country, and Chuck DeMonte rounds out the show with Promo Pro Tips.

  continue reading

Chapters

1. The LBX Show #40 - ROLLER Pulse Report, Merchandising Insights, and more! (00:00:00)

2. Show Introduction and Agenda (00:00:22)

3. News You Should Know: IAAPA Updates (00:01:21)

4. Guest Gab: Roller Pulse Report (00:04:49)

5. Open and Shut: New Entertainment Venues (00:19:46)

6. Open and Shut: Closings and Acquisitions (00:47:33)

7. Game On: Merchandising 101 (00:57:54)

8. Promo Pro Tips: Reinventing Your FEC (01:14:53)

439 episodes

All episodes

×
 
Loading …

Welcome to Player FM!

Player FM is scanning the web for high-quality podcasts for you to enjoy right now. It's the best podcast app and works on Android, iPhone, and the web. Signup to sync subscriptions across devices.

 

Quick Reference Guide

Copyright 2025 | Privacy Policy | Terms of Service | | Copyright
Listen to this show while you explore
Play