Empowering frontline leaders: Lessons from fast food to Fortune 500 with speaker and author, Monica Rothgery

L&D in 20

How can L&D support and empower frontline leaders? In this episode, Dan sits down with Monica Rothgery, a sought-after keynote speaker, consultant and author who is on a mission to help organizations unlock pent-up productivity and growth by empowering their frontline leaders. Monica shares her insights on simplifying operations, fostering self-sufficiency among frontline leaders and the importance of mentorship.

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Key Quotes:

“I want to invite leaders in learning and development to position themselves as partners to the operation. And the first way that you can support your operations partners and the people in your units, whether they're retail stores or hair salons or oil change facilities or restaurants, is to make it easy. Simplify the operation as much as possible.”

“The biggest problem I see in organizations is that often everyone's doing the job of the person underneath them. And so you have shift managers who can't really run shifts. They're just team members with keys, and then your restaurant manager isn't really running the business, running the restaurant, she's busy running shift to shift just to survive. The place to invest is to build self sufficiency starting at the bottom level.”

“I would challenge, especially L&D organizations, find out what is it that the top tier does and then train the rest of the organization to do that, build the rest of those skills into your wiring, your compensation, your incentives, what you measure.”

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Time stamps:

(00:11 ) Empowering frontline leaders

(12:23) 60-Second budget segment

(16:21) Lifelong learning segment

(18:58) Self development hacks

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Links:

Monica on LinkedIn: https://www.linkedin.com/in/monicarothgery/

Lessons from the Drive-Thru: Real Life Wisdom for Frontline Leaders, by Monica: https://www.amazon.com/Lessons-Drive-Thru-Wisdom-Frontline-Leaders/dp/B0CWYWXRXL