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"80% of AI Use Happens Off the Grid": How Lanai Software Reveals the Hidden World of Enterprise AI
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In this episode of Lead with AI, Dr. Tamara Nall sits down with Lexi Reese, CEO and co-founder of Lanai Software, who exposes a startling reality: 80% of AI use in companies happens completely off the radar. Reese shares a jaw-dropping story from an insurance company where sales teams unknowingly uploaded customer zip codes into AI tools - creating potential legal issues as zip codes can serve as proxies for race in insurance decisions. Lanai's platform acts as a "sixth sense" for organizations, detecting AI interactions across the enterprise in real-time and transforming apparent chaos into strategic opportunity - helping one financial institution boost client satisfaction by 30% after identifying and scaling effective AI use cases. The conversation tackles the ethics of visibility versus surveillance, with Reese emphasizing their commitment to focus on patterns, not policing employees, guided by their advisor's principle to "don't be creepy." For leaders wondering what AI tools their teams are actually using, Reese suggests creating an anonymous five-question survey that typically reveals teams are using 3-5× more AI tools than management realizes.
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