#470: Leaders in Customer Loyalty: Industry Voices | Loyalty Juggernaut’s David Andreadakis on Redefining the Role of Loyalty in Modern Business

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Loyalty360 sat down with David Andreadakis, Chief Commercial Officer at Loyalty Juggernaut, for a wide-ranging discussion on the evolution of customer loyalty, the shifting role of providers, and why actionable data — not just data collection — will separate tomorrow’s leaders from the rest.

Andreadakis, who joined Loyalty Juggernaut five months ago, brings a deep appreciation for the intersection of creativity, data, and customer experience. With a personal passion for music and storytelling, he approaches loyalty as both a science and an art — one that requires brands and providers to continually innovate and adapt.

Chapters

1. Introduction to Leaders in Customer Loyalty (00:00:00)

2. David Andreakis and Loyalty Juggernaut (00:05:10)

3. The Right Turn in Customer Loyalty (00:10:30)

4. Getting Over Ourselves in Loyalty (00:16:45)

5. Metrics That Matter in Loyalty Programs (00:22:15)

6. Evolving Reward Options for Modern Consumers (00:25:38)

7. Technology Priorities and AI Investment (00:32:53)

8. Rapid-fire Personal Questions (00:41:14)