Leaders in Customer Loyalty: Industry Voices Modernizing Loyalty with Insight, Flexibility, and Emotional Connection: A Conversation with Beth McCoy, President of CORA Loyalty

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Brands currently face a variety of challenges including rising customer expectations, generational differences, and increasing desire for seamless omnichannel experiences. CORA Loyalty is answering that call with a comprehensive portfolio that integrates next-gen tech, deep personalization, and strategic services. At the helm is Beth McCoy, President of CORA Loyalty, who joined Loyalty360's Industry Voices series to share her vision and strategies for evolving loyalty in 2025 and beyond.

"CORA Loyalty is a newly created portfolio made up of three separate companies or entities that some people may be familiar with from the loyalty marketplace," McCoy explains. These include RewardOps, an API-based rewards marketplace; Carlson Marketing Solutions, an enterprise-grade points bank and engagement platform; and Points at Work, a channel incentives tool tailored to employees and manufacturers.

Together, they form an end-to-end loyalty ecosystem, bolstered by a services layer offering data science, digital marketing, and curated marketplace solutions.

Chapters

1. Introduction to Cora Loyalty (00:00:00)

2. Research on Consumer Card Preferences (00:03:09)

3. Structuring Card Benefits Effectively (00:07:16)

4. Generational Differences in Loyalty (00:09:08)

5. Personalization Strategies and Barriers (00:10:53)

6. Simplifying Customer Experience (00:15:52)

7. Differentiation in Loyalty Programs (00:19:22)

8. Future Focus and Quickfire Questions (00:22:36)