Jacob Olins, SVP & GM, Fintech at Workwave | Episode 393

Leaders In Payments

Ever wondered how pest control, landscaping, and janitorial companies are being transformed through innovative financial technology? Jacob Olins, SVP & GM of Fintech at WorkWave, takes us deep into the world where field service management software meets cutting-edge financial services.
WorkWave has positioned itself as the operating system for field service businesses, providing everything from customer acquisition tools to mobile apps for technicians. But what truly sets their platform apart is how they've revolutionized payments and financial services within these traditional industries. Olins walks us through their journey from payment reseller to full Payment Facilitator, giving them complete control over the customer experience and unlocking new revenue opportunities.
The most fascinating aspect of our conversation reveals how embedded financial services are solving real business problems. For companies struggling with customer retention, WorkWave's card-on-file and subscription capabilities have helped transform one-off service calls into recurring revenue streams. Their consumer financing partnerships make large emergency services affordable for homeowners. Perhaps most impressive, their earned wage access feature has increased employee retention by over 30% by allowing hourly workers to access earned wages before payday.
Ready to understand how the $13 trillion banking industry is being reshaped by innovative software platforms? Listen now and discover insights that might forever change how you view the intersection of software and financial services.

Chapters

1. Introduction to Jacob Olins (00:00:00)

2. WorkWave's Field Service Solutions (00:03:03)

3. Evolution of Embedded Payments (00:07:55)

4. Beyond Payments: Full FinTech Suite (00:11:35)

5. Future of Vertical SaaS Banking (00:17:30)

6. Career Insights and Personal Passions (00:21:30)

7. Closing Thoughts and Wrap-Up (00:24:03)