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James Timpson
Manage episode 327706482 series 3346149
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Thomas Lamont meets James Timpson to discuss the importance of kindness, language and autonomy in the success story of Timpsons. James shares his views on building up a diverse team of colleagues and why he believes delegating autonomy leads to innovative, successful services led by happy and motivated teams. Listen in to hear how he has achieved this in his own company over the last 20 years.
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