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#3 - Unlocking Business Success: Insights on Leadership, Personality, and Processes
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In this episode of Lighthouse Leadership, host Henry Swarey chats with Andrew Miller, a seasoned contractor with over 20 years of experience in commercial roofing. They explore the critical role of structured processes in sales, the impact of understanding personality types, and the importance of cultivating strong relationships with clients and vendors. Andrew opens up about overcoming financial challenges, the value of mentorship, and how tools like CRMs can simplify operations. Listeners will learn why understanding personality types can transform sales interactions, how accountability and relationship-building drive business success, and practical tips for avoiding emotional attachment in sales to focus on long-term strategies. Andrew also highlights how mentorship and structured processes can help prevent costly mistakes, offering invaluable insights for anyone looking to grow their business.
Whether you're a new entrepreneur or an experienced business owner, this episode offers actionable advice to help you grow and thrive in any industry.
About Andrew Miller:
Andrew Miller founded Tri-Kote Roofing in 2005, setting the standard for sustainable commercial roofing across the United States. Their team comprises industry-leading professionals dedicated to innovation and excellence in every project, ensuring that their roofing systems are not only built to last but also promote energy efficiency and environmental conservation. At Tri-Kote Roofing, they pride themselves on their national reach and local service excellence, providing personalized solutions to meet the unique needs of each client, regardless of their location or industry.
Connect with Andrew:
Website: https://trikoteroofing.com/
LinkedIn: https://www.linkedin.com/in/andrew-miller-2971b4117/
YouTube: https://www.youtube.com/channel/UCJjK3SgsJ6KCHKM-mVBoXCw
Instagram: https://www.instagram.com/trikote1/
Facebook: https://www.facebook.com/trikote1
Episode Highlights:
(0:00) Intro
(1:56) Transitioning from general contracting to commercial roofing
(5:07) Understanding personality types and their impact on sales and leadership
(7:19) The value of hiring for your weaknesses
(8:44) Lessons learned from financial struggles and the importance of mentorship
(10:13) Building client and vendor relationships for long-term success
(14:18) Accountability: A simple rule for solving recurring problems
(22:53) Using structured processes and CRMs to manage sales and operations effectively
(40:15) Advice to young entrepreneurs: Invest in mentorship and business-focused resources
(42:04) Outro
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