The One Who Measures Employee Experiences

Lost In Transformation

In this episode, our host and Co-Founder of MING Labs Sebastian Mueller talks to Olivier Soubiele, an experienced strategist who helps companies rethink their products and processes. Olivier advises on companies’ organizational models and uses various innovation methodologies in his work. He believes that everything is a product and should be managed as one. After working in product concepting, technology innovation, and strategy consultancy, he is now leading the employee experience team in a global bank.

Chapters

1. The One Who Measures Employee Experiences (00:00:00)

2. Olivier's past journey and experience. (00:01:23)

3. What does the product mindset mean to Olivier? (00:02:45)

4. Is there a framework, that says when is the time to make the product or purchase it from the outside? (00:07:38)

5. What are the products in the context of employee experience? (00:08:37)

6. How to convince stakeholders to work on the change of the employee experience? (00:11:08)

7. How does Olivier identify where is the scope to work on in the employee journey map? (00:14:20)

8. Does it make a difference to have a fixed audience while working on the employee experience? (00:20:26)

9. How does Olivier measure the value of internal experience he creates? (00:24:48)

10. How to avoid the situation of the inaccurate metric? (00:27:23)

11. How to ensure that created mindsets are not lost during the transition of jobs and roles? (00:29:36)

12. Communicating a value of a good employee experience. (00:30:41)

13. Change management in the context of employee experience. (00:32:34)

14. How cultural differences affect the employee experience projects? (00:36:42)

15. Is there a vision which drives Olivier's difficult decisions? (00:39:59)

16. Are there connections between providing great employee and customer experience? (00:40:48)

17. Are the middle partners also presented in the employee experience area? (00:43:22)

18. Are we at peak design yet? (00:45:50)

19. How to get started when first time hiring a designer? (00:47:49)

20. How can organizations attract young designers? (00:49:16)

21. Taking the fear away of interaction between a designer and client. (00:51:38)