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#5 Kathleen Lauer: Leading Her Salon by Stepping Back From the Chair
Manage episode 480951168 series 3651361
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In this episode, we talk with Kathleen Lauer, the owner of Inspire Salon, about the challenges and successes in running a small business in the beauty industry. Kathleen shares her initial fears about stepping away from directly cutting hair and into a pure leadership role — but that it became the catalyst pushing her business into growth mode.
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Chapters
1. Meet Kathleen Lauer: From Stylist to Salon Owner (00:00:00)
2. Why She Opened Her Own Salon (00:01:27)
3. Early Surprises of Starting a Business (00:04:18)
4. How Long It Took to Become Profitable (00:05:54)
5. Building a Strong Team and Sustainable Growth (00:06:57)
6. Cash Flow Mistakes I Made in My First Year (00:07:31)
7. Learning QuickBooks and Fixing Financial Mistakes (00:08:49)
8. Business Credit and Funding Challenges (00:11:04)
9. Building Business Credit and Separating Personal Finances (00:13:28)
10. When It Finally Felt Like a Real Business (00:14:55)
11. How Great Customer Service Increases Client Retention (00:17:15)
12. Using Credit Cards on File to Secure Appointments (00:20:03)
13. Final Advice: Don’t Give Up (00:21:52)
7 episodes
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