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6. Raters and Haters: How to Respond to Your Reviewers

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Manage episode 287650423 series 2563891
Content provided by Jolien Margry. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jolien Margry or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

When you're deciding which product to buy, online reviews are most people's first port of call. But what do small business owners think of the feedback?

In Season 2 Episode 6 of Making It Work we speak to Manasi Gangan of Nested Bean, Casey Kelley of Blended Designs, Dahlia Rizk of Buckle Me Baby Coats and Paul Pallas of SWISCO. From seeking out negative criticism to sending out thank you cards, we take a look at how you can use buyers' feedback to make long-lasting changes – and ultimately strengthen your relationship with customers. So should you be taking that one-star review to heart? And how do dissatisfied customers react when you give them a call? Tune in to find out.

  continue reading

65 episodes

Artwork
iconShare
 
Manage episode 287650423 series 2563891
Content provided by Jolien Margry. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jolien Margry or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

When you're deciding which product to buy, online reviews are most people's first port of call. But what do small business owners think of the feedback?

In Season 2 Episode 6 of Making It Work we speak to Manasi Gangan of Nested Bean, Casey Kelley of Blended Designs, Dahlia Rizk of Buckle Me Baby Coats and Paul Pallas of SWISCO. From seeking out negative criticism to sending out thank you cards, we take a look at how you can use buyers' feedback to make long-lasting changes – and ultimately strengthen your relationship with customers. So should you be taking that one-star review to heart? And how do dissatisfied customers react when you give them a call? Tune in to find out.

  continue reading

65 episodes

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