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The Agile Brand with Greg Kihlström®
1 #669: It's already time to start planning for the holiday shopping season with Carey Cockrum, Cella by Randstad Digital 28:52
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LikedRetailers are facing a rapidly evolving landscape where consumer expectations, AI advancements, and social media platforms like TikTok are redefining engagement. It feels like the holiday shopping season just ended, but when do retailers start planning for the next one, and some retailers already behind the curve for this season? Joining us today is Carey Cockrum, Director of Consulting at Cella by Randstad Digital, where she helps major brands and marketing teams optimize their strategies with data-driven insights, AI-powered content creation, and cutting-edge retail marketing trends. With the holidays just around the corner, she’s here to share what’s next for retail marketing, campaign optimization, and how brands can stay ahead in a hyper-competitive space. ABOUT CAREY COCKRUM Carey has been a part of the Creative Agency space for nearly 30 years. She has served as Designer, Creative Director, Creative Operations Lead and Agency Lead in both internal and external agencies (big and small). Carey has worked directly with C-suite stakeholders to understand organizational strategies that inform effective creative solutions. She is a bit of a data nerd and loves demonstrating results. Brands she’s supported include Fruit of the Loom, Wendy’s and Humana. In her free time, she enjoys going back to her creative roots through painting and drawing. She also spends her time improving upon the house she lives in today in Southern, MI - inside and out. RESOURCES Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…
Extra Point: Personality Tests for Hiring
Manage episode 478601117 series 2399620
Content provided by SalesFuel, Inc., C. Lee Smith, Audrey Strong, and C-Suite Radio. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by SalesFuel, Inc., C. Lee Smith, Audrey Strong, and C-Suite Radio or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
This week, we're talking about a tool that can revolutionize your hiring process: personality tests. Gain valuable insights on leadership and team dynamics with host Chip Gray.
Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com
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321 episodes
ShareManage episode 478601117 series 2399620
Content provided by SalesFuel, Inc., C. Lee Smith, Audrey Strong, and C-Suite Radio. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by SalesFuel, Inc., C. Lee Smith, Audrey Strong, and C-Suite Radio or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
This week, we're talking about a tool that can revolutionize your hiring process: personality tests. Gain valuable insights on leadership and team dynamics with host Chip Gray.
Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com
Learn more about your ad choices. Visit megaphone.fm/adchoices
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This week, we're talking about something that might just change the way you think about welcoming new hires. Gain valuable insights on leadership and team dynamics with host Chip Gray. Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices…
1 277: Supply Chain Management with David Carroll 24:26
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Play Later Play Later Lists Like LikedIn this episode, we dive deep into the intricacies of supply chain management with David Carroll, author of 'The Only All-in-One Way to Fix Your Supply Chain.' David shares his insights on transforming supply chains from being siloed and chaotic to fully integrated systems. He emphasizes the importance of leadership in utilizing ERP systems like SAP to streamline operations. Discover how AI and master data play crucial roles in modernizing supply chains and why leadership is key to successful digital transformation. Whether you're dealing with supply chain disruptions or looking to improve efficiency, David's expertise offers valuable guidance. Tune in to learn how to make your supply chain an unstoppable force in today's competitive market. "At least on average, 70 to 75% of all digital transformations fail. And one of the biggest reasons is leadership. If you haven't got the strength and leadership to say, we're not going to do that, we are going to now, literally get rid of all of our spreadsheets so that I as the CEO or, you know, a senior vice president of supply chain or whatever the C that, you know, the C suite, we need to be able to use one system of record to improve things." - David Carroll Key Takeaways -What is the primary issue with supply chains and how can it affect managers and leaders? -What role does AI play in supply chain management? -What industries are still facing supply chain issues? -How can you improve your supply chain? What's the importance of leadership in driving this transformation and ensuring that all departments are aligned? Connect with David Carroll www.davidgcarroll.com www.linkedin.com/in/davidgcarroll Connect with Manage Smarter Hosts · Website: https://salesfuel.com/manage-smarter/ · LinkedIn: https://www.linkedin.com/in/audreystrong/ · LinkedIn: https://www.linkedin.com/in/cleesmith/ TWITTER/X Audrey https://x.com/tallmediamaven Lee https://x.com/cleesmith Connect with SalesFuel · Website: https://salesfuel.com/ · Twitter: https://x.com/SalesFuel · Facebook: https://www.facebook.com/salesfuel/ #supplychain #logistics #managesmarter #teamtrait #davidcaroll #business #supplychaindisruption #businessproblems #inventory #fulfillment Learn more about your ad choices. Visit megaphone.fm/adchoices…
This week, we're talking about a tool that can revolutionize your hiring process: personality tests. Gain valuable insights on leadership and team dynamics with host Chip Gray. Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices…
1 Extra Point: Using HR Data Analytics to Improve Retention 4:16
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Play Later Play Later Lists Like LikedThis week, we're talking about how data analytics in HR can be a game-changer for improving employee retention. Gain valuable insights on leadership and team dynamics with host Chip Gray. Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices…
1 276: Outcome Driven Innovation with Tony Ulwick 23:26
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Play Later Play Later Lists Like LikedUnlocking Innovation with Tony Ulwick Tony Ulwick, author of 'What Customers Want,' discusses the Outcome-Driven Innovation process and the Jobs-to-be-Done theory. He explains why 90% of new products fail and how his approach achieves an 86% success rate by focusing on unmet customer needs. Discover how AI intersects with innovation and the role of management in fostering a data-driven culture. "People don't want the quarter-inch drill, they want the quarter-inch hole. The shift in mindset is like, we are not solution creators, we are problem solvers." - Tony Ulwick Key Takeaways: -What is Outcome-Driven Innovation (ODI) and why is it important? -How does the 'Jobs-to-be-Done' framework enhance product development? -Why do 90% of new products fail according to Tony? -What role does management play in successful innovation? -How can AI be integrated into the innovation you're creating as a manager? #managers #managesmarter #innovation #ai #artificial intelligence #productdevelopment #outcomes #businesssuccess Connect with Tony Ulwick https://strategyn.com/ https://www.linkedin.com/in/tonyulwick/ Connect with Manage Smarter and its hosts · Website: https://salesfuel.com/manage-smarter/ · LinkedIn: https://www.linkedin.com/in/audreystrong/ · LinkedIn: https://www.linkedin.com/in/cleesmith/ TWITTER/X Audrey https://x.com/tallmediamaven Lee https://x.com/cleesmith Connect with SalesFuel · Website: https://salesfuel.com/ · Twitter: https://x.com/SalesFuel · Facebook: https://www.facebook.com/salesfuel/ Learn more about your ad choices. Visit megaphone.fm/adchoices…
This week, we're talking about something that can make or break your business: developing a great team. Gain valuable insights on leadership and team dynamics with host Chip Gray. Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices…
This week, we're talking about a game-changer in the hiring process: pre-employment tests and assessments. Gain valuable insights on leadership and team dynamics with host Chip Gray. Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices…
1 275: Empowering Introverts with Sharissa Sebastian Deppen 28:41
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Play Later Play Later Lists Like LikedSharissa Sebastian Deppen is the CEO of Leadership Mastery Alliance; a company specializing in supporting introverted servant leaders who are women in corporate leadership. She's a leadership and executive coach with an MBA, MSc in Technology Leadership and her PCC Certification from the International Coaching Federation (ICF), as well as a Myers Briggs Certified Practitioner. She has 15+ years of corporate leadership experience in addition to coaching several Fortune 100 leaders and executives. "Introverts make up over 40% of leaders in the corporate space, challenging the stereotype that leadership is dominated by extroverts. Introverts tend to be very good with one-on-one relationships. So they're very good listeners. They're gonna lean in and listen and pay attention. They take in a lot from the environment and then they internally process." - Sharissa Sebastian Deppen Key Takeaways: -Unique strengths of introverts in leadership role -How can introverts manage their energy in a demanding work environment -How introvert leaders can make sure they aren't passed over for promotions and how to self-advocate -Can introverts be successful in sales roles? -Tips for how introverts should cope with increased stress as they climb the professional ladder as leaders Connect With Sharissa Sebastian Deppen www.leadershipmasteryalliance.com https://www.instagram.com/introvertedservantleader/ https://www.linkedin.com/in/sharissasebastian/ https://www.youtube.com/channel/UCXx6J3Igqq_Odvl_I2fjzPg Connect with Manage Smarter Hosts · Website: ManageSmarter.com · LinkedIn: Audrey Strong · LinkedIn: C. Lee Smith Connect with SalesFuel · Website: http://salesfuel.com/ · Twitter: @SalesFuel · Facebook: https://www.facebook.com/salesfuel/ Learn more about your ad choices. Visit megaphone.fm/adchoices…
This week, we're tackling a challenge that many of us face: employee engagement and retention. Gain valuable insights on leadership and team dynamics with host Chip Gray. Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices…
This week, we're talking about the power of teamwork in B-to-B sales. Gain valuable insights on leadership and team dynamics with host Chip Gray. Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices…
Faisal Hoque is a globally recognized management thinker and technologist, celebrated as an award-winning entrepreneur and innovator. With nearly 30 years of cross-industry success, he is the founder of Shadoka, Next Chapter, and other companies. Hoque is a three-time winner of the Deloitte Technology Fast 50 and Fast 500 Awards and a three-time Wall Street Journal bestselling author. He is the author of the book, 'Transcend: Unlocking Humanity in the Age of AI.' Faisal Hoque explores the ethical, legal, and economic impacts of AI on management and employment. He discusses preserving humanity and empathy in an AI-driven world and introduces frameworks to navigate AI responsibly. “The care element of it is that governance piece of it, right? Meaning, how do you care about the humanity so that you can apply the right governance, right law, and light empathy so that you cannot, you know, you don't destroy yourself, your community, and society as a whole.” – Faisal Hoque Key Takeaways -What is going to be AI's impact on jobs and managers? -How should managers protect intellectual property in the age of AI? -What frameworks should managers use for navigating AI's challenges? -Can AI have any positive effects of managers involved in sales and marketing -How transparent should leaders and managers be with employee about AI usage by executives? Connect with Faisal Hoque https://faisalhoque.com/ https://www.facebook.com/faisalhoque.hoque/ https://www.linkedin.com/in/faisalhoque/ Connect with Manage Smarter Hosts · Website: ManageSmarter.com · LinkedIn: Audrey Strong · LinkedIn: C.Lee Smith Connect with SalesFuel · Website: http://salesfuel.com/ · Twitter: @SalesFuel · Facebook: https://www.facebook.com/salesfuel/ Learn more about your ad choices. Visit megaphone.fm/adchoices…
This week, we're tackling a topic that's buzzing in every boardroom and coffee shop: the credibility of AI. Gain valuable insights on leadership and team dynamics with host Chip Gray. Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices…
This week, we're tackling a topic that every leader has faced at some point: team commitment. Gain valuable insights on leadership and team dynamics with host Chip Gray. Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices…
1 273: Respectful Disagreement with Justin Jones-Fosu 24:24
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Play Later Play Later Lists Like LikedIn this insightful episode, Justin Jones-Fosu, author of "I Respectfully Disagree: How to Have Difficult Conversations in a Divided World," shares his expertise on navigating challenging conversations. Justin Jones-Fosu is the founder and CEO of Work Meaningful, a company dedicated to helping organizations create cultures of belonging and inclusion. He is a prolific speaker, delivering 50 to 60 talks a year, and is known for his engaging and insightful presentations. Justin is also an accomplished author, with his book 'I Respectfully Disagree: How to Have Difficult Conversations in a Divided World' offering a guide for navigating tough conversations at work and beyond. “We can vehemently disagree with someone's ideology and yet still passionately pursue their humanity.” – Justin Jones-Fosu Key Takeaways -What is the first step in having difficult conversations? -How can leaders encourage open disagreement in the workplace? -What is the 'Power of 3' in conversations? -How should you handle a conversation that turns disrespectful? - -What is a common mistake leaders make in disagreements? #workplace #humanresources #hr #difficultemployees #workplaceculture #managers #SalesCred #AdMall #TeamTrait #managesmarter #salesfuel #cleesmith Connect with Justin Jones-Fosu https://workmeaningful.com/ https://www.linkedin.com/in/iworkmeaningful/ https://www.amazon.com/Respectfully-Disagree-Difficult-Conversations-Divided/dp/152300651X Connectwith Manage Smarter Hosts · Website: ManageSmarter.com · LinkedIn: Audrey Strong · LinkedIn: C.Lee Smith Connect with SalesFuel · Website: http://salesfuel.com/ · Twitter: @SalesFuel · Facebook: https://www.facebook.com/salesfuel/ Learn more about your ad choices. Visit megaphone.fm/adchoices…
This week, we're tackling a topic that every leader has faced at some point: team motivation. Gain valuable insights on leadership and team dynamics with host Chip Gray. Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices…
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1 Best of Extra Point 2024: Mastering Employee Retention 4:32
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Play Later Play Later Lists Like LikedThis week, we're tackling a topic that every manager needs to master: employee retention. Gain valuable insights on leadership and team dynamics with host Chip Gray. Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices…
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1 267: Triumph Over The Unexpected with Dima Ghawi 26:47
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Play Later Play Later Lists Like LikedOur guest today is an expert in many things but "what to do when things don't go according to plan" in her personal and professional lives is what has driven her to amazing heights including climbing to the top of Mount Fuji!! . International Keynote Speaker, Mountain Climber and Best-Selling Author Dima Ghawi has 20+ years experience as a global leader working for Fortune 100 companies like IBM, Merrill Lynch and Intuit and another decade advising organizations and leaders to create courageous and inclusive work cultures. Her book is entitled 'Breaking Vases: Shattering Limitations and Daring to Thrive.' But it's the strength and resiliency she's shown in breaking free from years of cultural norms as a young girl growing up in Jordan that really show who she is, and the inspiration she offers. Dima's story began with an arranged marriage at the age of 19 in Jordan, which led to a challenging period of her life marked by deep depression and isolation. However, she found the courage to break free and pursue an MBA in San Diego, leading her to join IBM's leadership development program. KEY TAKEAWAYS: Leadership Lessons from Mount Fuji: The podcast highlights a story about a team-building exercise on Mount Fuji, emphasizing that true leaders support their team rather than racing to the top alone. Overcoming Cultural Barriers: Dima Ghawi shares her experience as a Middle Eastern woman navigating cultural differences in the U.S. Dealing with Workplace Jerks: The podcast discusses strategies for handling difficult colleagues. Breaking Free from Limitations: Dima Ghawi's journey from an arranged marriage to becoming a successful leader illustrates the power of self-reflection and education in overcoming personal and professional limitations. The Misfit Advantage: Embracing one's differences can be a powerful tool in the workplace. "A leader is a person who helps the team get to the top step by step. Sometimes we're pushing the team forward. Sometimes we're walking to their side, but not the one who leaves the team behind just to get to the top first." - Dima Ghawi #leadership #culturaldifferences #workplaceculture #careers #HR #Jordan #professionaldevelopment CONNECT WITH DIMA GHAWI https://www.linkedin.com/in/dimaghawi/ https://www.facebook.com/people/Dima-Ghawi-%D8%AF%D9%8A%D9%85%D8%A7-%D8%BA%D8%A7%D9%88%D9%8A/100050491089661/ Connect with Manage Smarter Hosts · Website: ManageSmarter.com · LinkedIn: Audrey Strong · LinkedIn: C. Lee Smith Connect with SalesFuel · Website: http://salesfuel.com/ · Twitter: @SalesFuel · Facebook: https://www.facebook.com/salesfuel/ Learn more about your ad choices. Visit megaphone.fm/adchoices…
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This week, we're talking about something that can make or break your organization: leadership development. Gain valuable insights on leadership and team dynamics with host Chip Gray. Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices…
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Manage Smarter
This week, we're talking about something that can really set you apart in the business world: personal branding. Gain valuable insights on leadership and team dynamics with host Chip Gray. Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices…
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Manage Smarter
1 266: The Mob and High-Stakes Decision-Making with Tom Beener 24:11
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Play Later Play Later Lists Like LikedTom Beener is a securities attorney turned author, known for his book 'It's Better to March in Circles Than Not March at All.' Growing up with a father who was both a policeman and involved in the New York mob, Tom Beener was exposed to a world of gambling and organized crime from a young age. Despite these influences, he pursued a career in law, becoming a securities attorney. His experiences have given him a deep understanding of the balance between moral integrity and ambition in business. Through his storytelling, Tom offers actionable insights into high-stakes decision-making and leadership under pressure, making his contributions to discussions on ethics in business both compelling and invaluable. GET THE BOOK : https://www.amazon.com/Better-March-Circles-Than-Not-ebook/dp/B0DDLHN2L2 KEY TAKEAWAYS: Ethics in Business: The importance of maintaining a strong moral compass in business,highlighting how ethical decision-making can impact credibility and trust. Leadership Under Pressure: The discussion explores how leadership in high-stakes situations parallels everyday management, emphasizing the need for decisive and clear communication. Leaders are advised to make decisions without over-explaining, as this can lead to unnecessary debate and controversy. Decision-Making Strategy: Tom introduces the concept of 'never complain, never explain' as a strategy for effective decision-making. This approach encourages leaders to focus on facts and outcomes rather than getting bogged down in justifications, which can lead to exposure and vulnerability. Credibility as Currency: Credibility is likened to currency, highlighting that it takes time to build but can be quickly lost through poor decisions. Maintaining credibility requires consistent ethical behavior and decision-making that aligns with organizational values. Avoiding Rule Bending: Tom warns against bending rules, as it can undermine a leader's credibility and trustworthiness. Leaders are encouraged to adhere to established codes of conduct to maintain integrity and foster a trustworthy organizational culture. "You don't dwell. The more you try to explain your actions, the more you open the door for debate." - Tom Beener #leadership #mafia #morals #conscience #businessethics #ethics #management #toughdecisions #HR #businessdecisions #business #sales #mob #highpressurejobs Connect with Manage Smarter Hosts · Website: ManageSmarter.com · LinkedIn: Audrey Strong · LinkedIn: C. Lee Smith Connect with SalesFuel · Website: http://salesfuel.com/ · Twitter: @SalesFuel · Facebook: https://www.facebook.com/salesfuel/ Learn more about your ad choices. Visit megaphone.fm/adchoices…
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Manage Smarter
This week, we're tackling a topic that can make or break your business: hiring the right people. Gain valuable insights on leadership and team dynamics with host Chip Gray. Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices…
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Manage Smarter
1 Extra Point: Making Sales Technology Your Secret Weapon 4:37
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Play Later Play Later Lists Like LikedThis week, we're getting into how salespeople can make sales technology your secret weapon. Gain valuable insights on leadership and team dynamics with host Chip Gray. Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices…
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1 265: Developing Your Success Mindset with John Marvin 24:16
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Play Later Play Later Lists Like LikedGrowing up in Western Kansas, John Marvin initially pursued a career in marketing and advertising and shares his journey from being fired to adopting a new mindset, then transitioning to pharmaceutical sales at the suggestion of his father, a family physician. This path eventually led him to Texas State Optical, where he became President in 2001. Under his leadership, the organization transitioned from a traditional franchise to a member-owned cooperative, focusing on younger optometrists and leveraging technology such as AI to enhance patient care. John's innovative approach and dedication to mindset have helped Texas State Optical navigate industry challenges, including the impact of private equity and the shortage of optometrists, positioning the company for continued growth and success. KEY TAKEAWAYS: Mindset is Key: John Marvin emphasizes the transformative power of mindset in achieving success. He believes that having a positive outlook and a growth mindset can significantly influence one's career trajectory and personal development. Adapt or Die: The evolution of Texas State Optical is a classic example of adapting to market changes. By transitioning from a franchise to a brand license company and focusing on younger optometrists, TSO has managed to stay relevant in a competitive industry. AI in Healthcare: Artificial intelligence is revolutionizing healthcare, including optometry. AI enhances diagnostic capabilities and customer service, offering opportunities for improved patient care and operational efficiency. Customer Experience Matters: In healthcare, the patient experience extends beyond clinical care. John Marvin highlights the importance of service quality, suggesting that practitioners should focus on the overall experience to build credibility and attract patients. Sales Credibility: Effective sales strategies require understanding customer needs before offering solutions. John Marvin advises salespeople to engage in active listening and inquiry to build credibility and better align their offerings with client needs. "Mindset rules everything. Like everything is secondary to mindset and the inner game you play to achieve success. Business doesn't stay static. So you gotta be able to adapt or die." - John Marvin Connect with John Marvin www.tso.com https://www.linkedin.com/in/jdmarvin/ Connect with Manage Smarter Hosts · Website: ManageSmarter.com · LinkedIn: Audrey Strong · LinkedIn: C. Lee Smith Connect with SalesFuel · Website: http://salesfuel.com/ · Twitter: @SalesFuel · Facebook: https://www.facebook.com/salesfuel/ #mindset #business #leadership #AI #optical #opticians #career #careertips #careerclimb Learn more about your ad choices. Visit megaphone.fm/adchoices…
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Manage Smarter
1 Extra Point: Keeping 4th Quarter Sales Strong by Avoiding Distractions 4:34
4:34 Play Later Play Later Lists Like Liked4:34
Play Later Play Later Lists Like LikedThis week, we're talking about keeping those 4th quarter sales strong by avoiding distractions. Gain valuable insights on leadership and team dynamics with host Chip Gray. Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices…
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Manage Smarter
This week, we're talking about setting the anchor to build sales confidence. Gain valuable insights on leadership and team dynamics with host Chip Gray. Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices…
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Manage Smarter
1 264: Honest Workplace Conversations with Grace Gavin 24:59
24:59 Play Later Play Later Lists Like Liked24:59
Play Later Play Later Lists Like LikedIn this episode, we dive into the transformative power of transparency and honesty in leadership with Grace Gavin, co-founder of Know Honesty. Grace shares her insights on how open communication can reduce anxiety, ease aggression, and limit indecision in the workplace. Drawing from her diverse background and personal experiences, including her father's battle with cancer, Grace emphasizes the importance of being truly and freely yourself. Discover practical exercises like 'The Agreement' and 'Fake You' to enhance your communication skills. Whether you're a leader or team member, learn how to build a better culture of trust and openness. KEY TAKEAWAYS: -The Importance of Transparency in Leadership: Transparency is crucial in leadership as it helps reduce anxiety, ease aggression, and limit indecision. Leaders must find the right balance between sharing enough information and not oversharing to maintain effective communication within their teams. -Building Trust Through Open and Honest Communication: Trust is essential for effective communication, and it starts with leadership. Leaders should be trained to be open and honest, creating a culture where employees feel safe to express their thoughts and ideas without fear of negative consequences. -Practical Exercises for Enhancing Communication Skills: Simple exercises like 'The Agreement' and identifying 'Fake You' can help individuals improve their communication skills. These exercises encourage people to be honest and open, fostering better relationships and more effective teamwork. -The Impact of AI on Communication: While AI can aid in generating ideas and writing, it may lead to communication that lacks authenticity and human connection. It's important to use AI as a tool for brainstorming while ensuring that genuine human interaction remains at the forefront of communication strategies. "Honesty at the root of it, as we define it, is being truly and freely yourself speaking into what you want and how you feel. If we are not doing it, speaking honestly, being open to others, I don't think it's the best use of our time or this life that we have." - Grace Gavin FREE ASSESSMENT HERE: https://knowhonesty.com/ASSESSMENT/ Connect with Grace Gavin knowhonesty.com https://www.linkedin.com/in/grace-gavin/ Connect with Manage Smarter Hosts · Website: ManageSmarter.com · LinkedIn: Audrey Strong · LinkedIn: C. Lee Smith Connect with SalesFuel · Website: http://salesfuel.com/ · Twitter: @SalesFuel · Facebook: https://www.facebook.com/salesfuel/ #honesty #workplaceculture #employees #humanresources #leadership #workplacedrama #workdrama #communication #AI #artificialintelligence Learn more about your ad choices. Visit megaphone.fm/adchoices…
This week, we're discussing a topic that's tough but crucial: managing layoffs without ruining your reputation. Gain valuable insights on leadership and team dynamics with host Chip Gray. Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices…
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Manage Smarter
1 Extra Point: Building Team Cohesion Through Joy 5:25
5:25 Play Later Play Later Lists Like Liked5:25
Play Later Play Later Lists Like LikedThis week, we're discussing how managers can build team cohesion through joy. Gain valuable insights on leadership and team dynamics with host Chip Gray. Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices…
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Manage Smarter
1 263: AI in Talent Development/Training with Andrew Barry 21:30
21:30 Play Later Play Later Lists Like Liked21:30
Play Later Play Later Lists Like LikedAndrew Barry is a seasoned expert in learning and development, with a rich background that includes executive roles at global organizations such as KPMG. He is the founder and CEO of Curious Lion, a company dedicated to high-performance leadership and learning. Andrew and his team have successfully developed thousands of leaders at prominent clients like Workday, Pinterest, IMG, and USAA. His innovative approach to corporate training is heavily influenced by his experience as a mentor in the 'Write of Passage' writing course, which he describes as the best cohort-based training program he has ever been a part of. In this episode, Barry delves into transformative learning and leadership. He discusses the role of curiosity, adaptive intelligence, and AI in training programs. Barry also offers practical tips for managers to foster continuous learning and align personal growth with business objectives. Discover how to create high-performance teams and navigate today's corporate complexities. Key Takeaways: -Learning as Transformation: Learning isn't just about transferring information; it's about transforming the learner. Managers need to focus on lifelong learning philosophies, especially in the age of AI, to ensure continuous growth and development. -Curiosity-Driven Development: Managers should identify what their team members are curious about and align these interests with business objectives. -Effective Use of After Action Reviews: Conducting thorough after-action reviews by unpacking stories from all team members can lead to better learning outcomes. -Role of Emotional Presence in Leadership: Instead of focusing on executive presence, leaders should aim for emotional presence. Being authentic, vulnerable, and having a strong point of view can make leaders more effective and increases credibility. "Learning isn't the transfer of information, it is the transformation of the learner. Information used to be power. Knowledge is still power. But really, I think it's forced us to think a lot about what is the difference between information and knowledge." - Andrew Barry #learning #professionaldevelopment #training #AI #artificialintelligence #knowledge #knowledgetransfer #credibility #leaders #managers #CEO #talentdevelopment Connect with Andrew Barry https://curiouslionlearning.com/ https://www.linkedin.com/in/realandrewbarry Connect with Manage Smarter Hosts · Website: ManageSmarter.com · LinkedIn: Audrey Strong · LinkedIn: C. Lee Smith Connect with SalesFuel · Website: http://salesfuel.com/ · Twitter: @SalesFuel · Facebook: https://www.facebook.com/salesfuel/ Learn more about your ad choices. Visit megaphone.fm/adchoices…
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Manage Smarter
This week, we're tackling a topic that every manager needs to master: employee retention. Gain valuable insights on leadership and team dynamics with host Chip Gray. Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices…
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