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MBS898 - The AI Advantage with Ebony Langston: Humanizing Healthcare Through AI at Scale

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Content provided by www.MattBrownShow.com. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by www.MattBrownShow.com or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

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In this episode of The AI Advantage series on The Matt Brown Show, Matt sits down with Ebony Langston, Vice President of Go-To-Market for Healthcare at TTEC, to explore the intersection of artificial intelligence, healthcare, and human connection.

Ebony shares how AI is being used to streamline high-volume healthcare tasks—like appointment scheduling and prescription refills—while preserving the human touch where it matters most. The conversation dives into AI’s role in reducing friction for patients, improving accessibility for underserved communities, and empowering healthcare agents with smarter tools.

They also tackle the ethical minefields of data privacy, transparency, and the future of leadership in an AI-powered economy. From rethinking patient engagement to redefining team skills and operational models, Ebony makes the case that AI isn't replacing people—it’s helping them become better.

Support the show

  continue reading

851 episodes

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Manage episode 493688645 series 1001742
Content provided by www.MattBrownShow.com. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by www.MattBrownShow.com or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

Send us a text

In this episode of The AI Advantage series on The Matt Brown Show, Matt sits down with Ebony Langston, Vice President of Go-To-Market for Healthcare at TTEC, to explore the intersection of artificial intelligence, healthcare, and human connection.

Ebony shares how AI is being used to streamline high-volume healthcare tasks—like appointment scheduling and prescription refills—while preserving the human touch where it matters most. The conversation dives into AI’s role in reducing friction for patients, improving accessibility for underserved communities, and empowering healthcare agents with smarter tools.

They also tackle the ethical minefields of data privacy, transparency, and the future of leadership in an AI-powered economy. From rethinking patient engagement to redefining team skills and operational models, Ebony makes the case that AI isn't replacing people—it’s helping them become better.

Support the show

  continue reading

851 episodes

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