The McKinsey Podcast, our new flagship podcast series, takes you inside our global firm, and features conversations with experts on issues that matter most in business and management. McKinsey & Company is a management-consulting firm that helps businesses, governments, and not-for-profit organizations realize their most important goals. Topics covered in this series include strategy, technology, leadership, marketing, operations, organization, and the role of business in society.
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The hidden value of voice conversations: Part 1 – Trends and technologies
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Content provided by McKinsey & Company. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by McKinsey & Company or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
High-quality, tailored interactions promote positive consumer experiences. And so in a digital age that can be lacking in emotional connection, human voice engagements can become a point of difference for contact centers.
In this episode, we discuss the wider trends related to voice interactions in customer care and the technologies that are available. Join the conversation with Paul Humphrey, CEO and founder of Call Journey; Eric Buesing, a partner in McKinsey & Company and a leader in our customer care offering; and host Daphne Luchtenberg, McKinsey’s Operations Practice Director of Communications.
McKinsey Talks Operations has much more content to offer on the Operations topics that connect strategy with lasting success. Visit www.McKinseyTalksOperations.com to explore events and insights from McKinsey’s Operations Practice, and join the McKinsey Talks Operations community. You can also connect with us on LinkedIn at www.linkedin.com/showcase/mckinsey-operations
See www.mckinsey.com/privacy-policy for privacy information
46 episodes
ShareManage episode 348650473 series 3422378
Content provided by McKinsey & Company. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by McKinsey & Company or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
High-quality, tailored interactions promote positive consumer experiences. And so in a digital age that can be lacking in emotional connection, human voice engagements can become a point of difference for contact centers.
In this episode, we discuss the wider trends related to voice interactions in customer care and the technologies that are available. Join the conversation with Paul Humphrey, CEO and founder of Call Journey; Eric Buesing, a partner in McKinsey & Company and a leader in our customer care offering; and host Daphne Luchtenberg, McKinsey’s Operations Practice Director of Communications.
McKinsey Talks Operations has much more content to offer on the Operations topics that connect strategy with lasting success. Visit www.McKinseyTalksOperations.com to explore events and insights from McKinsey’s Operations Practice, and join the McKinsey Talks Operations community. You can also connect with us on LinkedIn at www.linkedin.com/showcase/mckinsey-operations
See www.mckinsey.com/privacy-policy for privacy information
46 episodes
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McKinsey Talks Operations
1 Rewriting the robotics playbook: From promise to performance 13:04
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Play Later Play Later Lists Like LikedCompanies across industries are eager to adopt robots that can perform a variety of tasks with human-like flexibility. But achieving general-purpose robotics is no small feat—technical challenges like energy consumption, sim-to-real transfer, and safety concerns slow progress. In this episode of McKinsey Talks Operations, host Daphne Luchtenberg is joined by McKinsey partner Ani Kelkar to discuss how advances in embodied AI, foundation models, and robotics design are breaking new ground. As robots learn to perceive, decide, and act in real-world environments. McKinsey Talks Operations has much more content to offer on the Operations topics that connect strategy with lasting success. Visit www.McKinseyTalksOperations.com to explore events and insights from McKinsey’s Operations Practice, and join the McKinsey Talks Operations community. You can also connect with us on LinkedIn at www.linkedin.com/showcase/mckinsey-operations See www.mckinsey.com/privacy-policy for privacy information…
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McKinsey Talks Operations
1 The robotics revolution: Scaling beyond the pilot phase 27:03
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Play Later Play Later Lists Like LikedWith workforce shortages mounting and productivity growth stalling, robotics and automation have moved from optional to essential for operational leaders. Yet, many pilot programs stall before reaching meaningful scale—held back by integration hurdles, fragmented systems, and perceived risk. But breakthroughs in AI, digital twins, and adaptable platforms are changing the game. In this episode, host Daphne Luchtenberg speaks with Ani Kelkar, Partner at McKinsey & Company, Ujjwal Kumar, President of Teradyne Robotics, Marc Theermann, Chief Strategy Officer at Boston Dynamics, and Etienne Lacroix, Founder & CEO of Vention. Together, they explore how companies can overcome barriers and successfully integrate robotics into their operations to drive resilience, flexibility, and growth. McKinsey Talks Operations has much more content to offer on the Operations topics that connect strategy with lasting success. Visit www.McKinseyTalksOperations.com to explore events and insights from McKinsey’s Operations Practice, and join the McKinsey Talks Operations community. You can also connect with us on LinkedIn at www.linkedin.com/showcase/mckinsey-operations See www.mckinsey.com/privacy-policy for privacy information…
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McKinsey Talks Operations
1 The new tariff reality: From risk to resilience 24:01
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Play Later Play Later Lists Like LikedCompanies want to future-proof their supply chains without sacrificing agility or growth. Yet escalating tariffs and policy volatility could force them into reactive cycles, compounded by a lack of visibility in global supply chains and changing consumer preferences. From inventory tactics to operating model overhauls, our panel of experts explores how to shift from firefighting to foresight—creating systems that withstand shocks and unlock value. In this episode of McKinsey Talks Operations, host Daphne Luchtenberg is joined by McKinsey partners Liz Hempel, Roman Belotserkovskiy, Valerio Dilda, and Riccardo Drentin for a conversation on navigating tariffs, shifting trade policy, and global supply chain complexity. McKinsey Talks Operations has much more content to offer on the Operations topics that connect strategy with lasting success. Visit www.McKinseyTalksOperations.com to explore events and insights from McKinsey’s Operations Practice, and join the McKinsey Talks Operations community. You can also connect with us on LinkedIn at www.linkedin.com/showcase/ mckinsey-operations See www.mckinsey.com/privacy-policy for privacy information…
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McKinsey Talks Operations
1 The future of customer experience: Embracing agentic AI 25:06
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Play Later Play Later Lists Like LikedAs companies race to improve customer responsiveness and satisfaction, many are turning to AI to transform their contact centers into hubs of efficiency and personalization. But despite growing investment, most organizations remain stuck in the pilot phase—hindered by legacy systems, fragmented data, and a lack of cross-functional collaboration. In this episode of McKinsey Talks Operations, Christian Johnson speaks with Malte Kosub, CEO of Parloa, and McKinsey partners Oana Cheta and Brian Blackader to explore how Agentic AI is moving beyond automation to drive real-time decision-making, elevate customer experience, and scale service excellence. Is your contact center ready for the AI-driven future? McKinsey Talks Operations has much more content to offer on the Operations topics that connect strategy with lasting success. Visit www.McKinseyTalksOperations.com to explore events and insights from McKinsey’s Operations Practice, and join the McKinsey Talks Operations community. You can also connect with us on LinkedIn at www.linkedin.com/showcase/ mckinsey-operations See www.mckinsey.com/privacy-policy for privacy information…
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McKinsey Talks Operations
1 Beyond cost savings: The global footprint of innovation hubs 27:08
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Play Later Play Later Lists Like LikedMany organizations struggle with outdated workforce models, limited AI adoption, and a disconnect between their global capability centers (GCCs) and core business strategies. To overcome these challenges, a global operating model can create capability centers that are an integral part of an organization’ s operations. They function as a microcosm of the company, with leadership, talent, and innovation globally distributed to create a resilient, globally distributed workforce. In this episode of McKinsey Talks Operations, host Daphne Luchtenberg talks with Indy Banerjee, Senior Partner at McKinsey, and Jack Madrid, President and CEO of the IT and Business Process Association of the Philippines (IBPAP) about how organizations can adopt a global operating model approach by upskilling and right-skilling their talent pools, embedding AI, and fostering a culture of continuous innovation. What steps can your organization take to turn its GCC into an engine of innovation? McKinsey Talks Operations has much more content to offer on the Operations topics that connect strategy with lasting success. Visit www.McKinseyTalksOperations.com to explore events and insights from McKinsey’s Operations Practice, and join the McKinsey Talks Operations community. You can also connect with us on LinkedIn at www.linkedin.com/showcase/ mckinsey-operations See www.mckinsey.com/privacy-policy for privacy information…
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McKinsey Talks Operations
1 Safer, greener, faster: AI-powered supply chains in action 16:27
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Play Later Play Later Lists Like LikedLogistics companies are striving to improve safety, efficiency, and sustainability. Traditional methods often lack real-time data and insights to drive meaningful change. In this episode of McKinsey Talks Operations, Samsara’s CEO and Co-founder, Sanjit Biswas, joins McKinsey’s Renee Jackson to discuss how AI-driven digital solutions are transforming logistics operations, from reducing accidents to optimizing asset utilization. How can AI help your business unlock new levels of operational excellence? McKinsey Talks Operations has much more content to offer on the Operations topics that connect strategy with lasting success. Visit www.McKinseyTalksOperations.com to explore events and insights from McKinsey’s Operations Practice, and join the McKinsey Talks Operations community. You can also connect with us on LinkedIn at www.linkedin.com/showcase/ mckinsey-operations See www.mckinsey.com/privacy-policy for privacy information…
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McKinsey Talks Operations
1 Beyond automation: How gen AI is reshaping supply chains 29:56
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Play Later Play Later Lists Like LikedCompanies are striving for end-to-end visibility, efficiency, and agility in their supply chains. Yet, outdated infrastructure, fragmented data, and supply chain disruptions make these goals difficult to achieve. Can Generative AI bridge the gap? In this episode, host Daphne Luchtenberg speaks with Knut Alicke, Author and Leader of McKinsey's Supply Chain Academy; Alberto Oca, Co-leader of McKinsey's Digital Warehousing Practice in North America; Asaf Somekh, Co-founder of Iguazio, a McKinsey Company, and Sanjit Biswas, CEO and Co-founder of Samsara, to explore how AI-driven innovation is reshaping logistics, forecasting, and real-time decision-making. McKinsey Talks Operations has much more content to offer on the Operations topics that connect strategy with lasting success. Visit www.McKinseyTalksOperations.com to explore events and insights from McKinsey’s Operations Practice, and join the McKinsey Talks Operations community. You can also connect with us on LinkedIn at www.linkedin.com/showcase/ mckinsey-operations See www.mckinsey.com/privacy-policy for privacy information…
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McKinsey Talks Operations
1 Powering productivity: Operations insights for 2025 25:51
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Play Later Play Later Lists Like LikedIn an era of persistent change, how can companies foster an environment that empowers employees to anticipate, respond to, and even leverage unexpected shifts in the business landscape? In this episode, host Daphne Luchtenberg is joined by McKinsey senior partners Dan Swan and Ruth Heuss, Global Co-Conveners of McKinsey’s Operations Practice, to explore strategies and approaches to technology, workforce planning, and sustainability that will help organizations remain agile and thrive despite uncertainty in 2025 and beyond. McKinsey Talks Operations has much more content to offer on the Operations topics that connect strategy with lasting success. Visit www.McKinseyTalksOperations.com to explore events and insights from McKinsey’s Operations Practice, and join the McKinsey Talks Operations community. You can also connect with us on LinkedIn at www.linkedin.com/showcase/ mckinsey-operations See www.mckinsey.com/privacy-policy for privacy information…
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McKinsey Talks Operations
1 A year in review from McKinsey Talks Operations: Beyond normal 28:38
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Play Later Play Later Lists Like LikedAt the end of 2023, the final podcast of McKinsey Talks Operations concluded that there was no normal for operations leaders. Looking back on the 12 months since then, it seems the sentiment holds true—both everything and nothing has changed. In this episode, hosts Christian Johnson and Daphne Luchtenberg reflect on four recurring themes from their discussions with McKinsey experts and industry guests: building resilient operations ecosystems, decarbonizing operations, winning with talent, and tech-enabling operations with digital and generative AI. See www.mckinsey.com/privacy-policy for privacy information…
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McKinsey Talks Operations
New opportunities are coming for organizations to use procurement for a competitive edge and a driver for sustainability impact through innovation and strategic partnerships. However, the complexities of global supply chains and rapidly changing market conditions can make it hard to capture the value available. In this episode of McKinsey Talks Operations, Mauro Erriquez, McKinsey senior partner, and Dominique Lebigot, CPO of LVMH Wines and Spirits, discuss how procurement can drive competitive advantage through innovation and strategic partnerships. They explore challenges such as managing global supply chains and adapting to market shifts, focusing on circular economy practices, and the role of AI. Host Daphne Luchtenberg is also joined by Marc Sommerer, McKinsey partner, to further explore these themes and their impact on procurement. How can procurement teams balance innovation and sustainability with the demands of complex and volatile supply chains? See www.mckinsey.com/privacy-policy for privacy information…
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McKinsey Talks Operations
1 In pursuit of productivity: How Minsur mined a rich seam of operational excellence 26:21
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Play Later Play Later Lists Like LikedOrganizations are striving to maintain operational excellence amidst rapid digital transformation, yet integrating advanced technologies while maintaining efficiency and employee engagement is a complex task. In this episode of McKinsey Talks Operations, Juan Luis Kruger, CEO of Minsur, and McKinsey Partner Ferran Pujol join host Christian Johnson to discuss how digital tools and Lean management principles can enhance operational performance and foster a culture of continuous improvement. See www.mckinsey.com/privacy-policy for privacy information…
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McKinsey Talks Operations
1 The best jobs in the world: How the Global Lighthouse Network is shaping the future of production 35:57
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Play Later Play Later Lists Like LikedCompanies worldwide are eager to adopt Fourth Industrial Revolution (4IR) technologies to boost both productivity and sustainability. However, the path to achieving this is fraught with challenges, from outdated legacy systems to the critical need for workforce upskilling. And in some cases, needing to overcome an image problem that makes it hard to recruit and retain the talent required to fill vacant production roles. In this episode of McKinsey Talks Operations, host Christian Johnson is joined by Enno de Boer, Senior Partner at McKinsey & Company, Kiva Allgood, Head of the Centre for Advanced Manufacturing and Supply Chains at the World Economic Forum, and Jackie Jung, Vice President of Global Operations Strategy and Corporate Sustainability at Western Digital. In this lively discussion they examine how the Global Lighthouse Network is helping companies overcome these barriers and the exceptional results they are enjoying, the evolution of the network, and the secret to driving long-term success with 4IR technologies. See www.mckinsey.com/privacy-policy for privacy information…
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McKinsey Talks Operations
1 Innovation hubs: How Global Capability Centers are shaping the future of business 24:01
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Play Later Play Later Lists Like LikedEnterprises are looking to Global Capability Centers (GCCs) as critical innovation hubs to stay ahead in the competitive landscape, but the difficulty lies in aligning strategic priorities with the capabilities of GCCs to maximize their impact. In this episode of McKinsey Talks Operations, host Daphne Luchtenberg is joined by McKinsey partners Abhilash Sridharan and Malcolm Gomes, Debasis Panda of TransUnion, and Pravin Goel of BlackRock India, to discuss how GCCs are evolving to become central to enterprise innovation and strategic success. How can enterprises ensure that their GCCs build the talent they need and capture the value of new technologies? McKinsey Talks Operations has much more content to offer on the Operations topics that connect strategy with lasting success. Visit www.McKinseyTalksOperations.com to explore events and insights from McKinsey’s Operations Practice, and join the McKinsey Talks Operations community. You can also connect with us on LinkedIn at www.linkedin.com/showcase/mckinsey-operations See www.mckinsey.com/privacy-policy for privacy information…
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McKinsey Talks Operations
1 Future-proofing operations: How tech and talent go hand-in-hand 25:42
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Play Later Play Later Lists Like LikedIn this episode of McKinsey Talks Operations, host Daphne Luchtenberg talks with McKinsey’s Julian Salguero who shares insights on the importance of talent management, particularly in the face of labor market shortfalls and the evolving needs of different generations in today’s workforce. The episode also features Lindsay DeVagno, VP of Human Resources at Keurig Dr Pepper, speaking with McKinsey consultant, Tyler Freeman, about her experiences and strategies in managing workforce challenges. The discussion explores the impact of technology on operations, the importance of leadership and development opportunities in retaining talent, and innovative approaches to flexibility and career advancement within the manufacturing sector. McKinsey Talks Operations has much more content to offer on the Operations topics that connect strategy with lasting success. Visit www.McKinseyTalksOperations.com to explore events and insights from McKinsey’s Operations Practice, and join the McKinsey Talks Operations community. You can also connect with us on LinkedIn at www.linkedin.com/showcase/mckinsey-operations See www.mckinsey.com/privacy-policy for privacy information…
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McKinsey Talks Operations
1 The evolution of customer care: AI and the Gen Z effect 25:33
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Play Later Play Later Lists Like LikedWith the coming of age of Gen Z—both as customers and new entrants to the workforce—customer demands are changing. At the same time, the arrival of generative AI (gen AI) is changing the way contact centers can respond to those demands. In this episode of McKinsey Talks Operations, host Daphne Luchtenberg is joined by McKinsey partners Eric Buesing and Brian Blackader to discuss the latest trends, the importance of a cohesive support strategy, and actionable steps contact center leaders can take to improve their customer care functions. Organizations must navigate the changing landscape of customer care with agility to stay ahead of the game—but is it a game they can ever win? McKinsey Talks Operations has much more content to offer on the Operations topics that connect strategy with lasting success. Visit www.McKinseyTalksOperations.com to explore events and insights from McKinsey’s Operations Practice, and join the McKinsey Talks Operations community. You can also connect with us on LinkedIn at www.linkedin.com/showcase/ mckinsey-operations See www.mckinsey.com/privacy- policy for privacy information See www.mckinsey.com/privacy-policy for privacy information…
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McKinsey Talks Operations
1 When failure is an option: How to foster innovation and learning across your organization 20:33
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Play Later Play Later Lists Like LikedAchieving operational excellence takes practice. But in high stakes operations, practice could prove costly—or even dangerous—if things go wrong. In this episode of McKinsey Talks Operations, host Daphne Luchtenberg is joined by Amy Radermacher, Markus Hammer, and Professor Christian Ramsauer to explore how capability center learning programs can allow organizations to experiment in a safe environment, learn from things going wrong, and build new bonds in teams for better performance in their own working environments. McKinsey Talks Operations has much more content to offer on the Operations topics that connect strategy with lasting success. Visit www.McKinseyTalksOperations.com to explore events and insights from McKinsey’s Operations Practice, and join the McKinsey Talks Operations community. You can also connect with us on LinkedIn at www.linkedin.com/showcase/mckinsey-operations See www.mckinsey.com/privacy-policy for privacy information…
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McKinsey Talks Operations
1 There is no normal: An operations year in review 29:17
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Play Later Play Later Lists Like LikedAs 2023 draws to a close, it has become increasingly apparent that there is no ‘normal’ for Operations leaders. Join hosts Christian Johnson and Daphne Luchtenberg as they take a look back at the year gone by through the lens of McKinsey Talks Operations. In this episode they revisit some highlight moments of their conversations with McKinsey experts and industry guests, covering topics from generative AI to price volatility, supply chain resilience to sustainability, and the role of operations leaders to smooth the path ahead for their organizations. And then be sure to listen to Navigating the new normal: Operations insights for 2024 as you think about the year ahead. McKinsey Talks Operations has much more content to offer on the Operations topics that connect strategy with lasting success. Visit www.McKinseyTalksOperations.com to explore events and insights from McKinsey’s Operations Practice, and join the McKinsey Talks Operations community. You can also connect with us on LinkedIn at www.linkedin.com/showcase/ mckinsey-operations See www.mckinsey.com/privacy-policy for privacy information…
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McKinsey Talks Operations
1 Generative AI in Operations: Capturing the value 21:44
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Play Later Play Later Lists Like LikedGenerative AI is continuing to dominate C-suite conversations across sectors. Organizations are starting to understand its transformative potential across the operations value chain, but just what will it take to get started? McKinsey’s Nicolai Muller and Marie El Hoyek, a Cologne-based senior partner and London-based associate partner, talk to McKinsey Talks Operations host Christian Johnson about the game changing potential of generative AI. From automating complex processes to unprecedented opportunities across industries, discover insights on productivity boosts, system considerations, and the vital capabilities organizations need for successful integration. McKinsey Talks Operations has much more content to offer on the Operations topics that connect strategy with lasting success. Visit www.McKinseyTalksOperations.com to explore events and insights from McKinsey’s Operations Practice, and join the McKinsey Talks Operations community. You can also connect with us on LinkedIn at www.linkedin.com/showcase/ mckinsey-operations See www.mckinsey.com/privacy- policy for privacy information See www.mckinsey.com/privacy-policy for privacy information…
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McKinsey Talks Operations
1 Navigating the new normal: Operations insights for 2024 22:30
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Play Later Play Later Lists Like LikedJoin us in this episode of "McKinsey Talks Operations" as host Daphne Luchtenberg sits down with senior partners at McKinsey & Company, Daniel Swan and Axel Karlsson, to explore the ever-evolving global landscape impacting companies. Discover how organizations are adapting to unprecedented challenges, from inflation to sustainability, and why operations and supply chain are taking center stage in the boardroom. Gain valuable insights on optimizing operations for success in 2024, as we discuss productivity, tech enablement, and sustainability as key drivers for the future. Don't miss this enlightening conversation on shaping a new operational reality. Statistics correct at the time of recording in August 2023. McKinsey Talks Operations has much more content to offer on the Operations topics that connect strategy with lasting success. Visit www.McKinseyTalksOperations.com to explore events and insights from McKinsey’s Operations Practice, and join the McKinsey Talks Operations community. You can also connect with us on LinkedIn at www.linkedin.com/showcase/ mckinsey-operations See ww.mckinsey.com/privacy-policy for privacy information. See www.mckinsey.com/privacy-policy for privacy information…
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McKinsey Talks Operations
1 Manufacturing Africa's future: Jobs, growth, and sustainability 20:17
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Play Later Play Later Lists Like LikedThe manufacturing sector and associated operations have the power to drive an economy forwards. This episode of McKinsey Talks Operations looks at the critical role of production in Africa's growth and development: with Africa's population set to double by 2050, the need for sustainable job creation is paramount. Host Daphne Luchtenberg is joined by Dr. Amy Jadesimi, Managing Director of LADOL, and David Meredith and Kannan Lakmeeharan from McKinsey & Company, about how the Manufacturing Africa Initiative is providing a blueprint for the growth of the manufacturing sector. They discuss the transformative potential of manufacturing, the initiative's goals, and the impact it's already making. McKinsey Talks Operations has much more content to offer on the Operations topics that connect strategy with lasting success. Visit www.McKinseyTalksOperations.com to explore events and insights from McKinsey’s Operations Practice, and join the McKinsey Talks Operations community. You can also connect with us on LinkedIn at www.linkedin.com/showcase/mckinsey-operations See www.mckinsey.com/privacy-policy for privacy information See www.mckinsey.com/privacy-policy for privacy information…
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McKinsey Talks Operations
1 Unlocking Operational Evolution: The Zero-Basing Philosophy 22:28
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Play Later Play Later Lists Like LikedZero-basing could be said to have an image problem, with a perceived sole focus on cost-cutting. This episode of McKinsey Talks Operations dispels some of the myths about this approach and looks at how it can become a dynamic philosophy that transcends traditional cost-cutting, offering leaders newfound visibility into their operations, investments, and resources. Join host Daphne Luchtenberg with experts Carey Mignerey, Denis Fomin, and Steve Frazier as they discuss the transformative potential of zero basing and its role in reshaping organizational growth strategies, and how start-ups and disruptor companies are leading the way by maintaining a zero-basing mentality throughout their evolution. McKinsey Talks Operations has much more content to offer on the Operations topics that connect strategy with lasting success. Visit www.McKinseyTalksOperations.com to explore events and insights from McKinsey’s Operations Practice, and join the McKinsey Talks Operations community. You can also connect with us on LinkedIn at www.linkedin.com/showcase/mckinsey-operations See www.mckinsey.com/privacy-policy for privacy information. See www.mckinsey.com/privacy-policy for privacy information…
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McKinsey Talks Operations
1 Reset + Reimagine: The role of generative AI in SG&A success 21:13
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Play Later Play Later Lists Like LikedIn this episode of McKinsey Talks Operations, recorded at McKinsey’s recent CFO forum in partnership with Inside the Strategy Room, host Daphne Luchtenberg talks to Matt Jochim and Martin Rosendahl, partners in McKinsey's London office, along with Samdruk Thomas, an associate partner based in Zurich. Together, they delve into the challenges and opportunities faced by Sales, General & Administrative (SG&A) functions in today's fast-moving economy. Discover how courageous leadership by CFOs can balance short-term cost pressures with long-term innovation, leveraging digital technologies such as generative AI. Together, they discuss how to explore a clear strategic roadmap for successful transformation and invaluable tips on integrating digital effectively into SG&A functions. Subscribe now to McKinsey Talks Operations and stay ahead in the world of operational excellence. See www.mckinsey.com/privacy-policy for privacy information…
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McKinsey Talks Operations
1 Navigating Dynamic Labor: Building Strong Warehousing Operations 23:00
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Play Later Play Later Lists Like LikedJoin host Daphne Luchtenberg in a robust discussion with industry leaders Chris Smith and Richard Cawston, along with McKinsey senior expert Alan Davies, as they delve into the intricacies of the labor environment and share best practices for establishing thriving warehousing operations. Explore the challenges faced by the industry, from labor disruptions to changing demand profiles, and draw from valuable insights on how McLane & Company and GXO Logistics have adapted and excelled in a rapidly evolving landscape. McKinsey Talks Operations has much more content to offer on the Operations topics that connect strategy with lasting success. Visit www.McKinseyTalksOperations.com to explore events and insights from McKinsey’s Operations Practice, and join the McKinsey Talks Operations community. You can also connect with us on LinkedIn at www.linkedin.com/showcase/mckinsey-operations See www.mckinsey.com/privacy-policy for privacy information…
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McKinsey Talks Operations
1 Following the leaders: Moving up with ‘From Source to Sold.’ 22:58
22:58 Play Later Play Later Lists Like Liked22:58
Play Later Play Later Lists Like LikedJoin Radu Palamariu and Knut Alicke on McKinsey Talks Operations as they share anecdotes from the writing of their new book. In this episode, the authors of From Source to Sold: Stories of Leadership in Supply Chain, talk about the idea that sparked the book, and the advice every supply chain professional can follow to accelerate their career growth. Don’t miss this engaging discussion hosted by Daphne Luchtenberg. McKinsey Talks Operations has much more content to offer on the Operations topics that connect strategy with lasting success. Visit www.McKinseyTalksOperations.com to explore events and insights from McKinsey’s Operations Practice, and join the McKinsey Talks Operations community. You can also connect with us on LinkedIn at www.linkedin.com/showcase/mckinsey-operations See www.mckinsey.com/privacy-policy for privacy information…
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McKinsey Talks Operations
1 Operational excellence: How purpose and technology can power performance 20:30
20:30 Play Later Play Later Lists Like Liked20:30
Play Later Play Later Lists Like LikedWhat is operational excellence? And how can a renewed focus on this approach contribute to success in today’s business landscape? This episode of McKinsey Talks Operations explores the concept of operational excellence and its significance in organizations that use this approach of augmenting production and process systems. Our experts share insights on how companies can successfully adopt technology and nurture a sense of purpose among employees. We also delve into the benefits of operational excellence and how it looks in different settings like financial institutions and manufacturing industries. Join the conversation with Ted Iverson, a Senior Expert from our Seattle office; Ferran Pujol, a Partner in our Santiago office; and Joris Wijpkema, a Partner in our Chicago office; along with host Christian Johnson. McKinsey Talks Operations has much more content to offer on the Operations topics that connect strategy with lasting success. Visit www.McKinseyTalksOperations.com to explore events and insights from McKinsey’s Operations Practice, and join the McKinsey Talks Operations community. You can also connect with us on LinkedIn at www.linkedin.com/showcase/mckinsey-operations See www.mckinsey.com/privacy-policy for privacy information…
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McKinsey Talks Operations
We’re exploring the concept of ‘skinny design’ and its potential benefits for consumers, retailers, and the environment. Join our McKinsey experts as they delve into the cost savings, sustainability, and commercial advantages of reducing the size of product packaging, and discuss innovative solutions such as nesting products and honeycomb packing formats to reduce stock outs and improve sustainability and customer experience. Additionally, we highlight the importance of cross-functional collaboration in product design and the need for stakeholders to align incentives for optimized product development programs. Tune in to learn how considering the whole supply chain can impact sustainability, growth, and cost. McKinsey Talks Operations has much more content to offer on the Operations topics that connect strategy with lasting success. Visit www.McKinseyTalksOperations.com to explore events and insights from McKinsey’s Operations Practice, and join the McKinsey Talks Operations community. You can also connect with us on LinkedIn at www.linkedin.com/showcase/mckinsey-operations See www.mckinsey.com/privacy-policy for privacy information…
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McKinsey Talks Operations
1 McKinsey Talks Operations: How the best of 2022 can power 2023 19:59
19:59 Play Later Play Later Lists Like Liked19:59
Play Later Play Later Lists Like LikedIt’s been a year since the McKinsey Talks Operations podcast launched, and during that time there’s been plenty to talk about. Join hosts Daphne Luchtenberg and Christian Johnson as they take a look back at some of the year’s highlights. Discussions about inflation, building operational resilience, managing supply chains, decarbonizing operations, and the role of digital twins have all featured highly against a complex and volatile backdrop. Listen in to what McKinsey experts and guests have had to say about solving some of the biggest operations challenges. McKinsey Talks Operations has much more content to offer on the Operations topics that connect strategy with lasting success. Visit www.McKinseyTalksOperations.com to explore events and insights from McKinsey’s Operations Practice, and join the McKinsey Talks Operations community. You can also connect with us on LinkedIn at www.linkedin.com/showcase/mckinsey-operations See www.mckinsey.com/privacy-policy for privacy information…
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McKinsey Talks Operations
1 Myth busters: Unexpected insights on contact centers 22:32
22:32 Play Later Play Later Lists Like Liked22:32
Play Later Play Later Lists Like LikedWhat do customers really want from their contact centers? A number of myths about areas including speed of answer and channel preference are shaping contact center and service strategy, leading to dissatisfied consumers and employees. This episode of McKinsey Talks Operations blows apart customer service myths, and suggests how data and analytics can be used to shape future strategy. Join the conversation with Julian Raabe, a partner in our Munich office; and Vinay Gupta, a Senior Knowledge Expert from Walton; along with host Daphne Luchtenberg, McKinsey’s Operations Practice Director of Communications. McKinsey Talks Operations has much more content to offer on the Operations topics that connect strategy with lasting success. Visit www.McKinseyTalksOperations.com to explore events and insights from McKinsey’s Operations Practice, and join the McKinsey Talks Operations community. You can also connect with us on LinkedIn at www.linkedin.com/showcase/mckinsey-operations See www.mckinsey.com/privacy-policy for privacy information…
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McKinsey Talks Operations
1 Batteries included: Building and operating sustainable gigafactories 27:16
27:16 Play Later Play Later Lists Like Liked27:16
Play Later Play Later Lists Like LikedAs economies move towards more sustainable transport options, more electric vehicles are rolling off production lines than ever before. These vehicles need to be powered by lithium batteries, built in specialist facilities called gigafactories. With more than 30 planned in Europe alone, companies are working fast to develop the construction and operating playbook for these highly technical sites. Join the conversation with Stefano Piscitelli, Vice President of Group Construction at Northvolt, Evan Horetsky, a partner in our Stockholm office, and Mark Bakker, an Expert Associate Partner in our office in Amsterdam, and hosted by Daphne Luchtenberg, McKinsey’s Operations Practice Director of Communications. They are looking at how demand for batteries has changed, the opportunities to use digital twins in the planning, construction, and operation of gigafactories, and the role of a new approach to construction to ensure that both the factories and their products are sustainable. McKinsey Talks Operations has much more content to offer on the Operations topics that connect strategy with lasting success. Visit www.McKinseyTalksOperations.com to explore events and insights from McKinsey’s Operations Practice, and join the McKinsey Talks Operations community. You can also connect with us on LinkedIn at www.linkedin.com/showcase/mckinsey-operations See www.mckinsey.com/privacy-policy for privacy information…
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McKinsey Talks Operations
1 114 down, 10 million to go. The Global Lighthouse Network’s mission 24:27
24:27 Play Later Play Later Lists Like Liked24:27
Play Later Play Later Lists Like LikedMembers of the Global Lighthouse Network have become a source of inspiration. With more than 100 sites worldwide, they are beacons of light showing the potential of digital transformation to positively impact people and the planet. This episode of McKinsey Talks Operations explores the growth of the Network from the first 16 sites to a community of the world’s leading production networks, and the examines benefits for companies that join with better workforce engagement, improved environmental sustainability outcomes, and increased productivity. The second chapter of the Fourth Industrial Revolution has begun, and the time is now to scale the adoption of tech-enabled operations. Join the conversation with Francisco Betti, Head of Shaping the Future of Advanced Manufacturing and Value Chains at the World Economic Forum; and Enno De Boer, Senior Partner at McKinsey & Co, along with host Daphne Luchtenberg, McKinsey’s Operations Practice Director of Communications. McKinsey Talks Operations has much more content to offer on the Operations topics that connect strategy with lasting success. Visit www.McKinseyTalksOperations.com to explore events and insights from McKinsey’s Operations Practice, and join the McKinsey Talks Operations community. You can also connect with us on LinkedIn at www.linkedin.com/showcase/mckinsey-operations See www.mckinsey.com/privacy-policy for privacy information…
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