Business Solutions: AI's Transformative Power in Healthcare Workflows

MGMA Podcasts

In this episode of the MGMA Business Solutions Podcast, host Daniel Williams sits down with Aaron Reinke, MD, a board-certified family physician and director of clinical informatics. Together, they explore how artificial intelligence and technology are transforming healthcare delivery. With a background in engineering and medicine, Dr. Reinke shares insights into reducing administrative burdens, improving patient interactions, and leveraging AI tools like Microsoft Dragon Copilot to help physicians rediscover the joy of practicing medicine.

Key Takeaways:

Rural Healthcare Technology Challenges [05:11]

• Limited internet connectivity can impact telemedicine
• Aging populations may be initially suspicious of new technologies
• Requires transparent communication about AI and technology tools

Physician Burnout Mitigation [08:37]

• Technology can reduce hours spent on administrative tasks after work
• AI helps physicians focus on healing and human connection
• Allows more time for meaningful patient interactions

Administrative Burden Reduction [09:38]

• AI tools like DAX Co-Pilot can dramatically reduce documentation time
• Physicians spend less time typing and more time connecting with patients
• Helps level the technological playing field for providers with varying tech skills

Patient Acceptance of AI Tools [12:17]

• Transparency is key to building patient trust
• Explain HIPAA compliance and data protection
• Highlight how AI improves overall patient care experience

AI Implementation Best Practices [17:06]

• Provide one-on-one support for technology adoption
• Use early adopters to mentor and guide less tech-savvy providers
• Personalize training to individual learning styles and practice needs

Future of AI in Healthcare [19:08]

• AI will help integrate patient information more efficiently
• Shift from data collection to meaningful patient connection
• Goal is treating patients as whole persons, not just medical cases

Resources:

• Microsoft Dragon Copilot - Learn more here
• Connect with Dr. Aaron Reinke on LinkedIn

Additional Resources:

• MGMA Playbooks
• MGMA Events
• MGMA Consulting
• MGMA DataDive
• MGMA Stat
• MGMA Podcasts

Email us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts.

Podcast Sponsor Boost Lingo
This episode is brought to you by Boost Lingo, the language services platform behind MGMA Translate, interpreter delays and high agency fees, strain budgets, and staff morale. Boost lingo on demand fixes both tap once and a qualified medical interpreter joins in about 13 seconds. Video or phone on any device. No steep learning curve. It just works. Tap, connect, care. Choose from 14,000 interpreters covering over 300 languages. Fully HIPAA compliant. Your staff will love the ease and your patients will too. Plus MGMA members save 20%. Visit https://boostlingo.com/mgma/ to see it in action today.

Podcast Sponsor MGMA Analytics
Are you making decisions based on gut instinct—or on real data?
With MGMA Analytics, you get the benchmarking and business intelligence tools to drive smarter strategies.
From provider compensation to operational costs, MGMA Analytics gives you access to the most trusted data in the industry.
So whether you’re adjusting staffing, setting salaries, or planning for growth, make your next move with confidence.
Visit MGMA Analytics to learn more.