Episode 43: Darrell Fernandes on Driving Organizational Improvement To Deliver Customer Value

Mik + One: The Official Project to Product Podcast by Dr. Mik Kersten

In this episode of Mik + One, Mik is joined by Darrell Fernandes, Head of Product Technology at TIAA, a Fortune 100 financial services organization that is the leading provider of financial services in the academic, research, medical, cultural and governmental fields.

In this episode, Mik and Darrell discuss themes around driving organizational improvement and customer value, as well as other topics including:

• The five key accountabilities that all IT product managers should consider when thinking about how an IT product fits within the market
• Insights into successfully building out Objectives and Key Results (OKRs) that align with the business outcomes and deliver customer value
• Organizing cross-functional Agile Release Trains (ARTs) as capabilities and guidance for building them into the business and technology roadmap
• Operationalizing at a business level and advice on educating leadership and business counterparts when getting buy-in
• Recognizing success and building incentives that strengthen how the teams operate to become more innovative, efficient and value-focused
• Advice on how to approach and introduce Flow within the organization to deliver greater business value

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For more information about Darrell Fernandes and to view the full list of resources mentioned in this episode, as well as download the transcript, visit: https://projecttoproduct.org/podcast/darrell-fernandes/