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The Secret to Growth Isn’t More Leads — It’s Better Customers | Brian O'Connor
Manage episode 490957809 series 3449675
Content provided by Millionaire University. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Millionaire University or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
#472 What if the easiest way to grow your business was hiding in plain sight — your existing customers? In this episode, host Brien Gearin welcomes back Brian O’Connor, ex-Deloitte consultant, founder of TalentHQ, and three-time MU guest, to dive deep into the power of customer success. Learn how businesses of all sizes — from SaaS companies to local service providers — can drive massive growth by retaining clients, generating referrals, collecting more reviews, and increasing lifetime customer value. Brian also shares how he helps companies hire top-tier talent from Latin America at a fraction of U.S. prices, and why the Customer Success Manager might be the most overlooked (and most profitable) role in your business. Whether you’re just starting out or scaling fast, this episode will help you unlock more revenue — without chasing new leads!
What we discuss with Brian:
+ Customer success vs. customer service
+ Retention, referrals, and renewals
+ How SaaS pioneered customer success
+ Reoccurring vs. recurring revenue
+ Upselling through relationship building
+ Why reviews drive local business growth
+ Hiring top talent in Latin America
+ Small business roles to outsource
+ Automating follow-up for repeat sales
+ Customer success for online communities
Thank you, Brian!
Subscribe to Brian's newsletter at OutlierGrowth.com.
Follow Brian on social media @thebrianfoconnor.
Email Brian at [email protected].
Watch the video podcast of this episode!
To get access to our FREE Business Training course go to MillionaireUniversity.com/training.
And follow us on:
Instagram
Facebook
Tik Tok
Youtube
Twitter
To get exclusive offers mentioned in this episode and to support the show, visit millionaireuniversity.com/sponsors.
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472 episodes
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Manage episode 490957809 series 3449675
Content provided by Millionaire University. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Millionaire University or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
#472 What if the easiest way to grow your business was hiding in plain sight — your existing customers? In this episode, host Brien Gearin welcomes back Brian O’Connor, ex-Deloitte consultant, founder of TalentHQ, and three-time MU guest, to dive deep into the power of customer success. Learn how businesses of all sizes — from SaaS companies to local service providers — can drive massive growth by retaining clients, generating referrals, collecting more reviews, and increasing lifetime customer value. Brian also shares how he helps companies hire top-tier talent from Latin America at a fraction of U.S. prices, and why the Customer Success Manager might be the most overlooked (and most profitable) role in your business. Whether you’re just starting out or scaling fast, this episode will help you unlock more revenue — without chasing new leads!
What we discuss with Brian:
+ Customer success vs. customer service
+ Retention, referrals, and renewals
+ How SaaS pioneered customer success
+ Reoccurring vs. recurring revenue
+ Upselling through relationship building
+ Why reviews drive local business growth
+ Hiring top talent in Latin America
+ Small business roles to outsource
+ Automating follow-up for repeat sales
+ Customer success for online communities
Thank you, Brian!
Subscribe to Brian's newsletter at OutlierGrowth.com.
Follow Brian on social media @thebrianfoconnor.
Email Brian at [email protected].
Watch the video podcast of this episode!
To get access to our FREE Business Training course go to MillionaireUniversity.com/training.
And follow us on:
Instagram
Facebook
Tik Tok
Youtube
Twitter
To get exclusive offers mentioned in this episode and to support the show, visit millionaireuniversity.com/sponsors.
EXCLUSIVE NordVPN Deal ➼ https://nordvpn.com/millionaire. Try it risk-free now with a 30-day money-back guarantee!
Want to hear from more incredible entrepreneurs? Check out all of our interviews here!
Learn more about your ad choices. Visit megaphone.fm/adchoices
472 episodes
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Similar to Millionaire University
Alessandro Bogliari, CEO and Co-Founder of The Influencer Marketing Factory, a global influencer marketing agency, talks with great guests about influencer marketing, social media, the creator economy, social commerce and much more.
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continue reading
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continue reading
Welcome to the What’s Next! Podcast. I’ve met so many brilliant people as I traveled the globe and have had some fascinating conversations that I’ve wished had been recorded so I could share them with you - this podcast was a way for me to recreate those moments and let you in on some fantastic insights. My current conversations center around one objective: what's next for companies and individuals as they look to innovate and grow. I hope these conversations inspire you as much as they have ...
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continue reading
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continue reading
Motley Fool Money is a daily podcast for stock investors. Weekday episodes offer a long-term perspective on business news with The Motley Fool's investment analysts. Weekend shows are a mix of investing classes and longer-form interviews. The show is hosted by Dylan Lewis, Ricky Mulvey, and Mary Long.
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continue reading
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