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Beyond the call with Jim Marshall
Manage episode 448464815 series 3450069
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In this episode, we welcome Jim Marshall, co-founder and CEO of the 911 Training Institute (www.911training.net) and author of The Resilient 911 Professional. A licensed mental health professional, Jim has dedicated his career to supporting the well-being of 911 dispatchers and emergency telecommunicators. He has developed science-driven training programs to equip dispatchers with tools to handle high-stress crisis situations, including mental health and suicide calls. In our conversation, Jim shares his insights on overcoming the hidden challenges of this work, addressing harmful “core cognitions,” and building resilience. He emphasizes the importance of peer support, debunks the "tough it out" mentality, and provides actionable advice for those struggling with mental health. This episode offers both hope and practical strategies for resilience on the frontline of emergency response.
Minds on the Frontline Podcast is brought to you by the Frontline Strong Together 5 Program. FST5 provides streamlined access to behavioral and mental health services, as well as crisis resources for Michigan’s frontline workers and their families. NEED HELP NOW? If you are a frontline worker in Michigan or an immediate family member experiencing any crisis—whether work-related, substance abuse, depression, relationships, finances, or other challenges—reach out by calling 1-833-34-STRONG or visit FST5.org for more information.
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