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AI to bridge India's billion-dollar customer service gap
Manage episode 443517800 series 2788519
Content provided by Mint Techcetra and Mint - HT Smartcast. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Mint Techcetra and Mint - HT Smartcast or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
In the latest episode of Mint Techcetra, host Deepti Ahuja sits down with Sumeet Mathur, Senior Vice President and Managing Director of ServiceNow India Technology and Business Center, to explore the growing customer service gap in India. As businesses promise more but often deliver less, this gap threatens to erode customer loyalty and brand value. In this insightful conversation, Sumeet sheds light on how AI and innovative technologies are revolutionizing customer service, streamlining operations, and improving responsiveness. They discuss real-world examples of businesses successfully transforming frustrating customer experiences into moments of delight.Tune in to find out how to not just meet, but exceed, customer expectations and turn your service strategy into a competitive edge!
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Manage episode 443517800 series 2788519
Content provided by Mint Techcetra and Mint - HT Smartcast. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Mint Techcetra and Mint - HT Smartcast or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
In the latest episode of Mint Techcetra, host Deepti Ahuja sits down with Sumeet Mathur, Senior Vice President and Managing Director of ServiceNow India Technology and Business Center, to explore the growing customer service gap in India. As businesses promise more but often deliver less, this gap threatens to erode customer loyalty and brand value. In this insightful conversation, Sumeet sheds light on how AI and innovative technologies are revolutionizing customer service, streamlining operations, and improving responsiveness. They discuss real-world examples of businesses successfully transforming frustrating customer experiences into moments of delight.Tune in to find out how to not just meet, but exceed, customer expectations and turn your service strategy into a competitive edge!
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continue reading
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The American healthcare system is one of the most innovative in the world. But it’s also riddled with complex challenges, such as access to affordable medications, inefficiency and administrative burdens, and communication barriers between providers. There’s clearly a better way—and at Surescripts, we have a unique sightline into what that may be. In this series, host Melanie Marcus, Chief Marketing Officer of Surescripts, sits down with today’s most inspiring and innovative leaders in healt ...
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continue reading
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continue reading
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