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Ep. #118: Sentiment Management, NPS & Stopping Defective Customers
Manage episode 417414412 series 2793578
In this episode, I delve into several key topics related to public perception, reputation management, and churn reduction. Here’s what you’ll learn:
Key Takeaways:
- Combating Negative Reviews: Strategies to address and mitigate negative reviews in the public domain by exceeding customer expectations and going above and beyond what other companies are doing.
- Cancellation Reversals: Effective techniques to stop defecting customers from leaving by implementing targeted cancellation reversal strategies.
Tune in to discover actionable insights on managing your public reputation and reducing customer churn to foster long-term business success.
↓ 𝗡𝗘𝗫𝗧 𝗦𝗧𝗘𝗣𝗦 ↓
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📖 CONTENT CAPITALIST: https://t.ly/9_9JG
===============
🎓 eLearning Academy: https://t.ly/u0Dk5
===============
🌐 Articles: https://michaelbecker.org/articles/
===============
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👉👉👉 𝐒𝐡𝐚𝐫𝐞, 𝐑𝐚𝐭𝐞, 𝐑𝐞𝐯𝐢𝐞𝐰
____________________________________
➤ Follow me on Instagram: https://www.instagram.com/officialmbecker
➤ Connect with me on LinkedIn: https://www.linkedin.com/in/mjbecker
____________________________________
➤ Get my book CONTENT CAPITALIST: https://t.ly/KDZAS
➤ Get my book ORDER OF THE INFINITE: https://a.co/d/7yaVPcq
➤ Enroll in my eLearning course for content entrepreneurs: https://michaelbecker.org/courses/content-capitalist-academy/
____________________________________
⭐ Turn on notifs to get pinged when I publish
➕ Follow/Subscribe
-- Thank you for listening, and namaste! --
Hosted on Acast. See acast.com/privacy for more information.
131 episodes
Manage episode 417414412 series 2793578
In this episode, I delve into several key topics related to public perception, reputation management, and churn reduction. Here’s what you’ll learn:
Key Takeaways:
- Combating Negative Reviews: Strategies to address and mitigate negative reviews in the public domain by exceeding customer expectations and going above and beyond what other companies are doing.
- Cancellation Reversals: Effective techniques to stop defecting customers from leaving by implementing targeted cancellation reversal strategies.
Tune in to discover actionable insights on managing your public reputation and reducing customer churn to foster long-term business success.
↓ 𝗡𝗘𝗫𝗧 𝗦𝗧𝗘𝗣𝗦 ↓
===============
📖 CONTENT CAPITALIST: https://t.ly/9_9JG
===============
🎓 eLearning Academy: https://t.ly/u0Dk5
===============
🌐 Articles: https://michaelbecker.org/articles/
===============
____________________________________
👉👉👉 𝐒𝐡𝐚𝐫𝐞, 𝐑𝐚𝐭𝐞, 𝐑𝐞𝐯𝐢𝐞𝐰
____________________________________
➤ Follow me on Instagram: https://www.instagram.com/officialmbecker
➤ Connect with me on LinkedIn: https://www.linkedin.com/in/mjbecker
____________________________________
➤ Get my book CONTENT CAPITALIST: https://t.ly/KDZAS
➤ Get my book ORDER OF THE INFINITE: https://a.co/d/7yaVPcq
➤ Enroll in my eLearning course for content entrepreneurs: https://michaelbecker.org/courses/content-capitalist-academy/
____________________________________
⭐ Turn on notifs to get pinged when I publish
➕ Follow/Subscribe
-- Thank you for listening, and namaste! --
Hosted on Acast. See acast.com/privacy for more information.
131 episodes
All episodes
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