Go offline with the Player FM app!
535 - Damian Stirrett on The Consumer Voice Report
Manage episode 483718501 series 2663958
Rory McGowan speaks to Damian Stirrett from ServiceNow. Damian tells us all about the 2025 Consumer Voice Report. This looks at Brits' attitudes towards AI customer service, with an increasing number expecting AI chatbots to pick up on and adapt to their mood. But there remains a lack of trust in AI to fulfil certain tasks and not make things more difficult.
https://www.servicenow.com/uk/
529 episodes
Manage episode 483718501 series 2663958
Rory McGowan speaks to Damian Stirrett from ServiceNow. Damian tells us all about the 2025 Consumer Voice Report. This looks at Brits' attitudes towards AI customer service, with an increasing number expecting AI chatbots to pick up on and adapt to their mood. But there remains a lack of trust in AI to fulfil certain tasks and not make things more difficult.
https://www.servicenow.com/uk/
529 episodes
All episodes
×Welcome to Player FM!
Player FM is scanning the web for high-quality podcasts for you to enjoy right now. It's the best podcast app and works on Android, iPhone, and the web. Signup to sync subscriptions across devices.