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535 - Damian Stirrett on The Consumer Voice Report

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Manage episode 483718501 series 2663958
Content provided by Modern Mindset. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Modern Mindset or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

Rory McGowan speaks to Damian Stirrett from ServiceNow. Damian tells us all about the 2025 Consumer Voice Report. This looks at Brits' attitudes towards AI customer service, with an increasing number expecting AI chatbots to pick up on and adapt to their mood. But there remains a lack of trust in AI to fulfil certain tasks and not make things more difficult.

https://www.servicenow.com/uk/

  continue reading

529 episodes

Artwork
iconShare
 
Manage episode 483718501 series 2663958
Content provided by Modern Mindset. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Modern Mindset or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

Rory McGowan speaks to Damian Stirrett from ServiceNow. Damian tells us all about the 2025 Consumer Voice Report. This looks at Brits' attitudes towards AI customer service, with an increasing number expecting AI chatbots to pick up on and adapt to their mood. But there remains a lack of trust in AI to fulfil certain tasks and not make things more difficult.

https://www.servicenow.com/uk/

  continue reading

529 episodes

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