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51. How to Create a Referral-Worthy Client Experience
Manage episode 463829488 series 3501408
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Have you ever wished your clients would rave about your business and send you referrals without you even asking?
In this episode of Moms Make Money, we're diving into what it takes to create a client experience so exceptional that your clients can’t help but spread the word.
In this Episode:
[01:06] Why a referral-worthy client experience is crucial
[02:00] The key elements of a referral-worthy experience
[02:46] Step 1: Making an incredible first impression
[03:47] Step 2: Communicating proactively and consistently
[04:47] Step 3: Going the extra mile without overwhelming yourself
[05:43] Step 4: Delivering outstanding results
[06:17] Step 5: Ending the relationship on a high note
[06:50] How to ask for referrals without feeling pushy
[07:53] Mindset shifts to cultivate referral-ready clients
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