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Content provided by FlexMR. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by FlexMR or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
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#65 - Customer Closeness, Research Delivery & Insight Leadership
Manage episode 489717434 series 3377566
Content provided by FlexMR. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by FlexMR or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
When asked about the insight that surprised her most throughout her career, today's guest didn't answer with an unexpected fact about consumers - but instead an observation about how stakeholder response to insight is influenced significantly by its delivery. That's the jumping off point for a wide-ranging discussion with Rosemary Hadden, Head of Customer and Market Insight at City & Guilds.
In this episode, new MRX Lab host Paul Hudson explores what it takes to become an insight leader with Rose - including the importance of building a strong team, having a strategic outlook, and speaking the language of stakeholders. That's how we achieve cut through and get customer focus to permeate decision making.
---
Presented by: Paul Hudson, CEO @ FlexMR
Featuring: Rosemary Hadden, Customer and Market Insight Manager at City & Guilds
For more info on FlexMR, visit www.flexmr.net
Or connect via LinkedIn / Twitter / Facebook
65 episodes
Share
Manage episode 489717434 series 3377566
Content provided by FlexMR. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by FlexMR or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
When asked about the insight that surprised her most throughout her career, today's guest didn't answer with an unexpected fact about consumers - but instead an observation about how stakeholder response to insight is influenced significantly by its delivery. That's the jumping off point for a wide-ranging discussion with Rosemary Hadden, Head of Customer and Market Insight at City & Guilds.
In this episode, new MRX Lab host Paul Hudson explores what it takes to become an insight leader with Rose - including the importance of building a strong team, having a strategic outlook, and speaking the language of stakeholders. That's how we achieve cut through and get customer focus to permeate decision making.
---
Presented by: Paul Hudson, CEO @ FlexMR
Featuring: Rosemary Hadden, Customer and Market Insight Manager at City & Guilds
For more info on FlexMR, visit www.flexmr.net
Or connect via LinkedIn / Twitter / Facebook
65 episodes
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Similar to MRX Lab
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continue reading
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