The power of Data is undeniable. And unharnessed - it’s nothing but chaos. Making data your ally. Using it to lead with confidence and clarity. Host Jess Carter is solving problems in real-time to reveal what’s possible. Helping communities and people thrive. This is Data Driven Leadership, a show brought to you by Resultant.
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EP 272 Vendor Loyalty: Embracing Innovation and Excellence with Our New Partner
Manage episode 485264954 series 2600502
Content provided by Paco Lebron and Rick Smith and Paco Lebron. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Paco Lebron and Rick Smith and Paco Lebron or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Breaking up with a vendor is only the beginning. In this week’s MSP Unplugged, we take you behind the scenes of what happens next. We share how we prepared, planned, and executed the transition to a new vendor—without disrupting service or compromising client trust.
We won’t name names, but we will tell you the exact framework we used to:
- Evaluate vendors the right way
- Offboard with professionalism
- Onboard with confidence
- Set expectations for support, communication, and service from day one
If you’re an MSP thinking about switching tools or vendors, this is your playbook for doing it right.
👉 Don’t forget to like, comment, and subscribe for more insights from the front lines of IT!
#MSPUnplugged #ClientOnboarding #MSPProcesses #CustomerExperience #MSPBusiness
Full Video Podcast Link: https://youtu.be/maBBkcez6Tc
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MSP Unplugged
Paco Lebron from ProdigyTeks
Email: [email protected]
Rick Smith from Renactus Technology
Email: [email protected]
Corey L Kirkendoll from 5K Technical Services
210 episodes
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Manage episode 485264954 series 2600502
Content provided by Paco Lebron and Rick Smith and Paco Lebron. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Paco Lebron and Rick Smith and Paco Lebron or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Breaking up with a vendor is only the beginning. In this week’s MSP Unplugged, we take you behind the scenes of what happens next. We share how we prepared, planned, and executed the transition to a new vendor—without disrupting service or compromising client trust.
We won’t name names, but we will tell you the exact framework we used to:
- Evaluate vendors the right way
- Offboard with professionalism
- Onboard with confidence
- Set expectations for support, communication, and service from day one
If you’re an MSP thinking about switching tools or vendors, this is your playbook for doing it right.
👉 Don’t forget to like, comment, and subscribe for more insights from the front lines of IT!
#MSPUnplugged #ClientOnboarding #MSPProcesses #CustomerExperience #MSPBusiness
Full Video Podcast Link: https://youtu.be/maBBkcez6Tc
---------------------------------------------------
Connect with us!
---------------------------------------------------
MSP Unplugged
Paco Lebron from ProdigyTeks
Email: [email protected]
Rick Smith from Renactus Technology
Email: [email protected]
Corey L Kirkendoll from 5K Technical Services
210 episodes
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