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How An Indian CEO Built The World’s Best Digital Bank | Piyush Gupta On DBS Bank
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In this episode of The Core Report Weekend Edition, Govindraj Ethiraj speaks with Piyush Gupta, CEO of DBS Bank, on how DBS transformed from a traditional bank into the world’s best digital bank.🔍 Discover how AI, customer obsession, and cultural change helped DBS lead a fintech revolution — and how they're using embedded finance, predictive analytics, and Gen AI to reshape banking in 19 countries.💡 Key topics covered:1) How DBS became a billion-dollar AI-powered bank2) The concept of "embedded finance" and invisible banking3) Why "nobody wakes up wanting to go banking"4) Cybersecurity in the age of deepfakesThe future of personalized, AI-driven banking5) What DBS learned from Alibaba, Uber, and Netflix6) DBS’s India strategy & digital-only banking insights🔗 Stay tuned till the end as Piyush reveals DBS’s bold bets on blockchain, digital assets, and the future of programmable money.📌 Timestamps(00:00) Introduction(01:22) DBS’ early adoption of technology for banking(03:15) Programme of Change and Digital Transformation(05:29) Balancing being a tech company and a bank at the same time(06:20) Embedded Finance(07:03) Support from Regulatory Bodies(08:00) Issues around trust(10:00) AI and finance and nudges(12:48) Difference of culture between countries(14:23) Example of AI and mortgages and other use cases(16:40) Gen AI(18:22) Innovation processes(19:38) Blockchain and digital assets(20:40) DBS in India(22:20) Plans for India
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