How to Handle Bad Yelp Reviews Like a Pro!

Not Just Lashes: The Good, Bad, and Ugly

Struggling with bad reviews? Don’t panic! We’ll guide you on how to professionally respond to unhappy clients, turn negative experiences into learning opportunities, and protect your lash business reputation.

👉 Whether you’re a lash artist, salon owner, or beauty business entrepreneur, this episode is packed with must-know strategies to help you thrive in the industry.

🔔 Don’t forget to like, comment, and subscribe for more lash business tips!

💡 Topics Covered:

✔️ How to professionally respond to negative reviews

✔️ Turning 1-star reviews into loyal clients

✔️ The do’s & don’ts of handling customer complaints

✔️ Building a strong online reputation for your lash business

00:33 Introduction to Not Just Lashes

00:47 Handling Reviews and Miscommunications

04:08 Importance of Communication with Clients

10:19 Review Analysis and Owner Responses

24:08 Customer Confrontation Escalates

24:57 Handling Negative Reviews Professionally

26:48 Effective Communication with Clients

29:42 Personal Experiences with Client Issues

31:39 Learning from Negative Feedback

33:53 Dealing with Difficult Clients

41:41 Preventative Measures for Client Satisfaction

📌 Let’s connect! Drop a comment below: What’s the worst review your salon has ever received? How did you handle it? 👇

✨ Follow us for more lash biz tips:

📸 Instagram: Notjustlashespodcast

🎤 Listen on Spotify/Apple Podcasts: Not Just Lashes: The Good, Bad, and Ugly

🔥 #LashBusiness #LashSalon #BeautyBusiness #LashArtist #LashExtensions #SalonMarketing #YelpReviews #ClientRetention #LashBoss #EntrepreneurLife #SmallBusinessTips #LashTech #BusinessGrowth