Sales, Service, and Security: How Brandon Layhew Leads ByteTime

Now That's IT: Stories of MSP Success

In this episode of Now That’s IT: Stories of MSP Success, we sit down with Brandon Layhew, President and Managing Partner of ByteTime, to explore his incredible journey from sales success to leading a thriving MSP. Brandon shares how he turned a stagnant IT company into a fast-growing MSP by blending a service-first approach with cutting-edge cybersecurity offerings.

For current and aspiring MSP leaders, this episode is packed with actionable insights on leveraging strong client relationships, evolving your services, and embracing cybersecurity to drive business growth. Learn how Brandon navigated challenges, adapted to industry changes, and turned adversity into an opportunity to propel ByteTime forward.

Whether you’re looking to strengthen your MSP’s sales strategy, enhance your service offerings, or build a robust cybersecurity foundation, Brandon’s story offers valuable lessons for every MSP leader. Tune in to discover how to balance sales, services, and security to position your MSP for long-term success.

N-able also produces Beyond the Horizon. Hosted by industry veterans, this podcast delves deep into the findings of the annual MSP Horizons Report, providing actionable insights to transform your IT business. Listen & Subscribe Wherever You Get Your Podcasts.

'Now that's it: Stories of MSP Success,' dives into the journeys of some of the trailblazers in our industry to find out how they used their passion for technology to help turn Managed Services into the thriving sector it is today.
Every episode is packed with the valuable insights, practical strategies, and inspiring anecdotes that lead our guests to the transformative moment when they knew….. Now, that's it.
This podcast provides educational information about issues that may be relevant to information technology service providers.

Nothing in the podcast should be construed as any recommendation or endorsement by N-able, or as legal or any other advice.

The views expressed by guests are their own and their appearance on the podcast does not imply an endorsement of them or any entity they represent.

Views and opinions expressed by N-able employees are those of the employees and do not necessarily reflect the view of N-able or its officers and directors.

The podcast may also contain forward-looking statements regarding future product plans, functionality, or development efforts that should not be interpreted as a commitment from N-able related to any deliverables or timeframe.

All content is based on information available at the time of recording, and N-able has no obligation to update any forward-looking statements.

Chapters

1. Journey of MSP Success (00:00:00)

2. Professional and Personal Reset (00:04:54)

3. Navigating Relationships and Business Challenges (00:10:52)

4. Coaching, Leadership, and Embracing Chaos (00:24:04)

5. Evolution of MSP Industry Embracing Chaos (00:28:27)

6. Ranking Handsomeness and Team Dynamics (00:34:15)