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Omega Performance Knowledge Series Podcast – You Can’t Fake Product Knowledge
Manage episode 150704038 series 1004403
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As organizations look to increase wallet share and deepen customer relationships to ensure loyalty, employees and managers at all levels must identify customer needs quickly and accurately, and match them with appropriate solutions. The ability to recall product features and benefits in the context of customer needs is critical to achieving the business results organizations need. The challenge is reaching product mastery when time is limited and business initiatives are underway.
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