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Navigating Customer Success in Transportation with Jasmine Martin
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TMSA’s On the Move Podcast – Featuring Jasmine Martin
In this episode of TMSA On the Move, we sit down with Jasmine Martin, Vice President of Customer Success at Fortune Logistics, to explore how her commitment to people, process, and partnership has powered her career and leadership style. With a varied career in transportation, logistics, and supply chain operations, Jasmine brings a unique passion for operational excellence, customer advocacy, and team empowerment.
Jasmine will share how she approaches customer success in an industry where strong relationships are everything.
Check out the Transportation Sales and Marketing Association (TMSA) website or engage with us on LinkedIn.
Chapters
1. Introduction to Jasmine Martin (00:00:00)
2. Jasmine's 15-Year Career Journey (00:01:11)
3. Defining Customer Success in Logistics (00:05:09)
4. Industry Challenges and Communication (00:06:28)
5. Technology and Human Connection (00:12:13)
6. Learning from TMSA Conference (00:16:00)
7. Advice to Younger Self (00:21:22)
57 episodes
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