Go offline with the Player FM app!
Outsourcing generative AI projects: how satisfied are enterprise customers?
Manage episode 440651395 series 3372928
How satisfied are enterprise customers with the results of their outsourcing investments when it comes to generative AI? Mrinal Rai, assistant director and principal analyst at ISG, unpacks what the technology sourcing and advisory company’s customers are saying about this. Rai, who leads research for the future of work and enterprise customer experience at ISG, adds that irrespective of current challenges, and less-than-satisfactory results in some specific areas, large businesses plan to keep up their AI investments.
474 episodes
Manage episode 440651395 series 3372928
How satisfied are enterprise customers with the results of their outsourcing investments when it comes to generative AI? Mrinal Rai, assistant director and principal analyst at ISG, unpacks what the technology sourcing and advisory company’s customers are saying about this. Rai, who leads research for the future of work and enterprise customer experience at ISG, adds that irrespective of current challenges, and less-than-satisfactory results in some specific areas, large businesses plan to keep up their AI investments.
474 episodes
All episodes
×Welcome to Player FM!
Player FM is scanning the web for high-quality podcasts for you to enjoy right now. It's the best podcast app and works on Android, iPhone, and the web. Signup to sync subscriptions across devices.