How AI Will Reshape Banking | Open Dialogue | Episode 34

Open Dialogue by Axis Bank

AI is transforming banking — but not in the way most headlines suggest.In this episode, we break down how AI is quietly reshaping everything from banking operations to customer engagement. From automating contact centers to redesigning credit journeys and software development, we explore the real, behind-the-scenes shift underway.We also discuss when AI will start showing up in the P&L, how it will change banking jobs, and what the "AI-powered bank of the future" could look like.Watch for a grounded, insider view on AI’s real impact in banking — today and tomorrow.Speakers —Sameer Shetty: Group Executive, Digital Banking & Transformation, Axis BankSubrat Mohanty: Executive Director, Banking Operations & Transformation, Axis Bank.🔔 Like, comment, and subscribe for more on AI, finance, and the future of work.#AIinBanking #GenerativeAI #BankingTech #FinTech #ArtificialIntelligence #DigitalBanking #AIRevolution #BankingInnovation #FutureOfBanking #AITransformation #MachineLearning #CustomerExperience #BankingAutomation #DataScience #FinancialServices #AIChatbots #RiskManagement #CreditScoring #FraudDetection #TechInBanking #AIImpactChapters:0:00 - Introduction to the AI Breakthrough & Early Impact2:15 - A Brief History of Artificial Intelligence6:14 - The Internet's Role: Data Availability & the Challenge of Text12:56 - The Transformer Model: A Game Changer17:40 - The AI Trifecta: Data, Compute, and Advanced Models Converge21:12 - AI in Banking: Addressing Job Displacement & Current Stage23:11 - Automating Banking Operations with AI39:07 - AI's Transformative Role in Contact Centers1:01:49 - AI in MIS, Analytics & Sales1:04:31 - AI-Enabled Customer Propositions & Agentic Banking1:23:23 - The Future Bank: No Maker, Only Checker & Zero LatencySUBSCRIBE TO US: https://www.youtube.com/@OpenDialogueByAxis Download Axis Bank App: https://play.google.com/store/apps/de...For more informative videos and discussion on important topics related to Banking, finance & economics:LinkedIn - https://in.linkedin.com/company/axis-bank Instagram - https://www.instagram.com/opendialoguebyaxisbankFacebook - https://www.facebook.com/axisbank/Twitter - https://x.com/AxisBankCopyright:©Axis Bank Limited [2025]. All rights reserved. This video and all other videos in this channel are protected by copyright law and may not be used or reproduced without the express written permission of the copyright owner.STATUTORY DISCLAIMER:By accessing this video podcast “Podcast”, I acknowledge that Axis Bank Limited and its subsidiaries ("AXIS BANK") makes no warranty, guarantee, or representation as to the accuracy or sufficiency of the information featured in this Podcast. The information, opinions, and recommendations presented in this Podcast are for general information only and any reliance on the information provided in this Podcast is done at your own risk. This Podcast should not be considered professional advice. Unless specifically stated otherwise, AXIS BANK does not endorse, approve, recommend, or certify any information, product, process, service, or organization presented or mentioned in this Podcast, and information from this Podcast should not be referenced in any way to imply such approval or endorsement. Moreover, AXIS BANK makes no warranty that this Podcast, or the server that makes it available, is free of viruses, worms, or other elements or codes that manifest contaminating or destructive properties.AXIS BANK EXPRESSLY DISCLAIMS ANY AND ALL LIABILITY OR RESPONSIBILITY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR OTHER DAMAGES ARISING OUT OF ANY INDIVIDUAL'S USE OF, REFERENCE TO, RELIANCE ON, OR INABILITY TO USE, THIS PODCAST INFORMATION PRESENTED IN THIS PODCAST