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Open Threads
1 Community Business on Your Own Terms w/ Daniel Vassallo (Small Bets) 1:21:44
1:21:44 Play Later Play Later Lists Like Liked1:21:44
Play Later Play Later Lists Like LikedWhat a fascinating episode with Daniel Vassallo , creator of smallbets.com . From leaving Amazon to become self-employed, to experimenting and iterating on business models, software, books, courses, and finally his flagship community, Small Bets.
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Open Threads
1 Evolving Developer Education w/ Joel Hooks (egghead.io & badass.dev) 56:48
56:48 Play Later Play Later Lists Like Liked56:48
Play Later Play Later Lists Like LikedHad a fascinating conversation today with Joel Hooks who runs egghead.io and badass.dev . We talked about about the evolving landscape of online education in the developer space. Recorded on September 5th, 2024.
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Open Threads
1 Optimizing For Sanity w/ Chris Oliver (GoRails) 1:20:17
1:20:17 Play Later Play Later Lists Like Liked1:20:17
Play Later Play Later Lists Like LikedChris Oliver, the creator behind GoRails , Jumpstart , HatchBox and his new product, SellRepo , joins me to talk bootstrapping his Ruby on Rails training business and related tools with only a team of 3! A great wide-ranging conversation. Recorded on September 4th, 2024 Note: Sorry! My short intro audio is left speaker only... But that's fixed after the first minute!…
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Open Threads
1 Programmatic SEO Projects With Josh Pigford 52:03
52:03 Play Later Play Later Lists Like Liked52:03
Play Later Play Later Lists Like LikedI caught up with Josh Pigford today, founder of Maybe , ToolStash , and many other projects . We covered a lot of ground across many of his different projects, but spent the bulk of this chat geeking out about programmatic SEO. The strategy, the technical approach, and exactly what (and how) he built some of his AI-generated content marketing strategies for his projects. We recorded this interview on August 6th, 2024.…
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Open Threads
1 Bringing Great Design to WordPress with Mike McAllister 33:09
33:09 Play Later Play Later Lists Like Liked33:09
Play Later Play Later Lists Like LikedMike McAllister is a designer of brands, websites, products, and WordPress goodness... Here in part 2 of our conversation, we dive into Mike's current work on OllieWP , a new product that brings great design to the WordPress ecosystem. We also talked about the balance of working on products with taking on selective design consulting partnerships with clients. This conversation was recorded on March 6th, 2024…
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1 From Designing Products to Acquihired with Mike McAllister 27:25
27:25 Play Later Play Later Lists Like Liked27:25
Play Later Play Later Lists Like LikedMike McAllister has an incredible track record as a designer of brands, websites, products, and WordPress goodness... In part 1, we talked about Mike's experience building a successful WordPress products business that was acquired by WPEngine, and what he learned from the transition between indie product founder to acquihired in a large organization. In part 2, we'll dive into Mike's current work on OllieWP , a new product for designing in blocks in WordPress. This conversation was recorded on March 6th, 2024…
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Open Threads
1 From Products to Product Agency with Shawn Adrian of Input Logic 1:07:09
1:07:09 Play Later Play Later Lists Like Liked1:07:09
Play Later Play Later Lists Like LikedHere's my conversation with Shawn Adrian, co-founder of Input Logic , a product design and development agency. They're also launching their own product in 2024 in the AI journaling space, called Stilo.ai . This conversation was recorded on March 5th, 2024.
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Open Threads
1 The 80/20 Software Consultancy Model with Daniel Coulbourne 1:05:23
1:05:23 Play Later Play Later Lists Like Liked1:05:23
Play Later Play Later Lists Like LikedDaniel Coulbourne is the cofounder of Thunk.dev and the co-host of the Talking Businessly podcast. We had a great conversation about the "80/20 model" in software development consulting, striking a balance between working with clients and building your own products and projects. This conversation was recorded on February 27th, 2024.…
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Jack McDade is the creator of the new course, Radical Design . He's also the founder of Statamic CMS. In this contuation of our conversation, we talked about Jack's unique approach to designing things and how he strikes a balance between fun refreshing projects like this, and running a successful product company. Brian and Jack's conversation was recorded on February 20th, 2024.…
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Jack McDade is the founder of Statamic CMS and the creator of the new course, Radical Design . In this conversation, Jack shared his story of going from film maker to full stack designer and developer to building a website CMS product. Brian and Jack's conversation was recorded on February 20th, 2024.…
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1 Software founder life in NYC with Sam Selikoff 18:03
18:03 Play Later Play Later Lists Like Liked18:03
Play Later Play Later Lists Like LikedSam Selikoff , cofounder of BuildUI , returns to the show and we talk all about NYC! New York City, one of my favorite places. Brian and Sam’s conversation was recorded on December 15th, 2023. (00:00) - Software founder life in NYC with Sam Selikoff (02:59) - What is the crowd like? (05:08) - New York's downfall - sports teams (06:56) - Working remotely in NYC (10:47) - City life vs. Suburb life (12:39) - NY energy (crazy and all!) (14:27) - Cost of living…
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Open Threads
1 Building a Courses Business with a YouTube audience with Kevin Powell 23:27
23:27 Play Later Play Later Lists Like Liked23:27
Play Later Play Later Lists Like LikedKevin Powell returns to the show where we talk about the business side of his work as a YouTuber and teacher of front-end development and CSS. Brian and Kevin’s conversation was recorded on December 7th, 2023. (00:00) - Building a Courses Business with a YouTube audience with Kevin Powell (01:34) - Kevin's ideal customer journey (03:18) - Using call-to-action cards on YouTube (05:35) - Kevin's channels of revenue (09:23) - Running a Discord community (12:27) - Pricing and course organization (16:53) - Once off vs Memberships (18:54) - Deciding what to create next (20:45) - Kevin's 2024 resolutions…
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Open Threads
1 How Lianna Patch Reinvented Her Copywriting Business 28:49
28:49 Play Later Play Later Lists Like Liked28:49
Play Later Play Later Lists Like LikedLianna Patch wasn’t thrilled with the work she was doing, who she was doing it for, and the lack of fun she was having as a professional copywriter. So she changed everything and relaunched her Punchline Copy business with a focus on comedic copy. Brian and Lianna’s conversation was recorded on December 13th, 2023. (00:00) - How Lianna Patch Reinvented Her Copywriting Business (01:48) - The evolution of Pubchline copy (07:02) - Lianna's main client base (08:26) - How to be an ideal client (11:03) - How Lianna structures her business (15:44) - Offering productized services (19:02) - ..And larger projects? (20:06) - 2024's roadmap (24:05) - Moving from consulting to "passive" revenue…
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1 Fractional Product Management to SaaS Cofounder with James Lewis 33:33
33:33 Play Later Play Later Lists Like Liked33:33
Play Later Play Later Lists Like LikedI invited James Lewis on to help understand the idea of a “fractional product manager” (and we covered that) but it turned into James’ story of how we transitioned from that into cofounder of a new SaaS, Lemon , in the payments space. Brian and James’ conversation was recorded on December 8th, 2023. (00:00) - Fractional Product Management to SaaS Cofounder with James Lewis (02:13) - James' current day to day (05:04) - Transitioning from dev to project management (08:10) - The first big move and early learnings (13:50) - Working as a fractional product manager for lemon (16:10) - How James landed the lemon role (18:02) - Dusting off the dev hat (21:05) - What is lemon? (22:55) - ...And how does it work? (26:15) - lemon's current roadmap…
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Open Threads
1 From Founder to Coaching Founders with Justin Ferriman 21:19
21:19 Play Later Play Later Lists Like Liked21:19
Play Later Play Later Lists Like LikedJustin Ferriman returns and we discuss his post-exit transition to becoming a business coach for other founders. Brian and Justin’s conversation was recorded on November 10th, 2023. (00:00) - From Founder to Coaching Founders with Justin Ferriman (01:26) - Justin's coaching story (03:09) - The Know/Like/Trust list (04:13) - Ideation to execution (05:38) - How Justin is structuring his coaching offerings (11:58) - Keeping room for growth (13:35) - Justin on marketing his coaching business (15:31) - Being active in a community > Hard sell (18:20) - Using quality content to build trust…
Hey! Just want to let you know that I’ll be taking a break (for a bit) from recording new episodes of this Open Threads podcast. But don’t unsubscribe! I promise to come back to this feed with new conversations as soon as the opportunity arises. In the meantime, be sure to check out my other podcast, Bootstrapped Web , which my co-host Jordan and I continue to publish on a weekly(ish) basis. That show is where we both share our behind-the-scenes real-time stories of running our businesses. 10-years in and our long-time fans really seem to enjoy it. I invite you to come along for the ride there! I’m always sharing my updates on Twitter @casjam and in my newsletter, which you can subscribe to at briancasel.com . I’ll be back on this feed soon enough!…
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Open Threads
1 Pivoting and Building Awareness for a New Product (in a Competitive Space) with J.R. Farr 26:13
26:13 Play Later Play Later Lists Like Liked26:13
Play Later Play Later Lists Like LikedLemon Squeezy , the new platform for building SaaS businesses went through quite a few iterations before J.R. Farr and the Make Lemonade crew figured out what it is and who it’s for… And how to make people aware. Lots of gems in this conversation! Brian and J.R.'s conversation was recorded on February 13, 2023.…
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Open Threads
1 Newsletter-Driven Entrepreneurial Exploration with Corbett Barr 24:44
24:44 Play Later Play Later Lists Like Liked24:44
Play Later Play Later Lists Like LikedI invited Corbett back on the show when I noticed he’s been picking up steam on his Substack-based newsletter, Starting Things . Clearly, he’s in the exploration phase of his next entrepreneurial chapter. The perfect time for an Open Threads check-in :) Brian and Corbett's conversation was recorded on February 6, 2023.…
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Open Threads
1 The Hidden Value Organizing and Attending a Conference for Fellow Founders with Tyler Tringas 17:44
17:44 Play Later Play Later Lists Like Liked17:44
Play Later Play Later Lists Like LikedFounder Summit was one of the best conferences I’ve attended because it’s built on the idea that a conference is really about the relationships, not the headline speakers. Tyler Tringas, founder of Calm Company Fund , takes us through how Founder Summit came together and where it’s going next. Brian and Tyler's conversation was recorded on January 30, 2023.…
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Open Threads
1 Creating Noteworthy Podcasts for Big Brands (as a business) with Harry Morton 29:47
29:47 Play Later Play Later Lists Like Liked29:47
Play Later Play Later Lists Like LikedHarry Morton, founder of Lower Street , is back on the show today to take us inside the creative process behind big brand podcast productions. These aren’t your run-of-the-mill interview shows. This is what next-level podcasting looks like — and how Harry built an amazing agency business around it. Brian and Harry's conversation was recorded on January 23, 2023.…
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Open Threads
1 Forming a Dream Team Partnership with J.R. Farr 20:44
20:44 Play Later Play Later Lists Like Liked20:44
Play Later Play Later Lists Like LikedIn 2020, after a hugely successful run building and exiting MOJO Marketplace, J.R. Farr announced the formation of a “dream team” new company known as Make Lemonade . What they’re making is truly impressive. We get into it! Brian and J.R's conversation was recorded on January 16, 2023.
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Open Threads
1 Hitting the Creative Reset Button (in between businesses) with Corbett Barr 26:42
26:42 Play Later Play Later Lists Like Liked26:42
Play Later Play Later Lists Like LikedAfter building, selling and exiting Fizzle, a community and content-based business, Corbett Barr decided to hit the reset button. How? By deleting all of his social media and past blog content to start with a clean slate. We explore what came next. Brian and Corbett's conversation was recorded on January 9, 2023.…
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Open Threads
1 Starting & Sustaining a Fund for Calm Companies with Tyler Tringas 32:09
32:09 Play Later Play Later Lists Like Liked32:09
Play Later Play Later Lists Like LikedFrom bootstrapping and selling a SaaS to… Starting a fund for bootstrapped SaaS companies. Tyler Tringas talks about that transition and what he’s learned since starting and growing Calm Company Fund . Brian and Tyler's conversation was recorded on January 2, 2023.
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Open Threads
1 Talking Code & Product with Benedikt Deicke 21:37
21:37 Play Later Play Later Lists Like Liked21:37
Play Later Play Later Lists Like LikedIt’s strange how little we talk about the code side of building and running a software business. So Benedikt Deicke, technical co-founder of Userlist , joins me to geek out on Rails, front-end frameworks, software testing, and more. Brian and Benedikt's conversation was recorded on December 19, 2022.…
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Open Threads
1 A Music Production Geek Out Session with Harry Morton 29:07
29:07 Play Later Play Later Lists Like Liked29:07
Play Later Play Later Lists Like LikedI’m on a quest to geek out with all my founder friends who are also musicians. Harry Morton shares a love for the combo of tech + creativity in music production. We geeked out about pursuing careers in recording studios, synthesizers, making music as a hobby, and buying unnecessary music gear. Brian and Harry's conversation was recorded on December 12, 2022.…
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Open Threads
1 American Founder Life Abroad (and Back) with Craig Hewitt 28:30
28:30 Play Later Play Later Lists Like Liked28:30
Play Later Play Later Lists Like LikedCraig Hewitt, founder of Castos , moved to France for 5 years but he and his family have moved back here to the States. We unpack life and business abroad vs. stateside and the many tradeoffs. Brian and Craig's conversation was recorded on December 5, 2022.
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1 Shipping Speed & Deciding What to Build Next with Benedikt Deicke 45:09
45:09 Play Later Play Later Lists Like Liked45:09
Play Later Play Later Lists Like LikedIn SaaS, speed matters. A lot. Benedikt Deicke, co-founder of Userlist , joins me to chat about shipping speed and how we decide what to build next. It’s too easy to get these essentials wrong! Brian and Benedikt's conversation was recorded on November 28, 2022.
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1 Geeking out on Music Documentaries with Justin Jackson 39:10
39:10 Play Later Play Later Lists Like Liked39:10
Play Later Play Later Lists Like LikedI could talk for days about music. So can Justin Jackson, cofounder of Transistor . So we geeked out on our favorite bands, documentaries, and how these experiences actually shape us as entrepreneurs (believe it or not!). Brian and Justin's conversation was recorded on November 21, 2022.
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Open Threads
1 Starting Over with a New SaaS Idea with Nathan Powell 18:15
18:15 Play Later Play Later Lists Like Liked18:15
Play Later Play Later Lists Like LikedAfter exiting his 1st SaaS and shuttering all his social media profiles, Nathan Powell is back online with a new idea for a SaaS - Feature Flux . Let’s dig into it. Brian and Nathan's conversation was recorded on November 14, 2022.
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Open Threads
1 Quitting the Internet (for a while) with Nathan Powell 32:57
32:57 Play Later Play Later Lists Like Liked32:57
Play Later Play Later Lists Like LikedThe story of why Nathan Powell quit the internet for a while after exiting his SaaS business (and why he came back to start his new company, Feature Flux ). Brian and Nathan's conversation was recorded on November 7, 2022.
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Open Threads
1 Teaching User Interface Development with Sam Selikoff (BuildUI) 39:13
39:13 Play Later Play Later Lists Like Liked39:13
Play Later Play Later Lists Like LikedSam Selikoff , cofounder of BuildUI joins me for a wide-ranging (and sometimes technical) conversation about his journey as a software engineer, and his business teaching UI development with video courses and YouTube. Brian and Sam’s conversation was recorded on December 15th, 2023. (00:00) - Teaching User Interface Development with Sam Selikoff (BuildUI) (04:47) - Sam's elevator pitch (06:16) - Marketing as front end only (at first)z (09:50) - BuildUI courses and staying up to date (18:17) - BuildUI's UI (...and UX) (20:53) - Sam's time at TED (25:37) - Transition from TED to BuildUI (29:02) - BuildUI origin story (32:12) - Pivoting moments for BuildUI…
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Open Threads
1 The Health Pendulum as Entrepreneurs with Jay Clouse 13:55
13:55 Play Later Play Later Lists Like Liked13:55
Play Later Play Later Lists Like LikedJay Clouse , founder of Creator Science , returns to the show and we have a fun episode where we talk about our lives away from the cameras and mics to talk about how we stay fit and healthy (or at least try to be). Brian and Jay’s conversation was recorded on November 8th, 2023. (00:00) - The Health Pendulum as Entrepreneurs (01:39) - Physical health = mental health (03:42) - Jay's health and fitness "stack" (05:59) - Diet and portion control (08:10) - Morning person/Night troll?…
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Open Threads
Lianna Patch is known as a fantastic copywriter. Why? Because she’s also a comedian! We talk about Lianna’s passion for the craft of comedy, her comedic roots, and how she translated that into a thriving career as a copywriter . Brian and Lianna’s conversation was recorded on December 13th, 2023. (00:00) - Geeking out on Comedy with Lianna Patch (01:50) - Lianna's introduction to comedy (05:08) - Niching down in comedy (10:39) - Building a comedy set (12:58) - Dealing with stage fright (and monkey brain "anxiety" ) (15:58) - Lianna's comedic inspiration (17:43) - Combining comedy with copy (19:50) - Lianna's journey to "punchline copy"…
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Open Threads
1 Teaching CSS to 800k YouTube Subscribers with Kevin Powell 40:58
40:58 Play Later Play Later Lists Like Liked40:58
Play Later Play Later Lists Like LikedI spoke to Kevin Powell , YouTuber and front-end CSS teacher about how he operates his YouTube content business and how he grew to over 800,000 subscribers. Brian and Kevin’s conversation was recorded on December 7th, 2023. (00:00) - Teaching CSS to 800k YouTube Subscribers with Kevin Powell (05:10) - A week in the life of Kevin Powell (07:49) - Kevin's YouTube origin story (08:49) - Who is your target audience? (13:02) - Staying on the cutting edge (15:12) - Content ideation and maintaining a calendar (17:54) - Crafting the perfect video title (21:04) - The YouTube analytics rabbit hole (23:55) - Scripting and planning a video (26:06) - Outsourcing editing and post-production (28:09) - Long form vs short form content (30:49) - YouTube algorithms (or what we know about them) (32:30) - Subcribers to customers! (33:56) - Engaging with the YouTube community (36:48) - Separating content avenues…
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Aaron Francis, creator of screencasting.com and prolific YouTuber returns to the show to talk all things video, screencasting and growing a business on YouTube. Brian and Aaron's conversation was recorded on November 16th, 2023. (00:00) - YouTube as a business with Aaron Francis (01:06) - Talking video and screencasting.com (02:46) - Growing multiple YouTube channels (06:22) - How many YouTube subscribers is "enough"? (11:29) - YouTube Monetization (16:45) - Imposter Syndrome as a Teacher (19:48) - Hours & commitment in a YouTube business (24:43) - Staying authentic on YouTube…
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1 From Selling a WordPress Business to SaaS with Justin Ferriman 36:48
36:48 Play Later Play Later Lists Like Liked36:48
Play Later Play Later Lists Like LikedJustin Ferriman , founder of LearnDash , talks to me about how he started, grew, and exited from this WordPress business in the LMS space. Brian and Justin’s conversation was recorded on November 10th, 2023. (00:00) - From Selling a WordPress Business to SaaS with Justin Ferriman (01:22) - Justin's business transition to coaching (04:10) - Highlights of building a business (05:58) - Taking advantage of untapped markets (10:04) - Using your audience to promote your products (12:11) - Know where your audience hangs out (13:54) - Pricing *gasp* before subscriptions (15:10) - Growing the LearnDash team (16:33) - Biggest challenges growing LearnDash (20:03) - Justin's LearnDash exit (24:18) - After the exit: What next? (29:51) - AI and it's implications on software dev…
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Open Threads
1 The Science Behind a Creator Business with Jay Clouse 40:00
40:00 Play Later Play Later Lists Like Liked40:00
Play Later Play Later Lists Like LikedJay Clouse , who runs Creator Science , joins me to talk all things creator businesses. Brian and Jay’s conversation was recorded on November 8th, 2023 (00:00) - The Science Behind a Creator Business (03:35) - Content as a product (10:03) - Seperating personal and creator brands (16:35) - Creator Science breakdown (26:11) - Creative energy and prioritization (29:20) - Content ideation, production and output (31:25) - Side hustle to full time creator (36:40) - Where to focus your creative energy…
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1 Scaling a Fitness Coaching Business with Adam Gilbert 31:23
31:23 Play Later Play Later Lists Like Liked31:23
Play Later Play Later Lists Like LikedAdam Gilbert , founder of My Body Tutor , joins me to talk about how he scaled a personal fitness coaching business. Brian and Adam’s conversation was recorded on November 3rd, 2023. (00:00) - Scaling a Fitness Coaching Business with Adam Gilbert (01:30) - What is My Body Tutor? (02:34) - The evolution of Adam's business (05:15) - Adam's background in health and fitness (08:15) - Taking the leap and getting those first customers (12:32) - Good businesses solve a problem (13:58) - My Body Tutor today (15:40) - Maintaining core principles in a coaching business (17:28) - My Body Tutor milestones (18:48) - From solo coach to coaching business (21:33) - Practicing routines to turn them into habits (23:02) - Business growing pains (24:57) - Adam's routines (26:58) - My Body Tutor's new plan (28:30) - Catering to a wide range of customers…
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Dru Riley, founder of Trends.vc , returns to the show to talk about his life as a digital nomad for 3+ years. Brian and Dru's conversation was recorded on November 20th, 2023. (00:00) - 3+ Years of Nomad Life w/ Dru Riley (01:10) - Where in the world is Dru? (03:18) - Why choose the digital nomad lifestyle? (06:48) - Favorite places (so far)? (07:55) - Working across timezones (11:00) - Processes for life as a nomad (12:33) - Researching upcoming destinations (14:05) - Finding places to stay (15:54) - Social scenes as a digital nomad (17:35) - Challenges of living and working as a nomad…
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Open Threads
1 Products vs. Creator Businesses with Aaron Francis 31:52
31:52 Play Later Play Later Lists Like Liked31:52
Play Later Play Later Lists Like LikedAaron Francis, creator of screencasting.com and prolific YouTuber joins me to talk about his “Era of Maximum Effort”. We get into building products businesses vs. creator businesses, and more. Brian and Aaron's conversation was recorded on November 16th, 2023. (00:00) - Product vs. Creator Businesses with Aaron Francis (00:45) - Conversations across podcasts (03:18) - Aaron's "era of maximum effort" (09:11) - Focus vs. many "small bets" (14:55) - What are your goals as a creator? (25:05) - The initial business idea really matters (29:07) - How to find a break and relax?…
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Open Threads
Ian Landsman of HelpSpot joins me to unpack all things Laravel ecosystem. Brian and Ian's conversation was recorded on November 3rd, 2023. (00:00) - The Laravel Ecosystem with Ian Landsman (00:34) - Ian returns to talk Laravel (04:20) - Laravel vs. Rails (06:51) - Developer ecosystem (08:55) - Upgrading Laravel (10:09) - Front-end frameworks for Laravel (16:29) - Young developers learning on today's tools (19:37) - Tradeoffs (19:55) - Funding open source innovation…
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Open Threads
1 Choosing & Sustaining Product Ideas w/ Colleen Schnettler 58:06
58:06 Play Later Play Later Lists Like Liked58:06
Play Later Play Later Lists Like LikedColleen Schnettler, founder of HelloQuery , joins me for a wide-ranging discussion around the question of choosing the right product idea to commit to as an entrepreneur. Brian and Colleen recorded this conversation on November 17th, 2023. (00:00) - Colleen Schnettler (01:02) - Twitter, Conference, and Podcast friends! (02:44) - Transitioning between between ideas (03:29) - Joining TinySeed (04:28) - the ZipMessage to Clarityflow story (as of Nov 2023) (15:55) - Emotional Runway (17:20) - Choosing a product idea (21:07) - Converting a service into a SaaS (25:34) - Riding a wave (29:31) - Evaluating potential ideas (33:05) - Validating ideas before building (40:34) - Audience growth vs. not (44:41) - What are you optimizing for? (50:05) - Survivorship bias (51:43) - Looking back on mistakes (54:04) - Shipping tiny ideas…
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Open Threads
1 Growing a Newsletter Business with Dru Riley (Trends.vc) 27:11
27:11 Play Later Play Later Lists Like Liked27:11
Play Later Play Later Lists Like LikedDru Riley, founder of Trends.vc joins me to talk about building his Newsletter and Community business and the systems and processes he’s used to grow it. Brian and Dru's conversation was recorded on November 20th, 2023. (00:00) - Systems to run & grow a newsletter business w/ Dru Riley (Trends.vc) (01:17) - Newsletter + Community (04:23) - Breakdown of revenue channels (07:18) - Launching a podcast for Trends.vc (10:46) - Pro membership model (12:55) - Process and delegation (18:02) - Choosing the right topics (21:38) - Marketing funnel…
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Open Threads
1 Rebuilding a SaaS from the ground up with Ian Landsman (HelpSpot) 35:45
35:45 Play Later Play Later Lists Like Liked35:45
Play Later Play Later Lists Like LikedIan Landsman and his team at Userscape work on HelpSpot , a well-established SaaS product for customer support. And after well over 10 years in business, they decided to embark on a full rebuild of their app. Brian and Ian's conversation was recorded on November 3rd, 2023. (00:00) - Rebuilding a SaaS with Ian Landsman (00:48) - Ian returns! (01:39) - Rebuild? Redesign? Relaunch? What is this? (02:36) - Is this a SaaS? (06:37) - Is this the first rebuild? (09:26) - Why rebuild? Why now? (15:49) - AI in customer support tools (20:19) - Killing vs. reworking features (23:38) - Thinking about competitors (26:58) - Roadmap and timeframe (28:06) - Founder designing vs delegating (31:52) - Rolling out the rebuild…
Open Threads is returning! This is a quick update where I (Brian Casel) give you a preview of what's to come in the upcoming weekly episodes of Open Threads. Plus a note on some changes to the format, including an interesting use of "dynamic audio" in Open Threads. Listen in to hear more. The next full episode will drop on Wednesday, December 13th, followed by new episodes every Wednesday throughout 2024! Talk soon!…
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