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Discover how high-performing WFM teams inspire trust and drive success - Leading from the Front
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Can WFM lead Ops teams to better results — not by force, but by example?
In this episode I cover:
1. WFM: More Than Just Schedulers.
2. Productivity Starts at the Top.
3. Want Ops to Stick to the Plan?
4. Contact Centre Leadership, Reinvented.
16 episodes
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