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Learn from the Best: Modern Leadership - The Inverted Pyramid
Manage episode 459194869 series 2900415
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Discover the transformative leadership philosophy of Franck Arnold, Managing Director of London's legendary Savoy Hotel, in this captivating promotional clip from the exclusive interview series "Learning from the Best." Join Claudia Koestler and Dan Harris from the Podcast "Over Here, Over There" as they delve into Mr. Arnold's innovative hiring process and his unique approach to leadership, which features an inverted pyramid model that prioritizes support and positivity.
In this sneak peek, learn how Mr. Arnold identifies top talent and fosters a culture of excellence within one of the world's most iconic hotels. Whether you're an aspiring leader, a hospitality professional, or simply curious about the inner workings of luxury service, this clip offers invaluable insights into the art of leadership and team building in the high-stakes world of luxury hospitality.
Don't miss out on this opportunity to learn from the best—hit play now to unlock the secrets that keep The Savoy at the forefront of the hospitality industry!
Are you ready to learn from the best? Watch the full-length interview with Franck Arnold on the @OverHereOverThere Podcast here.
#leadership #Hospitality #FranckArnold #SavoyHotel #LuxuryService #TeamBuilding #podcast #overhereoverthere #empowerment #customerservice #recruitment #podcast
Key Takeaways
- Service excellence is rooted in genuine engagement
- Hiring should focus on cultural fit and character
- Soft skills are as important as technical skills
- A smile can significantly enhance customer experience
- Empower employees to take ownership of their roles
- Mistakes are opportunities for learning and growth
- A supportive culture fosters employee satisfaction
- The Savoy's reputation is built on collective ownership
- Leadership should be about guiding and inspiring
- Feedback is essential for continuous improvement
Key Quote
- "I'm at the bottom of the pyramid."
Chapters
1. Intro - What Do You Look for When Recruiting (00:00:00)
2. The Essence of Exceptional Service (00:00:01)
3. Hiring for Culture and Character (00:06:06)
4. Empowering Employees for Excellence (00:07:34)
5. Outro (00:07:44)
65 episodes
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