Episode 51 | A look at how fraudsters are using AI to perpetuate payments fraud

PayFAQ: The Embedded Payments Podcast

#MBA #Business #Payrix #Payments #Payfac #Payment Facilitation #Embedded Payments #Tech #Fintech

1:40:41

Episode Notes [00:00] The Power of Vulnerability [01:57] Meet Ashley Kirsner [03:55] The Impact of Active Listening [05:02] A Transformative Call [06:25] The Magic of Open-Ended Questions [13:28] The Role of Basic Needs in Emotional Well-being [17:10] The Birth of Skip the Small Talk [25:18] The First Skip the Small Talk Event [28:39] The Evolution of Skip the Small Talk [32:56] Online Events During COVID-19 [34:58] Work At An Anxiety Lab [38:08] The Importance of Positive Questions [42:40] The Power of Repeated Questions [45:33] Attending a Skip the Small Talk Event [46:14] The Speed Dating Format [47:21] Encouraging Anxious Participants [48:45] The Power of Sharing Deeply [49:32] Consistent Findings on Vulnerability [50:13] Understanding Oversharing [51:11] Structure and Time Management [52:18] Facilitators and Norms [53:12] Contact Information Norms [55:06] Intentional Iteration and Safety [56:37] The Role of Participants [59:01] Financial Accessibility and Investment [01:00:43] Balancing Accessibility and Compensation [01:01:49] Compensating Facilitators [01:04:39] Physiological Benefits of Deep Conversations [01:07:00] Research on Loneliness and Connection [01:09:02] The Impact of Loneliness on Health [01:10:41] The Role of Sleep in Connection [01:13:42] The Importance of Group Interactions [01:15:10] The Power of Intentional Conversations [01:20:26] Learning from Gathering Experts [01:23:19] Right Now Question & Following Curiosity [01:30:18] Where You Can Find Skip The Small Talk [01:35:45] Takeaway Thoughts & Questions Resources Mentioned Skip The Small Talk Chris Voss Finding Good with Brian Fretwell Dr. Nicholas Epley DBT - Dialectical Behavioral Therapy Brene Brown How We Gather by Priya Parker Power of Ritual by Casper ter Kuile How We Gather by Dr. Angie Thurston - Harvard Divinity School Death of Rasputin Harvard Graduate School of Education Harvard Wharton Business School MIT GE Aviation Act Blue Beauty Pill Producer Ben Ford Questions Asked When did you first understand the power of questions? How would this possibly work? What are we doing here? How could this possibly be effective? What is it that asking questions actually does for us? In this deep end of the pool, for what you experience as a suicide hotline counselor, what does that look like? How did that impact you? Were there questions that you found most impactful on that end? Are you feeling suicidal right now? Do you have a weapon? Do you have a plan? Do you have any objects to complete that plan with you right now? Are you comfortable being in a different room from it while we're having this conversation? When's the last time you slept? When's the last time you ate? Can we get some food in you? Can we take a walk? Do they know anything you're experiencing right now? If the roles were reversed and it were your partner or your cousin or your parent who were going through something like this, would you want them to tell you about it? Do you think they wanna know if you're going through a tough time? What if we had a space where we were all on the same page? Can you take a moment to go home and be a little more vulnerable with your roommate, partner, family, or neighbors? Can you take that skill with you into the rest of your life? How are you doing right now? How did you decide to do your first skip-the-small-talk event? When's the next one gonna be? Is this even possible? How do you have people switch partners in a way that makes sense online? How do we do this? What do you got for us? How do we do this for like hundreds of people? Can you talk about that story of where you pulled the questions from, and why you chose the different questions that you did? Where do you live? What do you like about where you live? What's the worst thing you've ever experienced? When's the last time you cried? When's the last time you experienced awe? What's something you're proud of that you don't normally get to share with people or that might not be on a resume? Specifically asking what are pieces of yourself that you don't normally get to share? What is a favorite ice cream? What was something that this organization has done right to help you? What do you think it is about the structure that allows for that to happen? What other elements are at play here? Finances would be a barrier, can you help me out? Do you wanna do it for free? Due to your position in society, does it make you more or less likely to go to prison? How can we do subtle things so that you don't have to necessarily out yourself as having an invisible disability, but still get your needs met? How can we make people with marginalized identities feel comfortable opening up? How do we make those spaces feel safer? What is your right now question? What makes an experience awesome? What makes storytelling awesome? Why was this moment so powerful? Why do we dim the lights a little at dinner parties What little things can you do to trick your physiology to be more immersed in an experience? Does doing a new novel activity with someone, trick your brain into being more excited about hanging out with someone? How can you make these memories more tactile? What does the tablecloth feel like? What do the napkins feel like? Can you just do five more of these? Can we do this throughout the year? What assumptions are you making about how much others want to know about your inner world, and how might testing those assumptions change your relationships? How might your community benefit from structured opportunities to practice deeper connection, and what role could you play in creating those spaces? If you treated meaningful conversation as essential to your health, as sleep or exercise, how would that change your daily priorities and choices? Are your questions designed to extract information or to create conditions where others can share the best parts of themselves?…

about a year ago 18:20

MP3•Episode home

Fraud in the payments industry is evolving rapidly, and AI is playing a significant role in shaping its future. In a recent episode of PayFAQ: The Embedded Payments podcast, host Ian Hillis sat down with Gary Pontecorvo, Senior Director for Financial Fraud Investigations, Operations and Intelligence at Worldpay, and Brian Rust, Deputy Chief Information Security Officer at Worldpay. Their conversation provided a deep dive into how fraudsters are using AI to refine their tactics and what businesses, particularly software platforms engaged in payments, can do to protect themselves.

53 episodes

Episode 51 | A look at how fraudsters are using AI to perpetuate payments fraud

PayFAQ: The Embedded Payments Podcast

published about a year ago

MP3•Episode home

53 episodes

#MBA #Business #Payrix #Payments #Payfac #Payment Facilitation #Embedded Payments #Tech #Fintech

All episodes

PayFAQ: The Embedded Payments Podcast

1
Episode 52 | Strategies for retaining customers on your software 13:55

10 weeks ago13:55

13:55

Customer retention is a critical focus for platforms. Ian Hillis sat down with Andrea Kando, Chief Payments and Strategy Officer at TouchBistro, a leading restaurant management software provider, to explore how software companies can keep their customers engaged and satisfied. With years of experience in payments and strategy, Andrea provides a comprehensive perspective on the challenges and opportunities of user retention for software platforms.…

PayFAQ: The Embedded Payments Podcast

1
Episode 51 | A look at how fraudsters are using AI to perpetuate payments fraud 18:20

13 weeks ago18:20

18:20

Fraud in the payments industry is evolving rapidly, and AI is playing a significant role in shaping its future. In a recent episode of PayFAQ: The Embedded Payments podcast , host Ian Hillis sat down with Gary Pontecorvo, Senior Director for Financial Fraud Investigations, Operations and Intelligence at Worldpay, and Brian Rust, Deputy Chief Information Security Officer at Worldpay. Their conversation provided a deep dive into how fraudsters are using AI to refine their tactics and what businesses, particularly software platforms engaged in payments, can do to protect themselves.…

PayFAQ: The Embedded Payments Podcast

1
Episode 50 | Uncovering the mysteries of surcharging 11:13

16 weeks ago11:13

11:13

Ian Hillis and Yael Barak, former Vice President of Product Management at Worldpay delve into the topic of surcharging—an increasingly important issue for small and medium-sized businesses (SMBs) dealing with rising payment acceptance costs on PayFAQ: The Embedded Payments podcast. Disclaimer: Surcharging is a highly regulated industry just like card processing. Worldpay is constantly communicating with and monitoring new requirements in this industry. To understand more about what applies to your business and how to stay compliant, please speak directly with your partner manager.…

PayFAQ: The Embedded Payments Podcast

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Episode 49 | Are software-led payments a launchpad for platform growth? 16:40

18 weeks ago16:40

16:40

Expanding a platform beyond a single solution is a challenge many software companies face. In this episode of PayFAQ: The Embedded Payments podcast , Ian Hillis speaks with Andrew Bouley, VP of Growth at Caterease, about how his company navigated this obstacle while embedding payments into their core platform. Andrew shares the strategies they leveraged to launch themselves into hypergrowth.…

PayFAQ: The Embedded Payments Podcast

1
Episode 48 | Breaking down tokenization strategy for software companies 12:37

24 weeks ago12:37

12:37

Tokenization has been around for over two decades, but its role in payments is more critical than ever. As software companies look to integrate payments, understanding tokenization is essential for security, compliance, and long-term strategy. In this episode of PayFAQ: The Embedded Payments podcast, Montana Ross, Head of Product for Integrated Payments and Payment Facilitation at Worldpay, shared insights into why tokenization matters and how software companies should approach it.…

PayFAQ: The Embedded Payments Podcast

1
Episode 47 | What is PCI attestation of compliance (AoC)? Key answers for platforms 19:45

25 weeks ago19:45

19:45

For software platforms handling payments, achieving PCI compliance is a critical step toward ensuring security and building trust with customers. Navigating the complexities of a PCI, including an attestation of compliance (or AoC) can feel overwhelming to say the least. In this episode of PayFAQ: The Embedded Payments podcast, Ian Hillis sat down with Adam “Sully” Perella, Technical Director at Schellman, a leading provider of IT attestation and compliance services, to break down the essentials of PCI compliance and how platforms can prepare for an AoC.…

PayFAQ: The Embedded Payments Podcast

1
Episode 46 | Software-led payments: What’s on the horizon for platforms in 2025? 21:00

28 weeks ago21:00

21:00

In this episode of PayFAQ: The Embedded Payments Podcast, host Ian Hillis welcomes Matt Downs, President of Worldpay for Platforms, to discuss software-led payments predictions for 2025 and beyond. With decades of experience in payments, Matt provided invaluable insights on emerging trends, regulatory changes, and the future of Embedded Finance.…

PayFAQ: The Embedded Payments Podcast

1
Episode 45 | Merchant onboarding 101: Insights for software payments success 13:32

31 weeks ago13:32

13:32

Ian Hillis welcomes David Blair, Senior Director of Product Management at Worldpay for Platforms, on PayFAQ: The Embedded Payments podcast to explore the critical roles of merchant underwriting and onboarding for software providers.

PayFAQ: The Embedded Payments Podcast

1
Episode 44 | Embedded Payments in 2024: A year in review for platforms 17:48

34 weeks ago17:48

17:48

The world of Embedded Payments saw remarkable developments in 2024, shaping strategies and innovations across the industry. In a compelling discussion on PayFAQ: The Embedded Payments podcast, Ian Hillis hosted payments veterans Ella Aguirre and Michael Veatch to reflect on the past year. The conversation unpacked notable trends, challenges, and opportunities for software companies navigating this dynamic landscape.…

PayFAQ: The Embedded Payments Podcast

1
Episode 43 | How to buy Embedded Payments: Insights for software companies 16:25

38 weeks ago16:25

16:25

In the latest episode of PayFAQ: The Embedded Payments Podcast, Ian Hillis speaks with Brad Pinneke, VP of Business Development at Payrix and Worldpay for Platforms, about one of the most important decisions software companies face today: choosing the right payments partner. With over 25 years of experience in the payments industry, Brad shares valuable insights into how vertical software platforms can benefit from Embedded Payments and what to consider when selecting a payments provider.…

PayFAQ: The Embedded Payments Podcast

1
Episode 42 | PCI explained: Why every platform should prioritize compliance 15:44

45 weeks ago15:44

15:44

As businesses continue to embed payment solutions into their software platforms, ensuring compliance with PCI DSS (Payment Card Industry Data Security Standards) is more important than ever. Candice offers valuable insights into why PCI compliance is critical and how software companies can navigate this complex landscape. Learn more about PCI in Episode 26 | All about PCI .…

PayFAQ: The Embedded Payments Podcast

1
Episode 41 | Unleash the power of payments: Expert marketing tips for software companies 17:10

48 weeks ago17:10

17:10

In this episode of PayFAQ: The Embedded Payments podcast, Brittany Clark, SVP and Head of Marketing at Payrix and Worldpay for Platforms shared her insights on how software companies can effectively market embedded payments with Ian Hillis. With over 15 years of experience in B2B and B2C marketing, Brittany brought a wealth of knowledge to the conversation, highlighting the significance of customer-centric strategies and the unique opportunities and challenges of promoting Embedded Payment solutions today.…

PayFAQ: The Embedded Payments Podcast

1
Episode 40 | Revolutionizing software: The impact of Embedded Finance and lending 12:21

1 year ago12:21

12:21

Renn Salo of Inktavo shares her experience and insights on Embedded Payments and lending, including working capital programs on the PayFAQ podcast.

PayFAQ: The Embedded Payments Podcast

1
Episode 39 | Embedded Finance and what it means for vertical software 14:46

1 year ago14:46

14:46

Embedded Finance is more than just a buzzword; it represents a fundamental shift in how financial services are delivered and consumed today. Ian Hillis, Head of Growth at Worldpay for Platforms, discusses this new term and what the opportunity may await software providers on our latest episode of PayFAQ: The Embedded Payments podcast.…

PayFAQ: The Embedded Payments Podcast

1
Episode 38 | Inside the mind of a merchant: Embedded Payments and software 17:27

1 year ago17:27