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#127: Leading with Humanity and Innovation: Reinventing the Role of Technology in Healthcare
Manage episode 482798082 series 2827759
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What if we stopped measuring time by minutes, and started measuring it by meaning?
In this special episode from our Design-Thinking Program for Health System, Clinical and Nursing Leaders, Kathy Azeez Narain, Chief Digital & Customer Innovation Officer at Hoag | ex-Amex, challenges the way we define patient connection in an increasingly tech-driven system.
“It’s not about how long the doctor spends with you. It’s about whether you felt seen, heard, and valued.”
This conversation explores how technology can restore rather than replace humanity in healthcare and why leaders must rethink the systems and silos that keep them stuck.
#DesignThinking #HealthcareInnovation #HumanCenteredCare #DigitalTransformation #KathyAzeezNarain #LeadershipInHealthcare #GlennLlopis #HAOP
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