Jess Joy on Creating Systems and Cultures That Don’t Mistake Coping for Success

PhorestFM: Stories From the Salon Floor

[312] Co-founder of the neurodivergence community and training platform I Am Paying Attention (@iampayingattention), Jess Joy, along with best friend and business partner Charlotte Mia, is championing change in the way we all work, one radically honest conversation at a time.

This episode is no different, featuring vulnerable shares of lived experiences and an exploration of how the pace, pressure, unspoken expectations or the structure of businesses might be pushing some of the most talented and creative team members into quiet survival mode, shame and/or burnout. We get into:

🧠 Commonly used terms, concepts, their definitions and why understanding them matters

🔍 How masking, burnout, and sensory overwhelm often go unacknowledged in professional work settings

⚙️ Why many “difficult” or “high maintenance” behaviours might actually be indicative of the invisible labour of being “fine” at work
✋ Questions salon owners and managers can start asking themselves and their teams today to create neuroinclusive cultures

Bold, affirming, and full of practical reflection, this conversation is your invitation to rethink inclusion not as a perk, but through the lens of universal design..

Learn more about and access I Am Paying Attention's toolkit, course, training offerings and free resources here. Purchase 'How Not to Fit In,' co-authored by Jess Joy and Charlotte Mia, here.

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This episode was edited and mixed by Audio Z: Montreal's cutting-edge post-production studio for creative minds looking to have their vision professionally produced and mixed. Great music makes great moments.