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Crisis Communications: EVERY Organization Needs a Plan
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In this episode of PR Explored, host Michelle Garrett, a public relations consultant, welcomes crisis communications expert Shawna Bruce to discuss the critical importance of effective crisis management for brands and organizations. They cover how social media has amplified the visibility of crises, making preparedness more crucial than ever.
Shawna shares her experience from her 40-year career in communications, including her time in the Canadian Armed Forces and Dow Chemical. Specific examples of crises, such as the tragedies involving Boeing and Alaska Airlines and the aftermath of a tragedy involving hockey players are examined to underscore critical strategies such as accountability, transparency, and preparedness.
Key takeaways include the necessity of having a crisis plan, the steps to create and implement one, and the importance of transparency, timely communication, and empathy. They emphasize the role of video in crisis messaging and the significance of community and loyal customer bases, as well as the need for delegated authority, pre-approved holding statements, consistent messaging, and continuous plan updates.
The episode is a comprehensive guide for communicators on the essentials of crisis readiness and management.
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