Understand Your Users Better Than Anyone Else

ProductLed Podcast

In this limited series of the ProductLed Podcast, Wes Bush shares the contents of his new book—The Product-Led Playbook. Over the next three months, we’re releasing one chapter at a time, providing you with practical, no-nonsense guidance on how to build a multi-million-dollar product-led business with a lean team.

In today’s episode, Wes dives into the user component and shares what it takes to know your users better than anyone else. He shares how identifying an "ideal user" and focusing on serving them can lead to a stronger product-market fit, higher engagement, and stronger user loyalty. Wes introduces the "User Endgame Roadmap Model" to help businesses identify, understand, and serve their ideal users more effectively. He also emphasizes the importance of differentiating between users and buyers, particularly in B2B scenarios, to create a product that users genuinely love.

Key Highlights

• 1:08: Lessons from LucidLink: Focusing on a single user profile.
• 3:41: The difference between users and buyers.
• 5:15: Identifying your "ideal user."
• 8:03: The importance of user-centricity in product development.
• 10:34: Step-by-step guide to defining your ideal user.
• 15:41: Introducing the "User Endgame Roadmap Model" and how to implement it to your business.
• 19:24: Clarifying your "User Endgame Statement" and defining core outcomes for successful users.

You can buy The Product-Led Playbook here.