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Why HVAC Techs Leave and How to Make Them Stay - Danielle Wernert
Manage episode 482499631 series 3651404
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Danielle Warnert of Upskilled Consulting shares proven strategies to stop the revolving door of technician turnover and build training programs that create loyal, skilled employees who actually stick around.
• Including field experience from week one prevents tech disappointment and improves retention
• Building robust career paths and technician scorecards shows clear progression opportunities
• Creating training dashboards to track certifications, headcount, and employee tenure spotlights retention issues
• Asking technicians what they want to learn rather than assuming their training needs
• Gamifying training engages hands-on learners better than traditional classroom settings
• Technician turnover costs $50,000-$70,000 per employee when considering all factors
• Training strategies should differ for small companies versus larger organizations with academies
• Using Airtable or even Excel to create analytics that measure training effectiveness
"You're never too small to invest in your training. That is so true. You could be two-person and you're not too small. It'll pay dividends if you do it right and you invest in it."
🎙️ Profit & Grit by Tyler Martin
Real stories. Real strategy. Real results for service-based business owners.
🔗 Website: ProfitAndGrit.com
📍 LinkedIn: linkedin.com/in/thinktyler
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Chapters
1. The Value of Field Experience Early On (00:00:00)
2. Introduction to Upskilled Consulting (00:01:50)
3. Breaking into the Trades as a Woman (00:05:28)
4. Building Effective Technician Academies (00:09:30)
5. Identifying Strong Candidates During Training (00:14:45)
6. Metrics That Matter For Training Programs (00:17:45)
7. Training Dashboards and Analytics Tools (00:21:30)
8. Preventing Technician Turnover Long-Term (00:27:38)
9. AI's Role in Training Development (00:33:18)
10. The Future of Technician Training (00:37:40)
14 episodes
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